logo that says helpful professor with a mortarboard hat picture next to it

55 Written Communication Examples

written communication examples and definition

Written communication is a type of non-verbal communication used to convey information. It involves the use of words, sentences, and paragraphs encoded in text. Examples of written communication include emails, letters, reports, and manuals.

It is often considered a more formal type of communication than verbal communication because writers must take more time to contemplate what they write, and it can be read verbatim at a later date. As a result, it’s regularly used for legal purposes.

Similarly, it can be disseminated in a one-to-many format easily, because it is written once and duplicated via technology such as email memos.

Written Communication Examples

  • Letters : Letters are composed to be sent to a specific person or group of people, addressing various topics ranging from informal requests to professional documentation. Examples of letters include business letters, personal letters, and even love letters. 
  • Email : Emails are another example of written communication utilized to convey messages quickly and effectively. Many businesses use email to communicate with customers, colleagues, and partners. 
  • Reports : Reports are documents that summarize the research and findings of a particular problem or issue. It is often used to present facts and evidence in the form of charts and tables.
  • Technical Documentation : This type of communication is used to inform readers about how to use certain products or services. It is often used in the form of user manuals, instruction guides, and white papers.
  • Memos : Memos are short messages that are sent within an organization or a business. They can be used to inform colleagues about changes in policy, procedures, or other important information. So, if a person wants to remind the team about a deadline, they can use memos.
  • Press Releases : This type of written communication is used to publicly announce the news. Companies and organizations often use it to inform the media about their activities and events. So, if Apple was launching a new product, they might write and distribute a press release. 
  • Policies and Procedures : Policies and procedures are sets of instructions and processes that need to be followed in a particular organization. They are often used to ensure everyone is on the same page, especially regarding more complex operations. 
  • Proposals : Proposals are documents used to present ideas and plans that need approval from the higher-ups. They can be used to propose projects, business collaborations, investments, etc. For instance, if a person wants to pitch an idea for a new product to their boss, they can write a proposal. 
  • Contracts : Contracts are legally binding documents used to ensure fair and mutually beneficial agreements between two or more parties. They are often applied in business, real estate, and other agreements. So, when buying a house, people need to sign a contract. 
  • Academic Writing : This type of written communication is used to present facts and evidence in the form of essays, research papers, and other publications. Academic writing is often used in the fields of higher education and research. Its primary purpose is to communicate knowledge and understanding between a student and professor.

Additional Examples

  • Research Proposals
  • Cover letters
  • Purchase orders
  • Product manuals
  • User guides
  • Shopping lists
  • To-do lists
  • Evaluation reports
  • Greeting cards
  • Invitations
  • Newsletters
  • Social media posts
  • Text messages
  • Street signs
  • Web content
  • Advertisements
  • Research papers
  • Direct mail
  • White papers
  • Job descriptions
  • Work orders
  • Meeting minutes
  • Presentation slides
  • Training materials
  • Feedback forms
  • Performance reviews

Pros and Cons of Written Communication

Advantages of written communication.

Written communication has many advantages, including high accuracy, clarity, efficiency, and documentation. 

1. Accuracy

Written communication allows for greater accuracy because it allows one to think through messages before sending them. Additionally, written messages can be edited and proofread to ensure accuracy before they are sent. 

For instance, if a person wants to communicate complex information, they can write it down and revise it several times before sending it. Consequently, they reduce the chances of misunderstanding or miscommunication (Klimova, 2012). 

Written communication is useful for conveying complex messages clearly and concisely. In addition, written statements can be crafted in a way that is easy to comprehend. 

So, instructions for a task can be written down and presented in an organized and concise manner. It ensures that everyone understands the message and can act accordingly. 

3. Efficiency

Written communication is efficient in many ways, including time and cost savings. It allows people to communicate quicker than other forms of communication, such as verbal communication. 

Additionally, written messages are much more convenient to store and access when needed (Klimova, 2012). 

For instance, if a person needs to refer to a message they sent in the past, they can quickly locate it with minimal effort. 

4. Documentation

Written communication also provides documentation for future reference. Written messages can be saved and used as evidence in court if the need arises.

So, if someone wants to sign a contract, they should use written communication instead of verbal communication. Such actions ensure that the agreement between two parties is documented and can be referred to in the future if needed. 

5. Uniformity

Written communication allows for uniformity, as messages can be sent to multiple people simultaneously (Klimova, 2012). 

For instance, if a company CEO wants to send a message to all its employees, they can quickly send it to everyone in the organization using written communication. It ensures that everyone receives the same message and can act accordingly.

Written communication also prevents misunderstanding or miscommunication due to discrepancies in verbal communication that may occur when messages are communicated differently to different people. 

Disadvantages of Written Communication

While written communication has several advantages, it also has a few disadvantages, including a lack of emotion, delay in communication, and misinterpretations. 

1. Lack of Emotion

While written communication is accurate and concise, it lacks emotion. Written messages cannot convey nonverbal cues such as facial expressions or body language that are essential for sharing the sender’s feelings.

For example, if a person is trying to comfort someone in distress, they should use verbal communication instead of written messages. Verbal communication can help convey empathy, comfort, and understanding, which written messages cannot. 

2. Delay in Communication

Written communication also suffers from a delay in communication. Written messages need to be sent and received, which takes time. 

If someone needs to make quick decisions, they should use verbal communication instead of written messages. 

3. Misinterpretations

Another disadvantage of written communication is that messages can be misinterpreted or misunderstood.

For instance, sarcasm and jokes can be easily misinterpreted in written messages because they lack the nonverbal cues and facial expressions that help convey the sender’s intent.

As a result, it can lead to confusion and misunderstandings, which can be avoided with verbal communication. 

Written Communication vs. Verbal Communication

While written communication means exchanging information using the written word, verbal communication is an exchange of information through speech. 

Written communication is more formal and organized compared to verbal communication (Prabavathi & Nagasubramani, 2018). 

Written communication also allows for greater accuracy and precision as it allows the sender to think through their message and reflect on its content before sending it. 

Additionally, written communication can be documented and used as evidence in court if the need arises. 

On the other hand, verbal communication is more informal and often involves spontaneous conversations (Prabavathi & Nagasubramani, 2018). 

Verbal communication also allows for immediate feedback and response, making it ideal for conversations that require quick decisions.

It also encourages the audience to engage in the conversation because they can ask questions and receive real-time responses. 

Both written and verbal communication are valuable tools for exchanging information in different contexts. However, depending on the purpose, one or the other may be more suitable. 

For example, if a person wants to present facts and evidence accurately, they should use written communication. However, verbal communication would be the better option if they need to make quick decisions in a conversation. 

Other Types of Communication

  • Visual communication
  • Intrapersonal communication
  • 41 examples of communication

Written communication means sending messages in writing, such as emails and texts. It is an efficient form of communication that can be used for conveying complex messages clearly and quickly.

Through this kind of communication, one can attain clarity, efficiency, documentation, and uniformity.

However, there are some downsides, such as the absence of emotion in messaging or lack thereof, delay in delivery, and a high potential for misinterpretation.

Therefore, it is essential to consider the advantages and disadvantages of written communication when deciding which form of communication to use. Depending on the situation, one form of communication might be more appropriate. 

Butterfield, J. (2013).  Written communication: Soft skills for the digital workplace . Cengage Learning.

Gupta, S., & Bansal, J. (2020).  Business communication . SBPD Publications.

Klimova, B. F. (2012). The importance of writing.  Paripex – Indian Journal of Research, 2 (1), 9–11. https://doi.org/10.15373/22501991/jan2013/4

Ngang, T. K. (2019).  Leadership and change management . Springer Verlag.

Prabavathi, R., & Nagasubramani, P. C. (2018). Effective oral and written communication. Journal of Applied and Advanced Research, 3(S1), 29. https://doi.org/10.21839/jaar.2018.v3is1.164


Chris Drew (PhD)

Dr. Chris Drew is the founder of the Helpful Professor. He holds a PhD in education and has published over 20 articles in scholarly journals. He is the former editor of the Journal of Learning Development in Higher Education. [Image Descriptor: Photo of Chris]

  • Chris Drew (PhD) https://helpfulprofessor.com/author/chris-drew-phd/ 50 Durable Goods Examples
  • Chris Drew (PhD) https://helpfulprofessor.com/author/chris-drew-phd/ 100 Consumer Goods Examples
  • Chris Drew (PhD) https://helpfulprofessor.com/author/chris-drew-phd/ 30 Globalization Pros and Cons
  • Chris Drew (PhD) https://helpfulprofessor.com/author/chris-drew-phd/ 17 Adversity Examples (And How to Overcome Them)

Leave a Comment Cancel Reply

Your email address will not be published. Required fields are marked *

  • Career Advice
  • Written Communication Guide:...

Written Communication Guide: Types, Examples, and Tips

9 min read · Updated on August 16, 2023

Marsha Hebert

The power of words inspires change, evokes emotions, and fosters connections

We live in a world where the words you write hold the key to unlocking new opportunities. It doesn't matter if you're writing formal business correspondence or a personal letter to your best friend, writing has the power to take readers on a profound journey through your thoughts. 

The types of written communication are as diverse as the purposes they serve and can allow you to excel at work, engage academically, and be more expressive and eloquent. This written communication guide will lead you down a path to discover different types of written communication and will provide examples and tips to ensure that you write exactly what you mean. 

Definition of written communication

At its core, written communication is the art of transmitting messages, thoughts, and ideas through the written word. It serves as a bridge that connects individuals across time and space, allowing for the seamless exchange of information, emotions, and knowledge. Whether etched onto parchment centuries ago or typed onto a digital screen today, written communication has withstood the test of time as a powerful means of expression.

In a fast-paced world where information travels at the speed of light, written communication holds its ground as a tangible record of human interaction. Unlike its oral counterpart , written communication transcends temporal boundaries, leaving an indelible mark that can be revisited and analyzed. It's this permanence that lends written communication a significant place in personal correspondence, professional documentation, and academic discourse.

In personal realms, heartfelt letters and carefully crafted emails capture emotions and sentiments that words spoken aloud might fail to convey

Within professional settings, written communication takes the form of reports, proposals, and emails, each meticulously composed to ensure clarity and precision

Academia finds its treasure trove in research papers, essays, and presentations, where written communication serves as the cornerstone of knowledge dissemination

Yet, amidst this sophistication lies a distinction: written communication lacks the immediate feedback and nuances present in oral discourse. This difference demands attention to detail and precise articulation, to ensure the intended message is accurately received. The immediate feedback present in oral communication allows you to instantly adjust your rhetoric, but that opportunity isn't always present in written communication. 

Types of written communication

We've briefly explored the concept that written communication can be found in personal, professional, and academic settings. But its reach extends far beyond those three realms. Each type of written communication wields a unique power, catering to different purposes and audiences. Understanding the four types of written communication – formal, informal, academic, and creative – will empower you to communicate effectively across a wide spectrum of contexts. 

1. Formal communication

In the corporate arena, formal written communication is the backbone of professional interactions. This type of writing demands precision, clarity, and adherence to established norms. Written communication in the workplace encompasses emails, memos, reports, and official documents. These documents serve as a lasting record of decisions, proposals, and agreements, emphasizing the need for accuracy and professionalism. Examples of formal written communication include:

Formal business emails: These messages are structured, concise, and adhere to a specific etiquette. For instance, sending a well-constructed email to a prospective client introducing your company's services demonstrates effective formal communication. The tone should remain respectful and informative, reflecting the sender's professionalism.

Office memos: Memos serve as succinct internal communication tools within organizations. These documents address specific topics, provide instructions, or announce updates. An example of formal communication through a memo is when a department head distributes a memo outlining the upcoming changes to company policies. 

Business reports: Reports are comprehensive documents that analyze data, present findings, and offer recommendations. A formal business report might involve an in-depth analysis of market trends, financial performance, or project outcomes. Such reports are meticulously structured, featuring headings, subheadings, and references. A quarterly financial report submitted to company stakeholders is an example of formal written communication in the form of a report. The language employed is precise and backed by evidence, maintaining an authoritative tone.

2. Informal communication

Stepping away from corporate rigidity, informal written communication captures the casual essence of everyday life. Informal communication embraces text messages, social media posts, and personal letters. It encourages self-expression and authenticity, enabling individuals to communicate in a more relaxed and relatable manner. Balancing the informal tone while maintaining appropriate communication standards is essential in this type of communication. Some examples of informal communication are:

Text messages: Text messages are characterized by their casual tone, use of abbreviations, and emojis. The language used is relaxed and often mirrors spoken language, fostering a sense of familiarity and ease.

Social media posts: From Facebook statuses to Twitter updates and Instagram captions, these informal writing opportunities allow you to express yourself freely. The language is personal, engaging, and may include humor or personal anecdotes that boost your personal brand .

Personal letters: Although originally rather formal, personal letters have transitioned into the realm of informality. Letters written to friends or family members often showcase a mix of personal anecdotes, emotions, and everyday language. The language is warm, reflective of personal connections, and might include elements of nostalgia or shared experiences.

3. Academic writing

Within educational institutions, academic writing reigns as the conduit of knowledge dissemination. This type of writing includes essays, research papers, and presentations. Academic writing upholds a formal tone, requiring proper citation and adherence to established formats. The objective is to convey complex concepts coherently and objectively, fostering critical thinking and intellectual growth. Here are a few examples of academic writing:

Essays: Essays are fundamental forms of academic writing that require students to analyze and present arguments on specific topics. The essay is structured with an introduction, body paragraphs, and a conclusion, all aimed at conveying a well-organized argument supported by evidence.

Research papers: Research papers dive deeper into specific subjects, often requiring extensive investigation and citation of sources. They should be organized with specific sections such as an introduction, literature review, methodology, findings, and conclusion. This type of academic writing focuses on presenting original insights backed by thorough research.

Presentations: While presentations involve spoken communication, their accompanying slides often feature written content. Academic presentations might include a slide deck explaining the findings of a research study. Each slide contains concise written points that support the speaker's verbal explanations. Effective academic presentation writing ensures clarity and conciseness, to aid the audience's understanding.

4. Creative writing

Creative writing introduces a touch of artistry to written communication. Poetry, short stories, and blog posts exemplify this style. Creative writing explores the depths of human imagination, invoking emotions and vivid imagery. This type of writing encourages personal flair, allowing individuals to experiment with language, style, and narrative structure. While the examples of creative writing are vast, we'd like to share a few examples with you.

Poetry: Poetry is an artistic form of written communication that emphasizes rhythm, imagery, and emotions. In such works, words are carefully chosen to evoke feelings and paint vivid mental pictures, allowing readers to experience a heightened emotional connection.

Short stories: Short stories are concise narratives that capture a moment, an emotion, or a complete tale in a limited space. An example of creative writing as a short story could be a suspenseful narrative that unfolds over a few pages, engaging readers with its characters, plot twists, and resolution. Creative short stories often explore themes of human nature and provide a glimpse into unique worlds or experiences.

Novels: Novels stand as an epitome of creative writing, offering a more extensive canvas for storytelling. Novels delve deep into emotions, relationships, and the complexities of human existence, allowing readers to immerse themselves in fictional realms with remarkable depth.

Tips for improving your written communication skills

Believe it or not, writing is one of those skills that many people struggle with. The question of whether writing is a skill or a talent has long sparked debates among linguists, educators, and writers themselves. Whether effective written communication is something that you're naturally good at or something that you struggle with, everyone can benefit from some tips on being a better writer. 

Clarity: Clarity is arguably the cornerstone of good writing. It ensures your message is understood by eliminating ambiguity, confusion, and misinterpretation. Prioritize simplicity over complexity, using clear and concise sentences to deliver your message effectively. Avoid unnecessary jargon and convoluted phrases, aiming to convey ideas in a straightforward manner.

Understand your audience: It's critical to consider who will be reading what you write. Think about their knowledge, interests, and expectations when crafting your message. Adjust your tone, style, and choice of words to resonate with your intended readers. This ensures that your message is relatable and engaging, enhancing its impact.

Grammar and spelling: If there's one thing that will turn people off your writing, it's improper grammar and bad spelling. Maintaining proper grammar and spelling reflects professionalism and attention to detail. Proofread your work meticulously or use online tools to catch errors.

Practice and learn: Even if you're an expert writer, writing is a skill that evolves. Stephen King – the “king of writing” – asserts that every writer should read . Regular reading exposes you to diverse writing styles and perspectives that expand your knowledge of presenting the written word. 

Embrace the power of words

Through clear communication, tailored messages, and continuous practice, you can harness the art of written expression to connect, inspire, and leave a lasting impact. The power of words is always within your grasp.

Your resume is another place that requires exceptional writing skills. Let our team of expert resume writers unlock the door to your professional success by showcasing your exceptional writing skills on the most important career marketing tool you have. Send your resume for a free review today ! 

Recommended reading:

The Essential Steps of Your Communication Process

4 Types of Communication Style – What's Yours?

Improve your Powers of Persuasion With These Rhetorical Choices!

Related Articles:

Don't “Snowplow” Your Kids' Job Search — Set Them Up for Success Instead

What Kind of Job Candidate Are You?

Why December is the Best Time of Year to Look for a Job

See how your resume stacks up.

Career Advice Newsletter

Our experts gather the best career & resume tips weekly. Delivered weekly, always free.

Thanks! Career advice is on its way.

Share this article:

Let's stay in touch.

Subscribe today to get job tips and career advice that will come in handy.

Your information is secure. Please read our privacy policy for more information.

Essential Skills for Written Communication

March 25, 2019

by Mary Clare Novak

written communication tasks

“I love you.” “Your paycheck has been delivered.”

Words we are all fond of hearing. Or even better, written words we are fond of reading once and then revisiting over and over. All thanks to written communication .

Already know the basics and looking for something specific? Jump ahead!

Transactional written communication

Informational written communication, instructional written communication, written communication skills, what is written communication.

In the age of information, there is simply too much to remember. A simple solution is to write it all down.

Written communication definition

Written communication is making use of the written word to deliver information. Anytime a person writes a message that will be sent along for someone else to read and interpret, they are using written communication.  

A tale as old as Egyptian hieroglyphs, written communication has evolved in a lot of different directions. No matter where we go, we are surrounded by words. Notes from roommates saying the dishwasher is clean, expiration dates printed on food, and street signs telling us we made another wrong turn all give us worthwhile information that might ultimately alter our actions. 

Written communication in business

Of all communication channels , businesses rely the most on written communication. Emails, memos, company newsletters, meeting recaps, scribbled notes – the list goes on and on.

examples of written communication web

A great advantage of written communication is that the message can be referred back to at a later time, making it the best option for sending a lot of important information at once. And if there is one place you want to be on top of the latest information, it’s in the workplace.

Of all the types of communication , written is most reliable for discussing topics related to business. Let’s take a look at the three types of written communication, and when they should be used.

3 types of written communication

There are many different written communication channels in business. But no matter the channel, the content of the message sent is either transactional, instructional or informational.

Simply put, a transactional message is sent to get results. It can be a quick clarification, a request for a meeting , or asking for a favor. The whole point is to get a response from the person the message was sent to, or from the person with the best information.

Because the sender ultimately becomes the receiver when delivering transactional messages, they have the power to choose the channel that best fits their informational needs.

When sending a transactional message, it’s best to use an online form of written communication. The point of asking a question is to get a response, and preferably ASAP. Sending a written message on paper when a response is needed will leave you waiting without the information you need. Online written communication tools, such as instant messengers, are perfect for asking a brief question and getting the most timely response possible.

Informational written communication includes the sender delivering a message for the receiver’s benefit. Since this is less dependent on the receiver, there is no response needed. If the receiver has questions or concerns, that would bring the conversation back to transactional communication.

Informational messages can be sent to an individual or a group with the help of online and offline channels. A written memo posted in different locations around the office can address an entire group while also serving as a reminder of the information. An email, on the other hand, will likely pair the message with a notification or alert for the receiver, making it hard to miss.

Whichever channel you pick to send an informational message, make sure it will reach the audience before they must apply the information.

Instructional written communication gives receivers directions for a specific task. If the receiver is required to take action, it is important to make these messages detailed and easy to understand. Certain people may not know as much as others on the topic at hand, so including the basics is always necessary. The goal is to educate the audience about something they need to know and might have to apply later on.

When distributing instructional information, the format is more important than the method. Typically, instructions involve a step-by-step process. Using bullet points or numbering phrases can visually break down the directions and make the process easier to understand.

See the Highest-Rated Internal Communications Software →

Now that we know the types of written communication, let's sharpen up that content.

When writing, you’ll need more than a pen and paper. These skills will make sure your writing is in tip-top shape.

Planning and preparation

While all types of written communication allow time to gather thoughts before sending a message, the use of that time varies.

Shooting a quick text to a friend simply requires typing the message and sending it, perhaps without a second thought. If the message is going to someone you have a more formal relationship with, you might want to have at least an idea of what you want to cover.

Writing emails, letters or memos is a different story. Ideas are written, then erased, then reworded, then erased again. This is mostly because the messages we send in emails, letters and memos tend to be more thoughtful and serious.

When deciding how much time to put into writing a message, consider the seriousness of the topic. Using written communication can seem impersonal at times, so take the extra time to make up for that.

Word choice

Similar to  verbal communication , the words we choose when writing affects the way the message is received.

The audience receiving the message should determine the words chosen. Sending an email full of lingo unique to your office will be confusing to a new employee. In situations where you are addressing a whole team, it is particularly important to explain jargon and industry terms for those with less experience.

One of the biggest misconceptions people generally have about writing is that the use of fancy words makes you seem more intelligent and well informed. But here’s the scoop: the true sign of knowledge on any topic is the ability to explain it in as few simple words as possible.

Keep it short, sweet, and informational. 

FREE RESOURCE: Choose your words wisely

Between screenshots and email archives, once you've shared those written words, it's hard to take them back. Save yourself any regrets by downloading the free communication tip sheet. 

Formatting refers to the look and design of your written message. The size of the words, spacing, and paragraph layout can impact the reader’s experience. The wrong format can intimidate the reader, and dissuade their interest and comprehension of the message.

Put yourself in the shoes of the reader and think about how you would want that information to look and be delivered. Consider using lists, bullet points and breaking up paragraphs.

Editing written communication is crucial. It can be a pain, but the risk of a misspelled word or an embarrassing typo making you look unprofessional is not worth skipping it.

It is easy to recover from a mistake in a text or instant message. You can simply send another one correcting yourself. On the other more formal hand, written letters and emails should be reviewed more closely. An email correcting a mistake is hard to write, and once a written letter is sent, it’s not coming back.

Have someone else read over your work. A fresh set of eyes will always catch more grammar and spelling mistakes than just your own. Also, read it aloud. It’s easier to notice mistakes when sentences are vocalized.

Jot it down

Written communication is a simple, reliable and effective tool. The workplace has countless opportunities to communicate, and there are definitely times when writing is your best bet.

Improve your communication skills: 25+ resources, FREE.    Get my resources →

Need some more help crafting effective written communication for your business? Check out these newsletter examples for some tips!  

Mary Clare Novak photo

Mary Clare Novak is a Content Marketing Specialist at G2 based in Burlington, Vermont, where she is currently exploring topics related to sales and customer relationship management. In her free time, you can find her doing a crossword puzzle, listening to cover bands, or eating fish tacos. (she/her/hers)

Recommended Articles

written communication tasks

Show, Don't Tell: Your Guide to Visual Communication

“Let me paint you a picture.”

written communication tasks

The 4 Types of Communication (+Tips for Each One)

There was a time when communication was simple.

written communication tasks

A Brief History of Communication and Innovations that Changed the Game

Everything has a history.

Never miss a post.

Subscribe to keep your fingers on the tech pulse.

By submitting this form, you are agreeing to receive marketing communications from G2.

  • Professional development
  • Understanding learners

Making writing communicative

Writing, like all other aspects of language, is communicative. Think about what we write in real life. We write e-mails, lists, notes, covering letters, reports, curriculums, assignments, essays perhaps if we study.

Making writing communicative - writing article

Some of us write articles or work on blogs, forums and websites. A few write stories and poems - but very few. All of these writing tasks have a communicative purpose and a target audience. In the English language classroom, however, writing often lacks this. Why? There are lots of reasons, as there are lots of ways to make the writing we do with learners more communicative.

  • Why writing is difficult to teach
  • Some solutions

Ideas for communicative writing tasks

Why writing is difficult to teach By its nature, writing is often a solo activity, done silently, involving physical effort and taking a lot of time. This may not make it attractive to learners or teachers as a classroom activity. In addition to this, writing is difficult, even in L1. There are linguistic, psychological and cognitive problems involved, making teaching it and learning it a considerable challenge. It is also important to remember that many people never write anything of any length in their daily lives, or anything using paper and a pen, or without using a spellchecker. But this is often what we ask them to do in English.

Responding appropriately to writing that learners give us is time-consuming and taxing, whether we are addressing errors or the content. We often have to work as hard as our learners have done. Our response is also often dictated by our concern with sub-skills and so correction is often at this level rather than at that of communicative competence. This is aggravated by the fact that it is not easy to evaluate this competence, especially formally - as can be seen in the complexity of the speaking criteria for exams such as IELTS and Cambridge Main Suite. In addition, it is important to recognize that learners are equally concerned about correctness in writing at a sub-level, in areas such as spelling and punctuation. This is especially true when compared to speaking. This inhibits communication.

The kinds of tasks we set learners may not be motivating, relevant or indeed very communicative. Writing is rarely incorporated into a lesson, ending up relegated to homework - which reduces the possibilities to be communicative. We need to give learners tasks that are intellectually satisfying, especially when writing. Adult learners become aware of their limitations very quickly when they try to express complex ideas on paper. As a final note coursebooks don't necessarily always help us develop writing. We need materials that provide relevant, real and communicative practice. This is rare.

Some solutions We need to make a distinction between writing to learn (other things, like structures, spelling and vocabulary) and learning to write. If we understand this distinction and make sure our learners do too then the communicative purpose of writing will be clearer.

We need to work hard on developing ways of responding to the content of what our learners write - the message - and not just the level of language. If we can do this effectively, then our learners will make more effort to communicate when they write for us. This can support an emphasis on the importance of writing for a real audience, but we do also need to find real audiences for learner writing. This could include ourselves if we can respond as readers, other learners and groups, and public forums such as blogs, websites and letter pages.

We need to find ways to integrate writing with other skills and activities, giving it more relevance and importance - and also making it more interesting. We need to use meaningful, realistic and relevant writing tasks, based on our learners' needs and interests. We may need to design individual tasks based on what individual learners need to write. In addition we should talk about writing with our learners, how we write well, why we write and for who, and what makes it difficult. Learner training like this can provide valuable support and motivation.

Finally, we need to evaluate the impact on our learners' written English when most of our focus on writing is as homework. Are we supporting them as well as we could as they tackle the difficulties we discussed above?

  • Find ways to publish learners' writing, on websites like Storybird
  • They can also publish in blogs, in newspapers, and on posters. Get learners to create individual and group profiles on social utility sites such as Facebook. Publish a class magazine of previous writing work.
  • Encourage learners to write with a clear purpose and for a clear audience, for example in letters to newspapers, pen friends, to teachers and other students.
  • Find challenging and rewarding tasks which can support a variety of learning aims and integrate other skills and language systems, such as summarising, project work, translation, writing up notes from interviews, and preparing a briefing or talk.
  • Use relevant and realistic tasks such as writing notes, recipes, e-mails, filling in forms and preparing signs for the class.
  • Respond to the content of the work that your learners give you as well as correcting the errors they make, by adding your own comments to their homework or establishing a dialogue through e-mail and learner diaries.
  • Make writing easier and more fun by doing group writing activities and group correction and editing of work. Process writing includes elements of this.
  • Support writing with reading. This not only helps learners develop the sub-skills they need but also helps them understand that good writing is a powerful and important communication tool.

Conclusion Writing has been described as the Cinderella of the four skills - neglected, forgotten and left behind - and with good reason. We don't do enough writing with our learners, we do the wrong kinds, we forget what it is for, we forget we are readers. If by doing this we neglect its communicative essence in our classes, then we are depriving learners of one of the richest, most rewarding and most powerful forms of human communication.

Further Reading Ellis and Sinclair, Learning How to Learn , CUP, 1989 White, Rand and Arndt, Process Writing , Longman, 1991 Byrne, Teaching Writing Skills , Pearson, 1988 Diffley and Lapp, Responding to student writing: teacher feedback for extensive revision , TESOL Chicage (1988) Zamel, Recent research in writing pedagog y, TESOL Quarterly 21(4), 1987 Nunan, Language Teaching Methodology - A Textbook for Teachers , Prentice Hall, 1991

Paul Kaye, Materials Writer, Bolivia

Can't agree more 👌👌

  • Log in or register to post comments

The importance of writing tasks

Well, I think that this article explains clearly the importance of writing tasks. I would like to add that writing tasks stimulates students creativity and independence. It is useful to foster imagination and self-confidence. Apart from that, students develop criteria and also they recognize different structures of texts. Thank you for everything! Best wishes

Writing tasks

Glad that you found it  interesting!

TeachingEnglish team

Hello! I have recently read this article here in class and I have found it very interesting. In the first place, I think that it is true that writing can boring and not interested for some students. That is why, it is crucial important to consider students's need as well as interests. As teacher we need to make writing activities as communicative and relevant as possible. In this way, we will be able to engage students in the tasks. What is more, the solutions given above are good since we have to provide students with real audience so as to give them authentic material and after that, learners can use it in their daily lives. Last but not least, the ideas for communicative taks seem to be motivated as well as engaged. I am thinking of taking these ideas for my practicum. Thanks for the information!

Glad that you found it useful and hope that you and your students enjoy trying out these ideas!

Interesting article

I love reading this article.

Ideas for communicative writing task

Thank you for all these good tips. 

As some colleagues had said teaching "writing tasks" in class is something difficult. However, the aim is to motivate our students in doing so. 

Cheers once again for your wonderful ideas.

Best regards,


What a refreshing take on the task - and pleasure - of writing. Too many who teach get so caught up in the letter of the law, so to speak, they barely notice or encourage the spirit of the author and the quality of the author's ideas. After all, it is the ideas in the writing that are the most important, writing is just a vehicle to convey those ideas to others.<p>

I'm not suggesting the rules aren't important, but that ideas should be considered at least as equal partners.

Cinderella of the skill

Writing - one of the cinderellas of the skills, very nice, informative, and cognitive approach towards writing, keep it up

Difficult grammar

thanks, nice article. I'm so glad to write, even a few times I can write a research champion of my campus, but I write in my language of Indonesia. I find it difficult to write in English, especially grammar problems  

Relevant tasks

"We need to use meaningful, realistic and relevant writing tasks, based on our learners' needs and interests. "

I've just sat down to brainstorm what topics I could use for writing activities with my private Business English students. I'm amazed at how many relevant ideas I've managed to come up with in a very short time, and how easy it was, once you start focusing on Writing for the purpose of communication. For example, one of my clients is going to Peru for a holiday in a week, and what we'll do this week is practise writing emails to her son and his wife, who doesn't speak Latvian.

It seems so straightforward to use this authentic situation to practice writing in English now, that I can't believe it hasn't crossed my mind before. Rather, I was avoiding making students write at all costs, considering that they dislike it. I even recall feeling somewhat guilty whenever I chose to assign writing, because of my own reluctance to spend my own time reading and correcting the boring, irrelevant pieces of text that my students dreaded to write in the first place. 

Another example of making, or rather failing to make, the task relevant occurred to me a week or two ago. We were discussing the topic of Changes with my group-students, and having covered the tenses, the basic writing structure and the linking words, I assigned homework: Write a short text about any change in your life.

What I had in mind was to have them share a personal story, however big or small, to introduce peer correction, have a short discussion. I hoped this activity would make them feel more comfortable with each other and improve group dynamics.

Suddenly, one of the students mentioned that she didn't want to share any of her personal info. I answered that she could still describe a minor change. I was surprised the following week, when she showed me a completely fictional.... and a rather shallow story. I wish I could make the task more relevant by e.g. setting the right genre/format (email your best friend/ex-colleague/old schoolmate you ran into last week etc), so that she wouldn't feel like she has to write only because "my teacher said so".

Thank you for pointing out that Writing has to be as "Learner Centred" as everything else in class. 

Wonderful ideas

Wonderful ideas. I am also English language teacher and I have difficulties with this area. My students also are scared of writing. whenever I give them a task to write their face change as if they saw ghosts. Some of them like writing a lot but majority not.  I liked the idea of pen friends and letters to other students and teacher, project work, writing up  notes from interviews and preparing briefing and talk.  Actually this year I did co- teaching with American teacher. We taught them how to write the letter then they began to write letter and we send them to American students. They were so excited that they will get answers from them, but unfortunately we never get answers. I should try to do it next year. This will be attractive way of learning writing for them. Thank you for  your great ideas. 

Hi TE Editor and everyone,

Thank you, TE Editor, for the interesting article about writing. It will help me improve and brush up my implementing this skill activity with my students.

I'm now pointing out one useful idea - among the many others which are also helpful: writing with a reader in mind. In the tests I set I could ask them to write the usual short story I include as one question, bearing in mind they're writing that short story to be published in Facebook and that hundreds of teens their age could read the tales. All of this, of course, as something imaginary: they're writing to me.

Or even I could try to encourage them to write the story by trying to write something really interesting and entertaining for me when I've got to correct the pile of test papers, so as to alleviate that charge of correcting and marking: 'And remember to write a beautiful story or a thriller which might provide a bit of relaxing to me when correcting your exams, your tests.' All of this with some nuance of humour or a smile.

Best wishes for all TE team

Fernando M D G

Granada, Spain


wonderful ideas. I teach english and I really find it difficult to teach writing. Now I have some very practical solutions. I will use the group writing activities because I think that students learn more and without pressure from each-other than from the teacher. also I liked a lot the idea to give realistic tasks. thank you

Hi, edushi!

Hi, edushi! Teaching Writing seemed me difficult too. Once I asked help for solution from an American volunteer. She clarified me that in writing students may feel more comfortable starting with oral and group activities before moving on to personal writing assignments. Teacher should remember to tie stories to student's lives and experience. These mostly work for advanced students. Likely students will need to start with the building blocks of writing and creativity   

Research and insight

Browse fascinating case studies, research papers, publications and books by researchers and ELT experts from around the world.

See our publications, research and insight


Lorem ipsum dolor sit amet, consectetur adipiscing elit. Vivamus convallis sem tellus, vitae egestas felis vestibule ut.

Error message details.

Reuse Permissions

Request permission to republish or redistribute SHRM content and materials.

The Importance of Written Communication Skills

A job application on a desk with a cup of coffee.

Best-selling author Martin Yate, a career coach and former HR professional, answers common reader questions about how to further your career in HR.

R ecently, a senior HR generalist wrote to me about a complex series of issues with his job search that he needed to address. His e-mail was one full page of text without a single paragraph break and with numerous typos and grammatical errors.

Managing Your Career

It was obvious that his written communication skills were his biggest problem. We had to fix those before addressing the content of his cover letter and resume.

Communication is one of the most important soft skills that help us reach our full professional capacity and earning potential. According to Fast Company magazine , job postings have cited effective communication as a sought-after skill 35 times more frequently than other soft skills. Other highly regarded skills include technical ability pertinent to the job, critical thinking, multi-tasking, working as a team, creativity and leadership.

Let's focus on quick fixes for effective written communication that will supercharge your resume, business communications and cover letters.

When you think through the steps of recruitment, you'll see that written communication is a hiring manager's or recruiter's first view of you and the skills you offer. While writing resumes and cover letters is a difficult task, it gives you the opportunity to present yourself as educated, caring and able to communicate effectively. Strong writing skills are essential for success in any profession, especially during job transition. Here are some tips to follow when you are writing your cover letters and e-mail.

Sentences should average around 23 words, but sentences that are all the same length are boring to read, so vary their length. Make some sentences as short as 14 words and a few perhaps as long as 30 words. With a long sentence, find a place to cut it in two, or turn part of the sentence into a couple of bullets.

A paragraph is usually two or more sentences that address a single thought or topic. You can keep a paragraph tight (i.e., with a single focus) by rereading your work carefully. When you find the focus changing, start a new paragraph. Long paragraphs are difficult to read and turn readers off.

Keep paragraphs easy to read by making them shorter than seven lines. Longer paragraphs are difficult for the eye to penetrate.

A cover letter made up of long paragraphs won't get read as often because it is more difficult to understand and sends the reader a negative message about your ability to communicate clearly and concisely. As editors say, "If in doubt, cut it out." Paring down a sentence will make it stronger.

Tools to Be Clear and Concise

A fast way to upgrade the clarity and structure of your writing is by using Grammarly , which checks your spelling, grammar and punctuation for free. For about $10 a month, it will also help you clarify your communication, tone, fluency, conciseness, inclusiveness and word choice. It will tell you when your tone is informative, friendly, angry or defiant.

The free version is a must-have, and the premium version could make a significant difference in how your correspondence is received by managers and colleagues.

The Writing Center at the University of Richmond in Virginia addresses the issue of clarity in writing and offers these five pithy commentaries on improving your communication skills:

  • Guidelines for Nonsexist Usage
  • Avoiding Cliches and Tired Phrases
  • Commonly Confused Words
  • Confusing Pronouns
  • Putting Voice into Writing

Absorb the advice, and you'll come across as a wiser and more desirable employee with far better verbal and writing skills.

Related Content

written communication tasks

Rising Demand for Workforce AI Skills Leads to Calls for Upskilling

As artificial intelligence technology continues to develop, the demand for workers with the ability to work alongside and manage AI systems will increase. This means that workers who are not able to adapt and learn these new skills will be left behind in the job market.

A vast majority of U.S. professionals  think students should be prepared to use AI upon entering the workforce.

Employers Want New Grads with AI Experience, Knowledge

A vast majority of U.S. professionals say students entering the workforce should have experience using AI and be prepared to use it in the workplace, and they expect higher education to play a critical role in that preparation.


HR Daily Newsletter

New, trends and analysis, as well as breaking news alerts, to help HR professionals do their jobs better each business day.

Success title

Success caption

I Pass the CPA Exam!

  • You are here:
  • Home »
  • Blog »
  • CPA Exam Details »

CPA Exam Written Communication Tips: 7 Steps toward Success

  • By Stephanie Ng

A note about the CPA Exam Written Communications: The CPA Exam updates were implemented at the beginning of January 2024. As part of the CPA Evolution, the BEC section and Written Communications have been eliminated. Instead of the BEC section, candidates must now pass one of three CPA Discipline sections . But still, we are going to leave this post for you to read in case you have a question about how the BEC section and the Written Communications operated in the past.

If you’re getting ready to take the CPA Exam, these CPA Exam Written Communication tips will help you study. Commonly known as “the essays,” the section is one part of the exam that worries people. The grading on the CPA Exam writing section is not as black-and-white as the multiple-choice questions, so the CPA Written Communication examples might seem a little daunting. However, after reading this article, you’ll know how to prepare Written Communications for the BEC CPA Exam.

An Overview: What Are the CPA BEC Written Communications?

Written Communications are only required in the BEC part of the exam. If you are done with BEC, you may stop reading this page. (Lucky you, and congrats on passing BEC!)

Simply put, the BEC CPA Written Communications are…well…written communications. These essay-like questions ask you to reply to real-world situations with a CPA BEC memo format. You will be required to write responses to given scenarios in the form of a memo or other business communication.

The questions usually aren’t designed to trick you with complicated problems. Instead, the Written Communications essays are intended to test your ability to write about and clearly communicate accounting concepts.

The 4 Parts of the CPA Exam

You’re probably already aware of the  four sections of the CPA Exam . You will take them one at a time.

  • AUD : Auditing and Attestation
  • FAR : Financial Accounting and Reporting
  • REG : Regulation
  • BEC : Business Environment and Concepts

The CPA Exam includes three types of questions:

  • Multiple-choice questions (MCQs)
  • Task-based simulations (TBSs or SIMs)
  • Written Communications in the BEC CPA section

CPA Exam Format

However, you might not know that the four parts of the CPA Exam have slightly different formats:

  • AUD: 50% MCQs + 50% TBSs
  • FAR: 50% MCQs + 50% TBSs
  • REG: 50% MCQs + 50% TBSs
  • BEC: 50% MCQs + 35% TBSs + 15% Written Communications

So, you won’t have to worry about tackling the Written Communications until you sit for the BEC section of the CPA Exam. But since the section represents 15% of your overall score in BEC, it is important to know some CPA Exam Written Communications tips.

An Overview of BEC

Since Written Communications only appear in the BEC section of the CPA Exam, let’s review what you can expect.

The Business Environment and Concepts section (or BEC) tests your awareness of business concepts and transactions. Plus, most of the BEC MCQs and TBSs test your business knowledge. So, be prepared to address the following:

  • Business operations
  • Strategic management and corporate governance
  • Principles of economics and economic analysis
  • Financial management
  • Information technology as related to accounting

But don’t let this short list of topics fool you. Everything in this list has nuanced concepts that can trip you up on the exam if you don’t study hard enough for BEC.

Written Communications Test on BEC CPA Exam

A BEC Written Communication might cover a range of accounting concepts, not just those covered in the BEC section. To earn points for this section, candidates must read a situation description and write a document that responds to that scenario. The document type is specified in the question, which may include a memo or letter to a hypothetical client.

Written Communications can address any of the accounting skills tested in all four sections of the CPA Exam. Therefore, candidates often take this section last after passing AUD, FAR, and REG.

How are writing tasks graded on the BEC CPA Exam?

The graders want to test candidates’ ability to construct professional business documents. First, they will ensure you address the given scenario with a proper response based on sound accounting judgment, knowledge, and skills. So, your answer should reflect that you understand the issue presented and know how to respond in a clear and professional manner.

Best CPA Exam Written Communication Tips

The graders want to see that you understand the accounting issue and can clearly and concisely reply. Therefore, they aren’t looking for a novel. And they certainly don’t expect your narrative to be worthy of a Pulitzer Prize. So, just stick to the 7 tips that I share below.

How Can I Produce a Good Piece of Writing in the Eyes of Graders?

How are the writing tasks graded on the BEC CPA section? Well, graders look for:

  • Complete sentences
  • Use of standard English
  • Conciseness
  • Good organization
  • Mini-essays that are formatted with an introduction and conclusion

My 7 CPA Exam Written Communication Tips

1. the cpa bec writing format: use complete sentences.

You aren’t required to follow a specific CPA Exam memo format for the Written Communications. However, you should communicate your points in complete sentences. So, avoid using bullet points, abbreviations, diagrams, charts, number lists, and graphs.

In fact, the reason you should use complete sentences is actually more technical than anything else. Your answers will likely be graded by machines (yes, machines!) that are programmed to check the grammar and sentence structures.

Plus, bullet points are typically not presented as complete sentences. Furthermore, the grading program notes when sentences are not complete and will deduct points for incomplete thoughts.

2. The CPA BEC Writing Format for a Business Memo

If you’ve ever answered an e-mail in a professional setting, drafting a standard business letter or memo should be fairly easy for you. And when it comes to business writing, don’t be fancy. So, keep it short, simple, and straight to the point. We have some tips on  writing good CMA exam essays  that could be helpful for your Written Communications.

Your writing must demonstrate a command of standard professional English, including correct use of grammar, spelling, and word usage.

The CPA Exam software includes a basic word processor that features a spell-check function. Be sure to use this valuable tool.

Tip: check out my review of the classic guide  The Elements of Style  on standard English writing in Chapter 9 of my book ,  How to Pass the CPA Exam .  If you don’t have a copy of  The Elements of Style  from your English 101 days in college (I actually have two copies), I recommend picking one up. Browse through it to remind yourself of the basic rules of good English, especially if English isn’t your first language.

3. Relevance: Aim to Stay “On Topic” vs Be “Correct”

Although some BEC Written Communications are randomly pulled and reviewed by human graders, most of the Written Communications skills on the CPA Exam are graded by machines. So, it’s important that you stay on topic. Use topic keywords in your essay. And be careful not to copy the text of the question word-for-word, or you may lose points.

By demonstrating your knowledge of the subject by providing details, examples, and definitions, you will have a higher chance of succeeding in this section of the CPA Exam.

4. Clarity: Include Elaboration and Summary

Each paragraph in your response must establish support or summarize the answer to the question at hand. So first, clearly answer the question. Then, give additional support details in your paragraph to back up your response.

5. Be Concise: Less is More

Avoid writing more than what is needed.

6. BEC CPA Writing: Introduction and Conclusion

Write down your basic ideas on the whiteboard or the scratch paper that will be given to you when checking in at the testing center. Writing an outline might seem like a waste of time, but it’s not. The best CPA BEC writing samples start with an outline to keep the response organized and on topic.

Use those essay-writing skills that I’m sure you picked up in school. You may be familiar with the term “3-part essay,” which is what you’re striving for. The first part is the introduction. Next, the second part is the body (the main argument). And finally, a good essay ends with a summary conclusion. So, make sure your communication has a clear beginning, middle, and finally a conclusion.

Start with an overview that describes the purpose or intent of your communication. To make it easy, you can simply rewrite the question, so the beginning sentence of the introduction paragraph closely matches the topic. For example, just for fun, let’s assume that the question is, “Why is the sky blue?” You can start your communication with an overview that restates the question, maybe something like: “This memo explains why the sky is blue.” (You can find more BEC CPA Exam Written Communication tips in  my book .)

Then, ensure that your following paragraphs support this overview. That is, each paragraph should lead into the next. And finally, summarize the key points of the document in the last paragraph.

7. Manage Your Time

Finally, be conscious of your time limit. Remember: It is important that your communication has a complete introduction, middle paragraphs, and a conclusion. So, allocate sufficient time to complete each section of the writing.

Since I like numbers and math, I like to precisely plan my allotted time to conquer the CPA Written Communications tasks examples. Using the structure of the “3-part essay” from above, here’s how I plan my time for each essay:

  • 20%: Planning my communication, writing an outline, and jotting down my thoughts
  • 10%: Drafting the introduction
  • 50%: Drafting the body (this is the longest section, so it takes the most time to write)
  • 10%: Drafting the conclusion
  • 10%: Re-reading and checking my response—and spell check!

You can use the clock on the computer to keep an eye on the time. Remember, the grading program checks for complete sentences. So if you start to run low on time, don’t switch to bullet points.

How Well Did Others Do in Written Communications?

The following chart shows the percentage of “comparable” or “stronger” in score reports, by country, according to NASBA.

Obviously, your performance may not be the same as your peers. But, this chart helps illustrate the overall success of Written Communications from CPA candidates in several countries.


Source: NASBA report

If you are from a country with a relatively low percentage, you should get better prepared.

So, what does this chart tell us? Well, you’ll probably notice that countries likely to have a higher percentage of English-speaking CPA candidates tend to do better in Written Communications. If you’re an international candidate, you can find more tips to pass the CPA Exam in my  free e-course .

You Can Do This — and Even Better With My “Formula”

I hope these CPA Exam Written Communication tips ease your concerns about this part of the exam.

If you want extra tips to ace this section, I have a “formula” in Chapter 10 of  my book  that you can implement when working on any Written Communication tasks. Here’s a summary, but read my book for even more comprehensive tips.


Step 1.  Identify the format, objective, your role, and your audience

Step 2.  Identify keywords related to the objective

Step 3 . Write down the first sentence of each paragraph

Step 4.  Begin the first sentence of the first paragraph by rewriting the question

Step 5.  State the core concept or position and develop your ideas in separate paragraphs

Step 6.  Keep the conclusion simple and professional. Remember, there isn’t a specific CPA BEC writing format for a business memo, but it should be concise and follow the rules of good grammar and organization.

Step 7.  Proofread from beginning to end

In terms of  how  you can actually follow these steps, you’ll need to get my book to find out!

Here is a more  detailed discussion of my book  and how you can get your own copy.

Where can I find CPA BEC Written Communication examples?

Your CPA Exam review course should include instructions on how to write acceptable answers to Written Communications. Therefore, I have reviewed the  best CPA Exam review courses of 2023  to help you find the right study materials.

Are the Becker CPA mock exams Written Communications actually graded?

The Becker Written Communications in the CPA mock exams are not graded. In fact, when you take a mock exam, you’ll automatically receive 100% on the Written Communications as long as you provide some sort of answer. However, the Becker software doesn’t grade your response on correctness. This is how it works instead: after you type your answer and finish your exam, you’ll see Becker’s “solution” to Written Communications. And in that solution, Becker describes how Written Communications are graded and how to best answer them.

Are there Written Communications on the AUD CPA exam?

No. In fact, the BEC section is the only part of the CPA Exam that includes Written Communications. Nonetheless, the questions can address any of the material on the CPA Exam. That is, the Written Communications can be related to any content in AUD, BEC, FAR, or REG.

Is there a BEC Written Communication template?

Your Written Communication response doesn’t have to follow a certain template. You might find other websites that sell “templates” for these problems. However, I really don’t think you need them. So, my recommendation is to stick to the standard academic three-part essay format with an introduction, supporting paragraphs, and a conclusion. For the responses that require you to construct a business letter, review that format before your exam.

On the CPA Exam are the Written Communications application or analysis?

The CPA Exam actually tests four different levels of skills: remembering and understanding, application, analysis, and evaluation. However, the AUD section is the only one that includes “evaluation” level questions. And although the BEC section does test at every level besides evaluation, the Written Communications only test at the “application” level.

What are the BEC Written Communication buzzwords?

The grading program uses an algorithm to find phrases and keywords that are likely to be used in response to the prompt question. Here’s a tip: after you read the question, write down a list of these buzzwords before you start on the outline of your response. First, think about the keywords that your college professors, co-workers, or your  CPA Exam review course  used when addressing this topic. By using those Written Communications CPA keywords in your response, you’ll have a better chance at a good score.

What tools will I have access to?

During the BEC writing portion of the CPA Exam, you’ll have access to a word-processing program that will allow you to type out your response. And don’t forget to spellcheck before you are finished!

How long will I have?

The BEC section is 4 hours long. However, the Written Communications portion is only 75 minutes. So, you will have 75 minutes to answer all 3 communications, or about 25 minutes each. Therefore, be sure to budget your time accordingly.

Who grades the AICAP BEC Written Communications?

Most Written Communications are graded by a computer. However, the concept isn’t as crazy as it sounds. The grading program analyses your response for certain key elements, like complete sentences (sentences with a subject and verb) and proper grammar and punctuation. The program can even identify good syntax and word flow by comparing your writing against the common order of words in “good writing.”

The program will also search for the usage of words and phrases related to the question’s topic, so keep that in mind when phrasing your response.

Can you receive partial credit?

Yes—you can receive partial credit on the Written Communications and task-based simulations. (Not on the multiple-choice questions, though.) So even if you don’t have the perfect response to a Written Communication, write down  something , as long as it is related to the question’s topic and is written in complete sentences.

What if I get stuck?

Even the best writers get stuck with writer’s block. If you’re not sure what to write about, consider addressing the background of the problem, give examples, or simply explain how to complete a series of steps. Just remember to use your keywords in complete sentences.

How many Written Communications are on the CPA Exam?

The BEC section includes three Written Communications. Two of them are the “real” questions, and one is a “pre-test” question that won’t be counted in your final score. However, don’t try to guess which one is the pre-test question; there is no way of knowing. Instead, respond to each prompt to the best of your ability.

How to study for the CPA Exam BEC Written Communication examples?

The best way to study for the BEC Written Communications is to practice. Especially if you struggle with writing or if English is not your first language, the only way to feel more comfortable with essays is to practice, practice, practice.

So how do you practice? First, I would check out the  AICPA’s CPA Exam study materials and blueprints . The blueprints outline what might be covered in the exam from year to year.

Second, I strongly recommend that you purchase a CPA Exam review course. A course with a good curriculum can help you study faster and with a higher level of efficiency. Plus, you’ll get access to several CPA Exam sample questions for Written Communications. I have lots of  unbiased reviews  to make your choice a little easier.

For Your Further Reading

  • How to handle your psychology when studying gets overwhelming
  • My ultimate CPA studying and exam-taking strategies

Strategies for other exam sections

  • Task-Based Simulations
  • Authoritative literature (within TBSs)

About the Author Stephanie Ng

I am the author of How to Pass The CPA Exam (published by Wiley), and I also passed all 4 sections of the CPA Exam on my first try. Additionally, I have led webinars, such as for the Institute of Management Accountants, authored featured articles on websites like Going Concern and AccountingWeb, and I'm also the CFO for the charity New Sight. Finally, I have created other accounting certification websites to help mentor non-CPA candidates. I have already mentored thousands of CPA, CMA, CIA, EA, and CFA candidates, and I can help you too!

Leave a Comment:

Save my name, email, and website in this browser for the next time I comment.

15 Communication Exercises and Games for the Workplace

Communication exercises for work

Cooperation and collaboration underpin how we work together, and done brilliantly, can determine our competitive advantage.

At the human level, our social resources play a massive part in our happiness and well-being in the workplace.

We can brush it all off as too soft and fuzzy, or we can embrace communication as one of the keys to an emotionally intelligent workplace. But because the way we get along is so fundamental to organizational success and human flourishing, many more companies are focusing on the latter.

In this article, you will find 15 communication exercises, games, and tips to help you improve teamwork and collaboration in your workplace. If you have any great activities that we haven’t covered, do let us know!

Before you continue, we thought you might like to download our three Positive Communication Exercises (PDF) for free . These science-based tools will help you and those you work with build better social skills and better connect with others.

This Article Contains:

What are communication exercises and games, the importance of communication in the workplace, 7 tips on improving communication skills at work, 3 games and exercises to improve workplace communication skills, 3 activities to improve communication between employees, 3 active listening games and exercises for the workplace, 3 team building communication games and exercises, 3 communication exercises and activities for groups, a take-home message.

Typically, communication is seen as a ‘soft’ skill—because it’s not easily quantifiable. Compared to profits, losses, and even risk, it is intangible. Unless it’s either terrible or completely absent. Communication exercises and games are interactional activities that aim to develop how we relate to one another, including how we share information and get along.

They can be one-on-one or team exercises, but the goal is the same: they help us develop our interpersonal skills and improve our capacity to relate.

Communication is a whole lot more than just talking—although, that is a fundamental part of relationship-building and knowledge-transfer. To really grasp how big of an impact it has, we can touch on some of the theory. Surprisingly, taking a step back to look at some theory can sometimes be just as helpful, if not more so, than ‘getting on with it’.

What are Workplace Communication Skills?

Communication Skills

Succinctly, they help us convey information to others in an effective way. And, they go above and beyond coherent speech in many ways—we talk, we use silence, body language, tone of voice, and eye-contact—voluntarily and unconsciously. With a broad and beautiful rainbow of ways to communicate, then, how do we know what’s considered a skill? What’s noise and what’s a message? What matters?

Drawing on empirical literature on communication skills in the workplace, we can look at Maguire and Pitcheathly’s (2002) study of doctors for a good example. In medical professions, it’s particularly critical not just to extract and interpret information—often, from conversation partners who lack crucial information themselves—but to convey it empathetically and with clarity.

The authors described several key communication skills as follows:

– The ability to elicit patients’ problems and concerns.

Swap ‘patients’ with clients, co-workers, managers, and so forth, and we can see that this is readily applicable in many other work situations. That is, the ability to understand, explore and clarify what others are talking about, and to solicit more details if and when the situation requires it.

Doctors also described effective communication as being able to summarize what the patient/other had related to correct information and display understanding.

Benefits: In an objective sense, we need to extract information so we can channel our efforts accordingly. Deadlines, role boundaries, budgets, and the ‘why, how, what’ of tasks. But active listening encourages pleasant social interactions, which in turn, these boost our well-being and life satisfaction (Baumeister & Leary, 1995).

– The ability to deliver information effectively.

The doctors studied also checked with their patients what their beliefs were about what was wrong. In other workplaces, team situations call for clarity—a shared goal is the ideal, but very often we come at situations with at least a few different beliefs. Alternatively, we may be quick to assume that others understand what we are saying when situations actually require further explanation.

To deal with this, the doctors:

  • Reorganized information where required (e.g. into categories);
  • Checked that patients understood them before moving on; and
  • Checked whether they wanted further information.

Benefits: Our messages need to make sense if we want to convey information in a meaningful way. That applies both to our language and the extent to which we empathize. Effective information delivery helps us define goals , transfer knowledge, and successfully accomplish shared tasks.

– Discussing treatment options.

Communication, in its most basic form at least, is dyadic—a two-way, and (one would hope) mutually beneficial flow of information. In this study, giving a diagnosis and treatment options was only one part of the job. Doctors described how important it was to see whether patients wanted to participate in choosing their treatment.

They determined their perspectives before decision-making; in other settings, this is inviting participation and engagement.

Benefits: As discussed, information delivery is crucial, but our focus here is opening up discussions. Giving others a chance to contribute allows us to factor in more perspectives and diverse opinions. We can encourage more engagement, commitment, and complement one another’s different skills for better results.

– Being supportive.

Doctors described empathy in terms of feedback and validation. They showed that they understood how their patients were feeling to relate at an interpersonal level; where they didn’t know, they at least made a stab at empathizing through educated guesses.

Benefits: We don’t need to look too far to find sources of workplace stress that might be impacting our colleagues. By empathizing, we not only build better relationships, but we show that we are available as key ‘job resources’ – social support for those around us to reduce the negative impacts of our job demands (Bakker & Demerouti, 2007).

Put even more simply, we make work a nicer place to be while avoiding unnecessary conflict.

written communication tasks

Download 3 Communication Exercises (PDF)

These detailed, science-based exercises will equip you or your clients with tools to improve communication skills and enjoy more positive social interactions with others.

Download 3 Free Communication Tools Pack (PDF)

By filling out your name and email address below.

  • Email Address *
  • Your Expertise * Your expertise Therapy Coaching Education Counseling Business Healthcare Other
  • Phone This field is for validation purposes and should be left unchanged.

Maguire and Pitcheathly’s (2002) clinical review offered several learning tips, the first of which was an emphasis on proper communication skills training. As well as identifying key communication deficits and their root causes, these included several that relate to our knowledge of positive psychology and communication.

3 Tips for Creating a Supportive Learning Environment

First, we need to create an optimal learning environment if we want to maximize our improvement; in this sense:

  • Communication skills need to be modeled and practiced, not simply taught – a nod to experiential learning, which is frequently emphasized in emotional intelligence learning (SEL) (Haertel et al., 2005; Kolb, 2014);
  • They are best learned and practiced in safe, supportive environments, which studies show are central to learning behavior (Edmonson et al., 2004); and
  • Constructive performance feedback is helpful, but “only once all positive comments have been exhausted” (Maguire & Pitcheathly, 2002: 699). Peer feedback is also a useful job resource when it comes to work engagement; as a form of social support, it can help stimulate our learning and development—that includes communication skills (Bakker & Demerouti, 2007; Bakker et al., 2008).

4 Tips for Enhancing Communication Skills

We can also look at the business literature for some more support of what we identified earlier as key communication skills. Breaking these down into tips, here are 4 fairly broad ways we can enhance our communication skills to increase our effectiveness and well-being.

4 Ways to Enhance Communication Skills

– Work on your emotional perception

Perception of emotions is a key component of Mayer and Salovey’s emotional intelligence framework and covers the ability to read others’ non-verbal cues as well as their potential moods (Salovey & Mayer, 1990).

At the individual level, we can make conscious use of this EQ skill to gauge how others are feeling. Is your colleague overwhelmed, perhaps? Is now the best possible time to ask them for help on a task? Or, have you noticed someone in the corner of the room who has been dying to contribute to the meeting?

– Practice self-awareness

Our non-verbal behavior and the way we speak is critical. Different studies vary on exactly how much of our intended message (and credibility) is non-verbal, but it’s undoubtedly important (DePaulo & Friedman, 1998; Knapp et al., 2013).

When the words we speak convey one message and our body another, we risk confusion and potentially, we jeopardize our intended impact. To enhance our influencing skills and the quality of our working relationships with others, it helps to practice being aware of your own non-verbal behaviors.

– Give others a chance to engage

Communication is a two-way street, at the very least. And as more than one collective intelligence researcher has pointed out, teams are more than the sum of their parts (Woolley et al., 2010).

When we get together as humans, we need a chance to communicate just as much as we need our individual ‘smarts’, and essentially, it comes down to social sensitivity—emotional perception once again. We can look at Leary’s Rose for more insights on how and why, but this time, the tip is to understand when to communicate or step back (Leary, 2004).

– Practice listening

Talking is essentially a form of content delivery, and it’s not really communication unless we listen. Active listening involves engaging with our co-workers and bringing empathy to the table to enhance the quality of our dialogue.

Sometimes mentioned along with ‘reflective questioning’, it involves, “restating a paraphrased version of the speaker’s message, asking questions when appropriate, and maintaining moderate to high nonverbal conversational involvement” (Weger Jr et al., 2014: 13). It helps us create more clarity, take in information more effectively, and develop our workplace relationships through empathetic engagement (Nikolova et al., 2013).

Some of these activities will require a facilitator, and some just a group of colleagues. None of them require professional facilitation per se, and any participant can easily volunteer to keep the process on track.

1. Back-to-Back Drawing

This exercise is about listening, clarity and developing potential strategies when we communicate. In communicating expectations, needs, and more, it helps to clarify and create common ground. This can show what happens when we don’t…

For this activity, you’ll need an even number of participants so everybody can have a partner. Once people have paired off, they sit back-to-back with a paper and pencil each. One member takes on the role of a speaker, and the other plays the part of the listener.

Over five to ten minutes, the speaker describes a geometric image from a prepared set, and the listener tries to turn this description into a drawing without looking at the image.

Then, they talk about the experience, using several of the following example questions:

Speaker Questions

  • What steps did you take to ensure your instructions were clear? How could these be applied in real-life interactions?
  • Our intended messages aren’t always interpreted as we mean them to be. While speaking, what could you do to decrease the chance of miscommunication in real-life dialogue?

Listener Questions

  • What was constructive about your partner’s instructions?
  • In what ways might your drawing have turned out differently if you could have communicated with your partner?

2. Effective Feedback in “I” Mode

Defensiveness is a root cause of miscommunication and even conflict in the workplace. We’re not always ready to receive and learn from criticism, especially when it’s delivered insensitively. This exercise introduces “I” statements, which describe others’ behavior objectively while allowing the speaker to express the impact on their feelings.

Employees can pair off or work alone, in either case, they will need a worksheet of imaginary scenarios like this one . Together or solo, they can create “I” statements about how the imaginary scenario makes them feel. When done in pairs, they can practice giving each other feedback on ‘meaning what you say’ without triggering defensiveness in the other.

3. Storytelling with CCSG

Storytelling is an engaging way to convey information; when it’s positive information, narratives are also highly effective means of motivating and inspiring others (Tomasulo & Pawelski, 2012). Appreciative Inquiry, for example, is one type of positive psychology intervention that uses storytelling in a compelling way, as a means to share hopes and build on our shared strengths.

Through this exercise, we can practice structuring our narratives—essentially we’ll have one ‘information delivery’ tool to draw on when we feel it might help (like the doctors we looked at earlier). CCSG is a structure, and it involves:

C : Characters C : Conflict S : Struggle G : Goal

To use the structure as an exercise, participants simply relate a narrative using CCSG. For example, one team member might describe a past success of the group or team, where their collective strengths helped them succeed. The Characters would then be whoever was involved, the Conflict may be a challenge the team faced (a new growth opportunity, perhaps).

The Struggle might be something like geographical distance between team members, and the Goal would be just that: their objective or success.

Visit this site for more details.

Because communication is so multi-faceted, we’ve included a selection of different activity types. These interpersonal and team communication games cover topics such as misinterpreting information, awareness of our assumptions and engaging others.

1. Direction Direction

This activity is a slight twist on Chinese Whispers in that it uses a complex set of instructions rather than just a sentence. And here, we have only one link rather than an entire chain of people. Otherwise, the idea is identical—information gets misinterpreted thanks to noise, but we can improve our verbal communication and listening skills to minimize this risk.

First, pick a game with enough instructions that the information is a challenge to memorize. With 2+ co-workers, pick one person (a speaker) to whom you’ll explain the instructions. They are responsible for passing the information on to the rest of their team. The group then needs to play the game with only the instructions from the speaker.

Once they’ve finished the game, start some dialogue about what happened:

  • Was there any lack of clarity around the instructions?
  • What might have contributed to this confusion?
  • What are some key things to be aware of when we give or listen to instructions?

This activity comes from The Wrecking Yard of Games and Activities ( Amazon ).

Here’s an exercise on the pivotal role of clarification. When it comes to tasks and expectations, it goes without saying that clarity helps us avoid lots of unwanted things. And clarity plays a role on a larger scale when it comes to our roles more broadly, in fact, it’s a psychological resource under the Job Demands-Resources model (Bakker & Demerouti, 2007).

Succinctly, ambiguity contributes to stress, and clarity is empowering—something that is easy to overlook and which this game reminds us of.

Any number of co-workers can participate in this very simple mime game. You’ll need a list of topics for people to act out, then invite players to break off into groups of two. In these pairs, they will take turns being a mime and being an asker. The mime reads the card, then attempts to act out what’s on it (you’ll first need to decide on a theme, like weather, activities, or what have you).

While the asker can pose questions, the mime can only act out their answers.

It might unearth an awareness of implicit assumptions, bringing our conscious attention to the role these play in our judgments. Potential discussion questions will help you unpack this further:

  • How did your questioning skills help you comprehend what was going on?
  • What value do questioning skills have when we’re trying to understand others?
  • What factors sometimes prevent us from asking questions when they might actually be useful?

3. Let’s Face It

This exercise from The Big Book of Conflict-Resolution Games is about self-awareness . How large of a role does it really play, and how does it influence our communication?

There is no limit to the group size for this game, which requires only enough pens and paper for everybody. It doesn’t take very long, either, and can be played in as little as ten to twenty minutes—perfect for breaking up the day.

Start with groups (or sub-groups) of between four and ten players; in each of these, someone will need to volunteer as a facilitator. This facilitator simply keeps the game on track and gets the discussion going afterward.

Each player writes down a feeling on a small piece of paper, folds it, then passes it to the volunteer facilitator. From him or her, they take another piece that someone else has written, and tries to act out that feeling to the rest of their group—using only their facial expressions. The other participants try to guess that emotion and this should lead to a talk about the role of expressions. Useful discussion points include:

  • What feelings do we understand the easiest, when only facial expressions are used? Why might that be?
  • Describe some contexts where facial expressions play a particularly important role in communication?
  • In what ways can facial expressions influence our ability to deal with misunderstandings?

How to improve communication skills at work – Adriana Girdler

Through active listening, we can enhance our understanding of other people’s perspectives (Drollinger et al., 2006). Practicing it during our interactions with others enables us to validate their feelings and potentially avoid the stress of misunderstandings.

Exercises that boost our active listening skills help us engage better, through empathy, body language, and non-judgment where required (Rogers & Farson, 1957).

At the end of the day, active listening games can impact positively on our relationships by encouraging us to practice specific techniques, and these, in turn, find support in the empirical literature (Weger et al., 2014).

1. Concentric Circles

This large group exercise works best when you already have a topic for discussion. It is used a lot during inclusive strategy sessions, where diverse opinions are valuable but team size can hamper rather than facilitate good communication. For this exercise, everybody has a handout that summarizes the goals of the discussion.

Two circles of chairs are set up, one inside the other. Participants who sit in the middle are ‘talkers’ while those in the outer ring are ‘watchers’, and these roles should be allocated prior to the exercise. Armed with their handouts, talkers begin to engage with the topic. They use the goals as a guide for the conversation, while the watchers listen carefully and make notes.

After fifteen minutes of discussion, the watchers and talkers switch circles—those who were listening before now sit on the inner circle for a fifteen-minute conversation. It can be on the pre-chosen topic or on a different one, but the activity must conclude with a debrief.

During this debrief, they reflect collectively on the experience itself:

  • How was being a watcher, compared to being a listener?
  • What did you feel when you were observing from the outer circle, listening but not contributing? How did this influence your learnings, rather than providing your own input?
  • In what ways did being a watcher impact your perspectives of the talkers? What about their dynamics?

This gamestorming communications exercise is based on a team coaching technique by Time To Grow Global .

2. 3-minute Vacation

Here is another talker and listener exercise that can be done in pairs. In a larger group of participants, this can be done multiple times as players pair up with different conversation partners. And in each pair, of course, team members will take turns being listener and talker.

The talker discusses their dream vacation for three minutes, describing what they would like best about it but without specifying where it should be. While they talk, the listener pays close attention to the explicit and underlying details, using only non-verbal cues to show that they are listening.

After the 3-minute vacation, the listener summarizes the key points of their conversation partner’s dream vacation—as a holiday sales pitch. After they’ve ‘pitched’ the ideal vacation spot in the space of a few minutes, the pair discuss how accurately the listener understood the talker.

They outline how they could improve their dialogue with regard to active listening, then swap roles. A twist on this team coaching exercise might involve allowing the listener to make notes during the talker’s description, revealing them as a point of discussion only after they deliver the ‘sales pitch’.

Used with permission from Time To Grow Global .

3. Pet Peeve

How about a chance to blow off some steam and get that empathetic listening ear at the same time? And at the same time, helping your co-worker practice active listening?

In this game, one colleague has a full 60 seconds to rant about something which irks them. It’s best if this isn’t inappropriate for the workplace, but at the same time, it doesn’t have to be work-related. If you hate pop-up ads, for instance, you’ve already got great material for your rant.

The first colleague (Player A) simply lets loose while the second person (Player B) listens carefully, trying to cut through the noise by singling out:

  • What Player A really cares about – for instance, smooth user experience on the internet;
  • What they value – e.g. clarity and transparent advertisements;
  • What matters to them – e.g. getting work done, doing their online shopping in peace, or a more intuitive, user-friendly adblocker.

Player B then ‘decodes’ the rant by repeating it back to Player A, isolating the key positive points without the fluff or negativity. They can use some variant on the following sentence stems to guide their decoding:

  • “You value…”
  • “You care about…”
  • “You believe that…matters a lot”

Then, they can switch over and repeat the game again. As you can probably see, the activity is aimed at helping teammates appreciate that feedback has positive goals.

When we give attention to our relationships as well as the task(s) at hand, we create trust and collaborate more effectively. The games and exercises in this section are about connecting on a human level so that we can communicate with more emotional intelligence in the workplace.

1. Personal Storytelling

In large organizations especially, we may only bring a part of ourselves to the workplace. If we want to communicate empathetically and build relationships with co-workers—important social resources—personal storytelling is one way we can build our teams while developing communication skills.

There is no set time or place for storytelling, but it works best when a story is followed by an invitation to the group to give input. Feel free to use the CCSG technique described earlier in this article, and that the speaker uses a reflective tone, rather than purely informative, when addressing the group.

To try out personal storytelling, set aside a team-building afternoon, meeting, or workshop. Ask the group to each prepare a reading that they will share. Here are some ideas that nicely blend the emotional with the professional:

  • Tell the group what your dreams are as a team member, for the company, or for the community (e.g. Whitney & Cooperrider, 2011);
  • Tell them about your first job, or your very first working experience;
  • If you’ve got a budget, give team members a small amount of money each to do something good with. Then, let them share the story of what they did with it;
  • When onboarding new people, invite the group to bring in an object which symbolizes their wishes for the new team member. Then, let them share the story behind the object.

2. I’m Listening

We learn from our peers’ feedback, and that learning is most productive in a supportive work environment (Odom et al., 1990; Goh, 1998). Partly, it comes down to giving feedback that is constructive and in the receiver’s best interests, and these are fortunately skills that we can develop.

I’m Listening can be played with an even number of participants, as they will need to find a partner for this one-on-one game. In the book mentioned below, there are also hand-outs, but you can prepare your own for this activity. Ideally, more than one ‘Talker Scenario’ and more than one ‘Listener Scenario’:

  • A ‘Talker Scenario’ will describe something like a bad day at work, or a problem with a client. In a small paragraph, it should outline what’s gone wrong (maybe it’s everything from a cracked smartphone screen to a delay during your commute). This scenario is followed by an instruction for the Talker to play a role: “ You call up your colleague for some support ” or “ You decide to let off some steam by talking to your co-worker ”.
  • A ‘Listener Scenario’ is a bit different. In several sentences, the scenario outlines a situation where they are approached by a colleague with problems but might have other things on their plate. They might be up to their ears in work, or their colleague’s complaints might seem trivial. After reading the scenario of their context (e.g. it’s a hectic day, your computer’s just crashed), the Listener’s role is to act it out while they respond, for example: “ Show with your body language that you’re far too busy ”.

The exercise is a good starting point for a conversation about constructive listening strategies. Together, the pairs can come up with more productive, empathetic, and appropriate responses, with the acting experience fresh in mind. Some discussion points include:

  • As Talker, what feedback did your Listener appear to give?
  • How did you feel about the feedback you received?
  • How might you create some listening and feedback approaches based on this?

This game comes from The Big Book of Conflict-Resolution Games ( Amazon ).

3. “A What?”

Inspired by the kid’s game Telephone, this exercise draws on different elements of effective communication between team members, while highlighting where things often go wrong. It works with any sized team and requires only a facilitator and some novel objects that can be passed between participants. So, plush toys, tennis balls, or similar—but the more imaginative they are, the better.

Players stand in a circle and pass two of the objects along to each other. One object should be passed clockwise, and the other counter-clockwise. Prior to passing on the toy, ball, or what have you, players ask something about the object and answer a question about it.

Essentially, the message will change as the object gets passed along, and players will need to stay sharp to remember who they are passing and talking to.

For instance:

  • The facilitator starts out by handing one of the items to the person on their right, saying “Ellen, this is a tattered elephant with pink ears.”
  • Ellen then needs to ask “A What?”, prompting you to repeat the item’s name.
  • Taking the item, Ellen turns to her right and repeats the same with Pedro: “Pedro, this is a tattered elephant with pink ears.” Pedro asks, “A What?”
  • Before she passes the item to Pedro, however, Ellen’s answer to his question must come back to the facilitator, who says it aloud. This way, it’s possible to see if and how the message changes as it goes around the group. By the time it reaches Hassan, who is Person 5, for instance, it might be “A grey elephant with tattered ears.”
  • Once people get the gist of how to play with one item, the facilitator adds in the second by passing it to the left.

Debrief with a chat about the communication that went on. Did anybody end up with both items at once? How did they cope? Did others help them?

Other questions include:

  • How did communication look with a longer or shorter chain? Where was the weakest link, and why?
  • In what ways did players support each other?
  • How did you feel during the game? What was the impact of that emotion on you and on others?

This exercise comes from a Teambuilding Facilitation Manual: A Guide to Leading and Facilitating Teambuilding Activities , by Penn State University.

A lot of team situations are about creativity. We each have unique experiences, competencies, and viewpoints, the way we collaborate inevitably decides whether we synergize or fall flat. Here are two activities that will help your team work together creatively to solve a problem, as well as one about the role of silence.

1. Crazy Comic

This is a fun game in communication skills that will also give team members some creative freedom. They will need to communicate those creative ideas to one another, but also engage in joint decision-making for the activity to be a success. And that activity is to create a comic together, using their complementary skills and communication to realize a shared vision.

You’ll need more than 9 participants for this activity, as well as paper, drawing, and coloring materials for each colleague. From your larger group of co-workers, let them form smaller groups of about 3-6 participants and tell them their task is to produce a unique comic strip, with one frame from each person. So, a 6-person group will make a 6-frame strip, and so forth.

Between them, they need to decide the plot of the comic, who will be carrying out which tasks, and what the frames will contain. The catch is that they all need to draw at the same time, so they will not be seeing the preceding frame in the strip. Make it extra-hard if you like, by instructing them not to look at one another’s creative progress as they draw, either.

Afterward, trigger some discussion about the way they communicated; some example questions include:

  • How critical was communication throughout this exercise?
  • What did you find the toughest about this activity?
  • Why was it important to make the decisions together?

This exercise was adapted from 104 Activities that build ( Amazon ).

2. Blindfold Rope Square

This is similar in some ways to the Back-to-Back Drawing exercise above. That is, the Blindfold Rope Square exercise challenges us to look at how we communicate verbally, then think about ways to develop our effectiveness. In a large group of participants or employees, particularly, we often need to cut through the noise with a clear and coherent message—and this game can be played with even a large group of people.

You will need about ten meters of rope and a safe place for employees to walk around blindfolded in. So, flat and ideally with no walls or tripping hazards.

  • Explain first up that the goal of the task is effective verbal communication, and give each participant a blindfold.
  • Once they have gathered in your chosen ‘safe space’, invite them to put on their blindfolds and turn around a few times so they are (reasonably) disoriented in the space.
  • Coil the rope and put it where at least one participant can reach it, then explain that you’ve put the rope ‘somewhere on the floor’.
  • Tell them their shared aim is to collaborate: first to find the rope, then to lay it out into a perfect square together on the floor.
  • Let the participants go about it, taking care not to let any accidents occur. Tell them to let you know once they’ve agreed that the job is done.
  • Finally, everybody removes their blindfolds, and it’s time for feedback. This is the perfect opportunity to congratulate them or start a discussion about what they might do differently the next time around.

Find more information on the exercise here .

3. Zen Counting

Silence is not always a bad thing. Sometimes it gives us a chance to reflect, in others it creates a space for others to take the floor. Nonetheless, we’re often inclined to view it as awkward—a gap to be filled or avoided—rather than a chance to listen. According to Shannon and Weaver’s Theory of Communication (1998), this simply creates more ‘noise’ and negatively impacts our ability to reach resolutions at work (Smith, 2018).

Zen counting is incredibly straightforward: team members simply sit in a circle but face outward. With nobody in particular starting first, they are asked to count from one to ten as a group, but each member can only say one number. Nothing else is said. When someone repeats or interrupts another group member, they start again from one.

The idea is to facilitate a sense of ‘okayness’ with being uncomfortable and silent, while team members practice letting others speak.

Imagine attending a communication workshop, in purely lecture format. Or, reading about how to communicate without actually trying what you learn. Communication exercises may not feel 100% natural at first, but they let us work with—rather than live in fear of—that discomfort. Whether it’s Chinese Whispers or making a rope square blindfolded, we can shake up old habits and create new ones by stepping into our ‘stretch zones’.

Try out activities that are best suited to your organizational goals so they have the most relevance. If you’re focused on innovation, try a creative communication exercise like Mime. If you’re a cross-functional team, why not try out an activity that challenges assumptions?

Tell us if any of these are particularly useful, and let us know if you’ve got tweaks for this current set of activities. What has worked in the past for your team?

We hope you enjoyed reading this article. Don’t forget to download our three Positive Communication Exercises (PDF) for free .

  • Bakker, A.B. & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22 , 309-328.
  • Bakker, A. B., Schaufeli, W. B., Leiter, M. P., & Taris, T. W. (2008). Work engagement: An emerging concept in occupational health psychology. Work & Stress, 22 (3), 187-200.
  • Baumeister, R. F., & Leary, M. R. (1995). The need to belong: desire for interpersonal attachments as a fundamental human motivation. Psychological Bulletin, 117 (3), 497-529.
  • Depaulo, B. M., & Friedman, H. S. (1998). Nonverbal communication. In D. T. Gilbert, S. T. Fiske, & G. Lindzey (Eds.), The handbook of social psychology (pp. 3-40) . New York, NY, US: McGraw-Hill.
  • Drollinger, T., Comer, L. B., & Warrington, P. T. (2006). Development and validation of the active empathetic listening scale. Psychology & Marketing, 23 (2), 161-180.
  • Edmondson, A. C., Kramer, R. M., & Cook, K. S. (2004). Psychological safety, trust, and learning in organizations: A group-level lens. Trust and distrust in organizations: Dilemmas and approaches, 12 , 239-272.
  • Goh, S. C. (1998). Toward a learning organization: The strategic building blocks. SAM Advanced Management Journal, 63 , 15-22.
  • Haertel, C., McWilliams, J., & Ma, R. (2005). Developing emotional intelligence in high potential middle managers: The role of experiential learning. In EURAM Conference, Munich, Germany.
  • Knapp, M. L., Hall, J. A., & Horgan, T. G. (2013). Nonverbal communication in human interaction . Cengage Learning.
  • Kolb, D. A. (2014). Experiential learning: Experience as the source of learning and development . FT Press.
  • Leary, T. (2004). Interpersonal diagnosis of personality: A functional theory and methodology for personality evaluation . Wipf and Stock Publishers.
  • Maguire, P., & Pitceathly, C. (2002). Key communication skills and how to acquire them. British Medical Journal, 325 (7366), 697-700.
  • Nikolova, N., Clegg, S., Fox, S., Bjørkeng, K., & Pitsis, T. (2013). Uncertainty reduction through everyday performative language work: the case of coaching. International Studies of Management & Organization, 43 (3), 74-89.
  • Odom, R. Y., Boxx, W. R., & Dunn, M. G. (1990). Organizational cultures, commitment, satisfaction, and cohesion. Public Productivity & Management Review, 157-169 .
  • Rogers, C. R., & Farson, R. E. (1957). Active listening. Industrial Relations Center of the University of Chicago .
  • Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, cognition and personality, 9 (3), 185-211.
  • Shannon, C. E. (1998). Communication in the presence of noise. Proceedings of the IEEE, 86 (2), 447-457.
  • Smith, K. (2018). Silence: The Secret Communication Tool. Retrieved from https://psychcentral.com/blog/silence-the-secret-communication-tool/
  • Tomasulo, D. J., & Pawelski, J. O. (2012). Happily ever after: The use of stories to promote positive interventions. Psychology, 3 (12), 1189.
  • Weger Jr, H., Castle Bell, G., Minei, E. M., & Robinson, M. C. (2014). The relative effectiveness of active listening in initial interactions. International Journal of Listening, 28 (1), 13-31.
  • Whitney, D., & Cooperrider, D. (2011). Appreciative inquiry: A positive revolution in change . ReadHowYouWant. com.
  • Woolley, A. W., Chabris, C. F., Pentland, A., Hashmi, N., & Malone, T. W. (2010). Evidence for a collective intelligence factor in the performance of human groups. Science, 330 (6004), 686-688.

' src=

Share this article:

Article feedback

What our readers think.


Very useful, insightful, and helpful. Great simple and applicable source on communication topic. Many thanks for share, and nice to looks for how far you go with other valuable topics

Shaikh Muhammad Ali - Islamabad, Pakistan

Thanks Cathy for putting up this article. It is simply amazing. I intend to use three of your exercises in my upcoming workshop on communication in the 2nd week of June, 2022 🙂


I think this is an excellent resource with a great outcome. Thanks for putting this together. Very useful for my Communicare sessions.


Such an informative article

Diana Barnett

Excellent content and I can’t wait to use some of this content as well. Crediting the source(s) of course


Thank you so much for creating and sharing these tools. I too would like to be able to utilize them as a resource for my workshop. Sources credited/included. I am a firm believer in the power of soft skills, especially listening and communication. The world will be a better place once we’ve mastered them.

Dr.Mani Arul Nandhi

Very insightful and interesting ways of training people for better workplace communication skills. Enjoyed it.

Let us know your thoughts Cancel reply

Your email address will not be published.

Save my name, email, and website in this browser for the next time I comment.

Related articles

Conflict Resolution Training

Conflict Resolution Training: 18 Best Courses and Master’s Degrees

All humans have some things in common. We all need air to breathe and water to stay alive. We are all social beings, and if [...]

Positive Communication

How to Foster Positive Communication: 9 Effective Techniques

Can you recall a really good conversation you’ve had? What was memorable about it? Was it the topic, the words, or just a feeling it [...]

Communication in therapy

Communication Skills in Counseling & Therapy: 17 Techniques

Positive outcomes from therapy and counseling rely on the strength of the relationship between the mental health professional and the client. Such connections build on [...]

Read other articles by their category

  • Body & Brain (46)
  • Coaching & Application (56)
  • Compassion (26)
  • Counseling (51)
  • Emotional Intelligence (24)
  • Gratitude (18)
  • Grief & Bereavement (21)
  • Happiness & SWB (40)
  • Meaning & Values (26)
  • Meditation (20)
  • Mindfulness (45)
  • Motivation & Goals (45)
  • Optimism & Mindset (33)
  • Positive CBT (26)
  • Positive Communication (20)
  • Positive Education (46)
  • Positive Emotions (31)
  • Positive Leadership (15)
  • Positive Psychology (33)
  • Positive Workplace (34)
  • Productivity (16)
  • Relationships (45)
  • Resilience & Coping (34)
  • Self Awareness (20)
  • Self Esteem (37)
  • Strengths & Virtues (30)
  • Stress & Burnout Prevention (34)
  • Theory & Books (46)
  • Therapy Exercises (37)
  • Types of Therapy (63)

written communication tasks

  • Comments This field is for validation purposes and should be left unchanged.
  • Project planning |
  • Why a clear communication plan is more ...

Why a clear communication plan is more important than you think

Julia Martins contributor headshot

More often than not, clear communication can make or break successful projects. Clear communication in project management isn’t just about where you should be communicating—it’s also about which team members should be receiving which types of messages.

The good news is, creating an effective communication plan isn’t difficult. All you need to do is define your communication channels and align on when team members should use each. In this article, we’ll walk you through how to set up a communication plan and show you a template so you can create your own.

What is a communication plan?

Sharing a communication plan can give your team clarity about which tools to use when and who to contact with each of those tools. Without a communication plan, you might have one team member trying to ask questions about work in a tool that another team member rarely checks. Rather than being able to clearly communicate and move forward with work, each team member would end up frustrated, confused, and disconnected from the work that matters. Then, if they don’t have clear insight into who is responsible for each channel, they might end up reaching out to an executive stakeholder with questions that person can’t answer. What started out as a simple miscommunication has spiraled into three frustrated team members—and all the while, work isn’t moving forward.

What should a communication plan include?

Your communication plan is your one-stop-shop for your project communication strategy. Team members should be able to use the communication plan to answer project questions like:

What communication channels are we using? What is each channel used for?

When should we communicate in person vs. asynchronously?

What are the project roles? Who is the project manager ? Who is on the project team? Who are the project stakeholders ?

How are important project details, like project status updates, going to be communicated? How frequently will these be shared?

What shouldn’t be included in a communication plan?

A communication plan will help you clarify how you’re going to communicate with your project team and project stakeholders—whether these are internal team members that work at your company, or external stakeholders like customers or contractors.

A communication plan in project management is not a PR plan. This plan will not help you align on your social media strategy, identify a target audience, or establish key messages for different demographics. If you need to build out those plans, consider creating a  social media content calendar  or a  business strategy plan .

The benefits of a communication plan

Obviously  clear communication in the workplace  is a good thing. But do you really need a written communication plan to do that?

In a word: yes. A good communication plan can help you communicate the right information to the right project stakeholders. Executive stakeholders don’t need to be notified about every project detail—similarly, every project team member might not need to be on a conference call with your external partners. By clarifying where and how you’ll be communicating, you can reduce the guessing game and unblock your team.

Less app switching

We recently interviewed  over 13,000 global knowledge workers  and found that the average knowledge worker switches between 10 apps up to 25 times per day. Instead of focusing on high-impact work or even collaborating effectively with their team members, knowledge workers are sinking hours into simply trying to figure out where they should be communicating.

A communication plan can eliminate this guessing game. For example, if your team knows that you only communicate about work in a  work management tool , they can search for key information there—instead of digging through document folders, Slack messages, and multiple email chains. Similarly, when you know that a team member is only tangentially working on the project—and is only being looped in during high-level status reports—you won’t bother them with a question about when the next  project deliverable  is due.

quotation mark

We have created communication guidelines around what software or what tools are best for what. Asana is for action, Slack is for quick responses or answers to things that are floating around. Email is more official and mostly external facing. By doing that, and creating the proper communications guidance, it really helps reduce the noise.”

Increased collaboration

Team collaboration isn’t an effortless process that happens by itself—it’s a skill that you and your team have to build. One part of creating effective  team collaboration  is clarifying your team’s communication conventions. That’s because a big barrier to effective collaboration is feeling comfortable communicating—especially if you work on a  remote or distributed team . If your team feels unsure because they’re still trying to figure out how or where to communicate, they won’t be fully comfortable talking to one another.

Your communication plan is a chance to clarify where team members should be communicating. Depending on the level of detail, you can also include when team members should be communicating—and clarify team conventions towards setting “Do not disturb” mode or snoozing notifications.

By providing these guidelines, you’re effectively removing one of the biggest barriers to easy communication and collaboration between team members. When team members know where to communicate—and just as importantly, where not to communicate—they can be confident they’re sending the right message at the right time.

Less duplicative work

Currently, knowledge workers spend  60% of their time on work about work  like searching for documents, chasing approvals, switching between apps, following up on the status of work, and generally doing things that take time away from impactful work. Part of this work about work is not knowing where things should be communicated.

If team members don’t have a clear sense of where information is shared—things like your  project plan  or  project timeline —then they’ll have to dig through multiple tools or ask several team members just to find the right information. As a result, team members who are unclear about where they should be communicating about work also have a harder time simply finding existing work.

Work about work leads to more manual, duplicative work and less clarity overall. In fact, according to the  Anatomy of Work Index , we spend 13% of our time—236 hours per year—on work that’s already been completed. By sharing your communication plan, you can give your team clarity into exactly where work lives, so they don’t have to spend all that time finding it themselves.

How to write a communication plan

A communication plan is a powerful tool—but it’s also relatively easy to create. You can create a communication plan in four steps.

1. Establish your communication methods

The first step to creating a communication plan is to decide where your team will communicate—and about what. This includes when to use which tools and when to communicate live vs. asynchronously. Live, synchronous communication is communication that happens in real time. Conversely, asynchronous communication is when you send a message without expecting someone to reply right away. We all use asynchronous communication every day without realizing it—most notably, every time we send an email.

As you define your communication plan, identify what to use each tool for. For example, you might decide to use:

Email to communicate with any external stakeholders.

Slack for synchronous communication about day-to-day updates and quick questions.

Asana to communicate asynchronously about work, like task details, project status updates , or key project documents.

Zoom or Google Meet for any team meetings, like project brainstorms or your project post mortem.

2. Align on communication cadence

Now that you know where you’ll be communicating, you also have to identify how frequently you’ll be communicating. Your communication cadence is your action plan for updating different stakeholders about different project details.

For example, you might decide to schedule:

Weekly project status updates posted in Asana to all project stakeholders and sponsors.

Monthly project team meetings to unblock any work or brainstorm next steps.

Asynchronous project milestone updates in Asana as needed.

3. Add a plan for stakeholder management

Running a successful project often depends on getting stakeholder support and buy-in. At the beginning of the project, you’ll do this during the  project kickoff meeting —but it’s also critical to maintain stakeholder support throughout your project.

Take some time as you’re drafting your communication plan to detail when to communicate with each project stakeholder, and about what. Some people, like your key project team members, will be communicating about this project regularly—maybe even daily. Other project stakeholders may only need to be looped in during project status updates or maybe just at the final readout.

By listing out how you’ll be managing communication with stakeholders, you can ensure they’re being contacted at the right time about the right things. The communication they recieve should answer questions at their level of detail and with a focus on business results and overall, high-level impact.

4. Share your communication plan and update it as needed

Once you’ve created your communication plan, it’s time to share it with your project team. Make sure your communication plan is accessible in your central source of truth for all project information. We recommend using  Asana  to track all project communication and work, so you can talk about work where you’re working.

If any changes impact your project communication plan, make sure you update it and communicate those changes. That way, team members always have access to the most up to date information.

Example communication plan

[inline illustration] Communication plan for brand campaign in Asana (example)

Communication plan template

Description of communication.

What type of communication is it?

How often will you be communicating?

Which tool will you be using? Is this synchronous or asynchronous communication?

Who is receiving this communication?

Who is in charge of sending out this communication?

Good communication starts with a communication plan

Clear communication can help you send the right message at the right time. Empower effortless collaboration while also ensuring every team member is being looped in at the right times. That way, your team can spend less time communicating about work and more time on high-impact work.

Related resources

written communication tasks

Scope management plan: What is it and how to create one

written communication tasks

7 causes of content calendar chaos—and how to solve them

written communication tasks

How to create project schedules to make work easier

written communication tasks

Marketing campaign management: 7 steps for success

Semester Based Courses

Acct 201 accounting principles i, acct 323 federal taxation i, acct 551 taxation for corporations (graduate level), self-paced courses, acct 321 intermediate financial accounting i, ba 210 management principles, ba 302 business law and ethics.

  • Transcript Evaluations
  • News and information
  • Partner with CpaCredits
  • Case studies
  • CPA Requirements by State
  • Ambassador Program
  • Course Re-instatement / Re-enrollment

What is a Written Communication Task?

  • Written by: Julia Cook
  • June 16, 2022
  • Category: Exam

Written Communication Tasks (WCT) are only found in the Business Environment & Concepts (BEC) section of the CPA exam. It accounts for 15% of the mark. It used to be part of all four sections, but the AICPA decided to limit it to the BEC because they felt that this section was too easy. However, written communication is a crucial skill in the accounting field, as you will need to submit your findings or concerns to your boss and coworkers in a concise and legible way. Therefore, they did not remove it from the exam altogether, but instead left it as part of the BEC exam section.  You will be given three WCTs to perform.

The rest of the BEC section is as follows:

  • Testlet 1 – 31 MCQs
  • Testlet 2 – 31 MCQs
  • Testlet 3 – 2 TBSs
  • Testlet 4 – 2 TBSs
  • Testlet 5 – 3 WCTs

What is a WCT?

A WCT is a simulation task that requires you to demonstrate your written communication skills.  It does so by presenting you with a scenario and then requiring you to write either a memo or essay according to the needs of the given scenario.

How are the CPA Written Communication Tasks graded?

The WCTs are mainly scored by a computer grading program. However, if there are extenuating circumstances, such as the candidate getting a close passing grade, the WCT might be flagged for review by a human grader who is a qualified CPA.

Things that are evaluated:

  • Spelling, grammar and punctuation
  • Applying the keywords from the instructions
  • Following the correct paragraph structure for a letter or memo
  • Using complete sentences
  • Not using bullet points, abbreviations, or graphs
  • Only mentioning relevant information

How can I prepare for the Written Communication Task Simulations?

If you are using premium study materials such as Becker or Wiley, they will cover this in their PDF study guide and online video course. They also provide sample TBSs to perform and be assessed on online. If not, there are also plenty of free resources that can help you.

The most important elements to remember when constructing your communication is:

  • Follow a typical letter format, including an introduction, body, and closing paragraphs
  • Be clear about the purpose of your communication in the introduction and conclusion and address it concisely and clearly in the main body
  • Use the keywords in the text (for instance, if ‘change in estimate,’ ‘absorption costing methods’ and ‘fixed manufacturing overhead’ were used in the scenario text, then you must mention them in your written communication)
  • Remember to address the letter or memo correctly and to fill in the subject line

Some examples include:

  • AICPA’s free sample tests
  • UWorld Roger’s CPA Review video content
  • Farhat’s Accounting Lectures video content

CPA Credits, All rights reserved © 2015 – 2024

written communication tasks

  • Practice Test
  • Useful Tips – Tricks
  • Full Writing Review
  • General Writing Task
  • Writing Task 1
  • Writing Task 2
  • Writing Exercises
  • Writing Sample – Topics
  • Writing Vocabulary
  • Speaking Vocabulary
  • Intro Question
  • Speaking Part 1
  • Speaking Part 2
  • Speaking Part 2 – Audio
  • Speaking Part 3
  • IELTS Books
  • Recent Exams
  • IELTS Vocabulary
  • Essay from Examiners
  • IELTS Ideas

IELTS Writing Task 2: Communication

Spoken communication is more powerful than written communication. 

To what extent do you agree or disagree?


When it comes to imparting and exchanging information, some people believe that speaking is more powerful than writing. Personally, I think that both methods can be effective forms of communication, but it depends on the specific circumstance as to which is the most appropriate at the time.

On the one hand, speaking is an extremely effective and efficient mode of communication in certain contexts. Oral communication enables people to emotionally connect with their listeners. The tone of someone’s voice can powerfully convey a wide range of emotions, and that is why some people are able to inspire and influence others simply through a powerful speech, or a song, or piece of poetry. Secondly, misunderstandings can also be easily prevented when people interact face to face. For example, if one person is confused about what the other is saying, he can immediately ask for further explanation to ensure that their message is completely understood.

On the other hand, writing can also be an effective tool in everyday communication. In the workplace, written messages, emails, and documents are effective tools, while speech may sometimes be ignored or interpreted in different ways, written forms are usually stated very clearly. Employees can therefore reread documents repeatedly to avoid miscommunication. Additionally, written documents are usually required in legal procedures. This is the reason why many important documents including memos, reports, job descriptions, and e-mails are usually kept in written form.

In conclusion, both spoken and written modes of communication have their own purposes, benefits and drawbacks, and people have to carefully consider which mode to apply in each specific situation.

  • writing task 2

[…] Answer here. […]

Comments are closed.


Writing task 2: animal species become extinct, writing task 2: the government should spend money putting more works of art, writing task 2: benefit on a ban on all forms of advertising, ielts app - mobile.

Get ready for the IELTS exam with our IELTS prep apps. Over 2 million downloads

Popular Last 24h

Describe a person whom you met for the first time and made you happy, in many countries,today there are many highly qualified graduates without employment., describe an intelligent person, [pdf] ielts up writing task 2 the perfect book, describe a film that made you laugh, ielts speaking part 1: topic art (12 questions), ielts speaking part 3: arriving early & being patient.

  • IELTS Test/Skills FAQs
  • IELTS Scoring in Detail
  • Forecast Speaking – 2023
  • List IELTS Speaking Part 3
  • List IELTS Speaking Part 1
  • IELTS Writing 2023 – Actual Test

Our Telegram

Join our community for IELTS preparation and share and download materials.

The information on this site is for informational purposes only. IELTS is a registered trademark of the University of Cambridge ESOL, the British Council, and IDP Education Australia. This site and its owners are not affiliated, approved or endorsed by University of Cambridge ESOL, the British Council, or IDP Education Australia.

Latest Articles

Describe an important stage of your life, ielts speaking : topic workplace, most popular.

ieltspracticeonline All Rights Reserved


Top 20 Written Communication Interview Questions & Answers

Master your responses to Written Communication related interview questions with our example questions and answers. Boost your chances of landing the job by learning how to effectively communicate your Written Communication capabilities.

written communication tasks

Effective written communication is the backbone of professional success across a myriad of industries. From clear emails to persuasive proposals, the ability to convey ideas coherently and compellingly can make all the difference in your career trajectory. As such, job interviews often probe into an individual’s writing proficiency to gauge their potential impact within the organization.

Whether you’re applying for a role that directly involves extensive writing or one where composing written materials is a secondary responsibility, demonstrating your command over language is essential. In this article, we’ll delve into common interview questions aimed at assessing your skills in written communication, offering strategic advice on how to craft responses that reflect your mastery of the written word.

Common Written Communication Interview Questions

1. how do you adapt your writing style when addressing different audiences.

Understanding your audience is crucial when it comes to effective written communication. Adjusting your writing style to suit different audiences ensures that your message is conveyed clearly and appropriately, whether it’s an email to a colleague or a report for senior management. This question explores the candidate’s ability to discern and respect the nuances of various groups, which is vital for maintaining professionalism and achieving the desired outcomes in any written exchange.

When responding, you should provide examples that showcase your ability to switch between formal and informal tones, technical and layman’s language, or persuasive and informative styles, depending on the context. Highlight specific instances where you successfully tailored your communications to address the needs and understanding of different audiences, and explain the strategies you employed to ensure your message was well-received. It’s also beneficial to mention any feedback you received that confirmed the effectiveness of your approach.

Example: “ Adapting my writing style to different audiences involves a keen understanding of the reader’s expectations, background knowledge, and the context of the communication. For instance, when addressing a technical audience, I employ industry-specific jargon and a more complex sentence structure to convey expertise and align with their proficiency. Conversely, for a lay audience, I prioritize simplicity and clarity, often using analogies and avoiding technical terms to ensure comprehension.

A particular instance where this adaptability was critical involved preparing an executive summary for a cross-departmental project. Aware that the document would be read by both technical experts and senior management with varied familiarity with the subject, I crafted a layered approach. The summary began with a clear, jargon-free overview of the project’s objectives and significance, followed by a section with detailed analysis for those desiring a deeper understanding. Feedback from both groups affirmed the effectiveness of this strategy, with technical experts appreciating the depth of analysis and executives valuing the accessible insights that enabled informed decision-making.”

2. Describe a time when your written communication resolved a conflict.

When resolving conflicts, the power of written communication cannot be overstated. It allows for a clear articulation of issues and viewpoints without the emotional charge that can accompany verbal exchanges. This question seeks to gauge a candidate’s ability to use written communication to navigate disagreements, demonstrating their problem-solving skills, emotional intelligence, and professionalism.

In responding to this question, a candidate should outline a specific incident where their written communication skills played a central role in resolving a conflict. It’s essential to describe the context briefly, focus on the actions taken—such as the drafting of emails, letters, or reports—and the reasoning behind them. The response should also highlight the positive outcome achieved through their written intervention, such as a restored relationship, a project back on track, or a mutually beneficial agreement.

Example: “ In a particularly complex project with multiple stakeholders, a misunderstanding regarding roles and responsibilities had escalated tensions. Recognizing the potential for conflict, I drafted a comprehensive yet clear memorandum that delineated each party’s obligations and deadlines. This document was grounded in the original agreement but clarified ambiguities that had arisen due to evolving project scopes. I included a section that acknowledged each stakeholder’s concerns, validating their perspectives while gently steering the conversation towards collaborative problem-solving. This written intervention served as a neutral ground, allowing all parties to step back from the emotional brink and engage with the issues at hand constructively. The memo catalyzed a meeting where open issues were discussed, and a new consensus was reached, effectively defusing the conflict and setting a precedent for future communication.”

3. What strategies do you employ to ensure clarity and conciseness in your writing?

Conveying information with precision and brevity is a cornerstone of effective written communication in professional settings. The ability to be clear and concise prevents misinterpretation and disengagement, and this question aims to determine if candidates can critically evaluate their writing, actively edit for superfluous content, and prioritize the reader’s comprehension.

To respond, you should highlight your systematic approach to writing, such as starting with an outline to structure your thoughts, using simple language to enhance understanding, and actively seeking feedback to refine your messages. Explain that you read your writing from the perspective of the audience to ensure it’s clear and accessible, and you use tools like grammar checkers or style guides to maintain consistency and precision. Mention that you review your work with a critical eye, removing redundancies and ensuring every word serves a purpose.

Example: “ To ensure clarity and conciseness in my writing, I begin with a clear outline that delineates the key points and the logical flow of information. This framework guides me in constructing a narrative that is both coherent and focused. I prioritize simple language and short sentences, as they are more easily digested and understood by a diverse audience. Technical jargon is used judiciously, only when it adds value and is appropriate for the audience’s level of expertise.

During the editing phase, I employ a critical eye to remove any superfluous content, ensuring each sentence is purposeful and contributes directly to the message. Tools such as grammar checkers and style guides are instrumental in maintaining linguistic precision and consistency. Furthermore, I often read my work aloud to identify areas that may disrupt the reader’s flow, making adjustments to rhythm and pacing to enhance readability. Lastly, I seek feedback from peers to gain an external perspective, which helps to identify any ambiguities and refine the message before finalizing the document.”

4. Share an example of how you’ve effectively used persuasive writing in a professional context.

The art of persuasion in writing is essential across various professional contexts, such as sales pitches and proposals. This skill reveals a person’s command of language and understanding of human psychology, demonstrating strategic thinking and the ability to anticipate and address counterarguments.

When responding to this question, select a clear example where your writing had a measurable impact—perhaps a time when your email campaign increased conversions, or your proposal won a competitive project. Outline the steps you took to understand your audience, how you structured your message for maximum effect, and the results of your efforts. Be honest about the challenges you faced and how you overcame them, as this shows resilience and adaptability.

Example: “ In a recent campaign, I leveraged persuasive writing to significantly enhance email conversion rates. Understanding that our audience was primarily composed of busy professionals, I crafted a series of emails with concise, action-driven language and clear value propositions. By segmenting the audience and tailoring the content to address their specific pain points, the emails resonated on a personal level, which is crucial in persuasive writing.

The structure of the messages was deliberate; I started with a compelling subject line to ensure open rates, followed by an empathetic introduction acknowledging the reader’s challenge. The core of the email presented a solution with tangible benefits, supported by data and client testimonials to bolster credibility. A clear call-to-action concluded each email. This strategic approach resulted in a 25% increase in conversions, demonstrating the effectiveness of well-crafted persuasive writing. Challenges included initial low engagement, which I addressed through A/B testing of subject lines and message content to refine the approach continually.”

5. Illustrate your process for organizing complex information into an easy-to-understand format.

Distilling and clarifying complex information is a key skill that enables informed decision-making. This question assesses your ability to sift through data, identify the core message, and present it in an accessible manner, which is crucial in roles that require translating technical content for a broader audience.

When responding, outline a step-by-step approach that showcases your analytical and organizational skills. Start by explaining how you identify the key points within a complex body of information. Then, describe how you decide on the structure and format that will best convey these points to your intended audience. Emphasize your ability to use clear language and visual aids, if applicable, to aid comprehension. Finally, touch on how you solicit feedback to ensure the clarity and effectiveness of your communication.

Example: “ When faced with complex information, my first step is to distill the core messages that need to be conveyed. I achieve this by critically analyzing the data, identifying patterns, and prioritizing the information based on its relevance and impact. Once the key points are established, I determine the most logical and coherent structure for presenting the information, considering the audience’s knowledge level and the purpose of the communication.

In crafting the format, I utilize clear and concise language, avoiding jargon unless it is widely understood by the audience. Visual aids, such as charts or infographics, are employed strategically to illustrate concepts that are more effectively communicated visually. To ensure the clarity of the final product, I actively seek feedback from a small, representative sample of the intended audience, making iterative refinements to enhance understanding and engagement. This process ensures that the final communication is not only well-organized but also resonates with the audience, facilitating the desired outcome.”

6. Detail your experience with creating technical documentation and the challenges you faced.

Creating technical documentation is a critical aspect of communication within tech-heavy fields. This question assesses your ability to make intricate technical concepts understandable and user-friendly, highlighting your problem-solving skills and attention to detail.

When responding, highlight specific instances where you’ve developed technical documentation, focusing on the process you followed, the tools you utilized, and the feedback you incorporated. Discuss the complexities you encountered, such as technical jargon, user comprehension levels, or rapidly changing product specifications, and explain how you overcame them. This demonstrates not only your technical acumen but also your adaptability and commitment to quality communication.

Example: “ In creating technical documentation, I’ve honed a meticulous approach that begins with a deep dive into the subject matter, ensuring a comprehensive understanding of the technology and its applications. I employ a suite of tools such as Markdown, DITA, and XML-based authoring systems, which facilitate structured writing and content reuse, enhancing efficiency and consistency across documents. Collaboration with cross-functional teams is pivotal, as it allows me to gather diverse insights and validate the accuracy of the information presented.

One significant challenge I’ve encountered is the need to tailor documentation for varied audiences, from lay users to technical experts. To address this, I’ve developed a tiered strategy where core documents are created for a baseline user comprehension level, supplemented with modular, in-depth sections for advanced users. This approach ensures accessibility while maintaining technical rigor. Additionally, the iterative nature of technology means documentation must evolve rapidly. I’ve overcome this by implementing an agile documentation process, incorporating continuous feedback loops with stakeholders and subject matter experts, ensuring the documentation remains up-to-date and aligned with the product lifecycle.”

7. In what ways have you measured the effectiveness of your written communications?

Measuring the effectiveness of written communication often involves looking at outcomes. For example, a marketing email’s success could be measured by the number of responses or conversions. This question reflects an employer’s interest in how candidates track and interpret the success of their communication.

To respond, you might discuss specific metrics you’ve used to gauge the success of your written work, such as customer feedback, engagement rates, or conversion metrics. If you haven’t had the opportunity to measure your writing in a quantitative way, you could talk about qualitative feedback you’ve received from peers, supervisors, or clients that indicated your writing was well-received or effective in achieving its goals. Be prepared to share examples of how you’ve adapted your writing style or strategy based on the effectiveness of past communications.

Example: “ To measure the effectiveness of my written communications, I’ve employed both quantitative and qualitative metrics, depending on the context and objectives of the content. Quantitatively, I’ve tracked engagement metrics such as open rates, click-through rates, and conversion rates for email campaigns, which provide direct insight into the audience’s response. These metrics have been instrumental in understanding which messages resonate with the audience and drive the desired action. I’ve also utilized A/B testing to refine subject lines and calls to action, ensuring a data-driven approach to optimizing written content.

On the qualitative side, I’ve sought and incorporated feedback from stakeholders and target readers to gauge the clarity, tone, and impact of my writing. This has often come in the form of peer reviews or client testimonials, which not only affirm the effectiveness of the communication but also offer constructive insights for continuous improvement. By synthesizing both the quantitative data and qualitative feedback, I’ve been able to adapt my writing strategies to enhance readability, engagement, and overall communication success.”

8. Provide an instance where you had to tailor technical jargon for a non-technical audience.

Translating complex, technical language into digestible content is a valuable skill that ensures information is accessible to all. This question assesses an individual’s capacity for empathy and understanding, which is crucial in roles that require bridging the gap between technical experts and laypersons.

When responding to this question, share a specific example that highlights your ability to decode technical information. Detail the context of the situation, the technical concepts involved, and the audience you were addressing. Explain the strategies you employed to simplify the jargon—such as using analogies, creating visual aids, or breaking down concepts into fundamental components—and the feedback or outcomes that indicated your success in making the information understandable.

Example: “ In a recent project, I was tasked with explaining the intricacies of blockchain technology to a group of stakeholders who were not familiar with the technical underpinnings of distributed ledgers. The audience primarily consisted of individuals from marketing and sales backgrounds, whose understanding of blockchain was limited to its association with cryptocurrencies.

To bridge the knowledge gap, I drew parallels between the decentralized nature of blockchain and a more relatable concept: a shared document editing platform like Google Docs. I likened the distributed ledger to a shared document that multiple parties can access and edit simultaneously, with the added security feature that all changes are transparent and traceable. I supplemented this analogy with simple visuals that mapped out the flow of information, avoiding technical terms like “hashing” and “nodes” and instead focusing on the principles of collective verification and immutability.

The response was overwhelmingly positive; the stakeholders reported a clear understanding of the benefits of blockchain for ensuring data integrity and transparency in transactions, without getting bogged down by the complexities of the technology itself. This approach not only facilitated a more productive discussion about potential applications within our business context but also empowered the team with the confidence to communicate these concepts to our clients.”

9. What is your approach to proofreading and editing your own work?

A meticulous approach to writing is essential, as errors or unclear messaging can lead to miscommunication or damage to a company’s credibility. This question seeks to determine a candidate’s professionalism and commitment to quality through their ability to proofread and edit their own work.

When responding to this question, it’s important to outline a structured process that demonstrates thoroughness and an understanding of effective communication. You might describe a multi-step approach that begins with writing a draft, stepping away to gain perspective, and then reviewing for clarity, coherence, and grammar. Mention any tools or techniques you use, such as reading aloud, peer review, or specific software aids, to catch errors. Emphasize your understanding of the audience and the document’s purpose, and how these factors guide your editing process.

Example: “ My approach to proofreading and editing is methodical and tailored to the document’s purpose and audience. Initially, I draft the content, allowing my ideas to flow without interruption. After a brief interval, I revisit the text with fresh eyes, which aids in identifying inconsistencies and areas that lack clarity. During the first review, I focus on structural coherence, ensuring that the argument or message is logically constructed and effectively communicated.

Subsequently, I employ a granular review for language accuracy, employing tools such as grammar checkers and style guides to ensure adherence to linguistic standards. Reading the text aloud is a crucial part of my process, as it exposes awkward phrasing and tonal discrepancies that might be overlooked during silent reading. If feasible, I advocate for peer review to provide an external perspective, recognizing that even the most meticulous self-editing can benefit from another set of eyes. Throughout, I maintain an acute awareness of the intended audience, ensuring that the tone, vocabulary, and complexity are appropriate for their level of understanding and interest.”

10. Tell us about a piece of writing you’re particularly proud of and why.

Asking for specifics about a piece of writing allows for an evaluation of a candidate’s ability to express thoughts coherently and their capacity for self-reflection. This question also provides insight into the candidate’s experience with creating impactful content that aligns with organizational goals.

When responding, choose a writing sample that showcases your ability to communicate effectively for a specific purpose or audience. Explain the context in which you created the piece, the objectives you aimed to achieve, and how you tailored your message to meet those goals. Highlight the challenges you faced during the writing process and how you overcame them. Be sure to articulate the results or feedback that made you particularly proud of this work, as this demonstrates your commitment to quality and the value you place on your professional output.

Example: “ One piece of writing that stands out for me is a comprehensive report I crafted to analyze market trends and forecast future industry developments. The objective was to provide actionable insights to stakeholders to inform strategic planning. I meticulously gathered data from multiple sources, ensuring its relevance and accuracy, and synthesized this information into a coherent narrative. The challenge lay in distilling complex data into a format that was accessible without sacrificing depth or nuance.

To overcome this, I employed a clear structure, with visual aids to illustrate key points, and I used language that was precise yet engaging. The report was well-received, leading to its adoption as a foundational document for the organization’s strategic initiatives. The feedback highlighted the report’s clarity, depth, and its utility in guiding decision-making processes. This validation of my ability to convey intricate information effectively and to drive actionable outcomes made this project particularly rewarding.”

11. How do you handle tight deadlines while maintaining high-quality written output?

Balancing efficiency and attention to detail under tight deadlines is a critical skill. This question explores how potential hires manage the pressure of deadlines without sacrificing the quality of their work, indicating their ability to prioritize tasks and manage time effectively.

When responding to this question, it’s important to outline a clear process that you follow when faced with tight deadlines. You might discuss how you break down the writing task into manageable parts, set mini-deadlines for yourself, and allocate time for revision and proofreading. You could also mention any tools or techniques you use to stay organized, such as project management software or the Pomodoro Technique. If applicable, give examples from past experiences where you successfully met a deadline without compromising the quality of your written work, and explain what you learned from these experiences that helps you handle similar situations today.

Example: “ In managing tight deadlines without sacrificing the quality of written work, I prioritize efficient time management and a structured approach to the writing process. Initially, I break down the task into smaller, actionable segments, setting clear objectives for each stage. This segmentation allows for focused attention on individual components, ensuring that each part is given due diligence. I integrate mini-deadlines for these segments, which helps maintain momentum and provides regular checkpoints to assess progress.

To ensure the final product meets high-quality standards, I allocate dedicated time for revision and proofreading, which is integral to the writing process. During this phase, I employ tools like grammar checkers and style guides to refine the content. Moreover, I utilize techniques such as the Pomodoro Technique to maintain high levels of concentration and productivity. This approach has consistently enabled me to deliver polished written content within demanding time constraints. For instance, in a previous project with a tight turnaround, this methodical strategy allowed me to submit a comprehensive report that received accolades for its clarity and depth, underlining the effectiveness of a well-orchestrated process in achieving both timely and high-caliber results.”

12. Outline your familiarity with SEO principles in online content creation.

Skillfully integrating SEO principles into writing is crucial for creating content that resonates with audiences and ranks well in search engines. This question identifies candidates who can adapt their writing to meet both user and algorithmic criteria, maximizing the reach and impact of their content.

When responding to this question, it’s important to discuss your experience with keyword research, the use of analytics tools to monitor content performance, and how you incorporate SEO tactics such as meta descriptions and title tags. Share specific examples of how your SEO-enhanced content increased traffic or improved search engine rankings. Demonstrate your ongoing commitment to staying updated with SEO trends and algorithm changes, emphasizing your understanding of how SEO serves the dual purpose of satisfying search engines and providing value to readers.

Example: “ My approach to SEO in online content creation is rooted in a strategic blend of keyword research, analytics monitoring, and the nuanced application of SEO tactics to ensure both visibility and reader engagement. By leveraging tools such as Google Analytics and SEMrush, I’ve been able to identify high-value keywords and track the performance of content, refining strategies to boost organic search rankings effectively. For instance, through meticulous keyword optimization and the crafting of compelling meta descriptions and title tags, I’ve successfully elevated pieces to the top of search engine results pages, resulting in significant increases in click-through rates and sustained traffic growth.

Staying abreast of the latest SEO trends and algorithm updates is paramount; I regularly consume industry literature and participate in webinars to refine my techniques. This dedication to learning has empowered me to optimize content not just for search engines, but with a keen eye on enhancing user experience. By integrating SEO best practices with a deep understanding of audience needs, my content delivers value that resonates with readers and aligns with the ever-evolving landscape of search engine algorithms.”

13. Recall a situation where constructive feedback significantly improved your writing.

The ability to integrate feedback into written communication is a testament to a candidate’s commitment to continuous improvement and collaboration. This question highlights the importance of viewing the writing process as iterative, with input from others being crucial for excellence.

When responding, choose an example that showcases your ability to take feedback positively and use it to significantly improve your work. Detail the initial challenges your writing faced, the feedback received, and the specific changes you made as a result. Highlight how this process led to a better outcome, whether that be a more persuasive argument, clearer instructions, or more compelling storytelling. This shows not only your skill in revising and editing but also your willingness to learn and grow professionally.

Example: “ In a project where I was tasked with crafting a comprehensive report, I initially received feedback that my writing, while informative, was dense and somewhat inaccessible to readers not familiar with the subject matter. The constructive criticism highlighted the need for clarity and simplicity to enhance understanding and engagement. Taking this on board, I meticulously reviewed the document, breaking down complex ideas into more digestible parts, and employing clear subheadings to guide the reader through the narrative. I also integrated visual aids, such as charts and bullet points, to succinctly convey key information.

This revision process not only made the report more user-friendly but also sharpened my ability to communicate complex concepts effectively. The final version was met with commendation for its clarity and ease of comprehension, which facilitated better decision-making based on the insights provided. This experience underscored the value of clear communication and the importance of tailoring content to the audience’s level of expertise, lessons that have been integral to my writing approach ever since.”

14. How do you incorporate storytelling elements into business writing, if at all?

Storytelling in business writing engages readers and makes complex information more digestible. This question assesses if candidates can balance creativity with professionalism, ensuring that their writing connects on a human level and aligns with company goals.

When responding to this question, highlight your awareness of the audience and the context of the message. Provide examples of how you have used storytelling techniques such as setting a scene, building tension, or introducing relatable characters to convey key messages in reports, presentations, or emails. Emphasize your ability to weave narrative elements into business writing to make it more compelling while maintaining clarity and conciseness. Show that you understand the strategic value of storytelling in business communication.

Example: “ Incorporating storytelling into business writing is a powerful tool for engaging the audience and driving home key messages. I approach this by first understanding the audience’s needs and the core message that needs to be conveyed. For instance, when crafting a report or presentation, I might set the scene with a brief narrative that illustrates the real-world implications of the data. This could involve introducing a scenario that the audience can relate to, which encapsulates the challenge or opportunity at hand.

To build tension and maintain interest, I strategically place milestones and developments in the narrative arc, ensuring that they align with the analytical points being presented. This might involve highlighting a critical turning point or decision that led to a significant outcome, thereby humanizing the data. However, I am always careful to balance storytelling with brevity and precision, ensuring that the narrative serves to clarify and enhance the message rather than detract from the essential information. The strategic use of storytelling not only makes the content more memorable but also facilitates a deeper connection with the material, fostering a more persuasive and impactful communication.”

15. What tools or software are you proficient in for document creation and management?

Mastery of document creation and management tools is indicative of a candidate’s ability to produce professional content and collaborate on important information. This question ensures that candidates are adaptable to new technologies specific to the organization or industry.

When responding, outline your experience with popular document creation software like Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides), and any industry-specific tools you’ve used, such as LaTeX for scientific documents or Adobe InDesign for publishing. Be ready to discuss your proficiency level in each, how you’ve used them in past roles, and how you stay updated with new features or software. If you have experience with document management systems like SharePoint or project management tools that incorporate documentation like Asana or Trello, mention these as well. Your goal is to demonstrate your versatility and readiness to handle the documentation needs of the role.

Example: “ I have a comprehensive skill set in document creation and management, honed through extensive use of the Microsoft Office Suite and Google Workspace. My proficiency with Word and Google Docs is advanced, allowing me to efficiently produce complex documents with a keen eye for formatting and style consistency. In Excel and Sheets, I adeptly manipulate data and create dynamic reports, utilizing formulas and pivot tables to provide actionable insights. PowerPoint and Slides are my go-to for crafting engaging presentations that effectively communicate complex information.

Beyond these staples, I’m well-versed in Adobe InDesign for high-quality publishing, ensuring that documents not only convey the necessary information but also adhere to the highest standards of visual design. For document management, I leverage SharePoint to collaborate and maintain version control, ensuring that teams have access to the most current documents. I also integrate project management tools like Asana and Trello for documentation workflows, which enhances team coordination and project tracking. Staying updated with the latest features and software advancements is a priority for me, achieved through regular training and participation in relevant user communities.”

16. Describe your experience with writing grant proposals or fundraising appeals.

Grant writing and fundraising appeals require the ability to persuasively showcase the value of a project or cause. This question seeks to understand your ability to craft compelling narratives that resonate with potential funders and align with their goals and values.

When responding, focus on specific examples that highlight your experience. Discuss any successful grants or fundraising campaigns you’ve been a part of, emphasizing your role in their success. Mention the research and collaboration involved, how you tailored your approach to the funder’s interests, and any challenges you overcame. Quantify your achievements if possible, such as the amount of funds raised or the impact of the funded projects. This demonstrates not only your technical ability but also your strategic thinking and results-driven mindset.

Example: “ In crafting grant proposals, I meticulously align the narrative with the funder’s priorities, ensuring that our objectives resonate with their mission. This approach was instrumental in securing a significant grant for a community health initiative, where I spearheaded the writing process. I conducted extensive research to understand the funder’s focus areas, engaged with stakeholders for comprehensive needs assessment, and wove compelling stories of potential impact into the proposal. The result was a fully funded project that expanded healthcare access to underserved populations.

For fundraising appeals, I employ a data-driven strategy, leveraging analytics to personalize communications and optimize donor engagement. In a recent campaign, I tailored the messaging to reflect donors’ previous interactions and giving history, which contributed to a 30% increase in contributions compared to the previous year. Overcoming the challenge of donor fatigue, I crafted a series of targeted appeals that highlighted the tangible outcomes of their support, effectively renewing and expanding our donor base.”

17. How do you prioritize tasks when managing multiple writing projects simultaneously?

Managing multiple writing projects efficiently requires excellent task prioritization. This question seeks candidates who can demonstrate a clear methodology for organizing their workload and ensuring that each project receives the necessary attention.

When responding to this question, articulate a systematic approach that you use to prioritize writing tasks, such as evaluating deadlines, project complexity, or client importance. You might mention specific tools or techniques, like time-blocking, to-do lists, or project management software. Explain how you balance immediate deadlines with ongoing work and how you adjust your strategy when unexpected changes occur. Providing examples from past experiences where your prioritization led to successful project completion can reinforce the effectiveness of your methods.

Example: “ In managing multiple writing projects, I employ a strategic approach that hinges on the Eisenhower Matrix, which categorizes tasks based on urgency and importance. This framework guides me in identifying which projects require immediate attention and which can be scheduled for later execution. I complement this with a rigorous assessment of each project’s scope and complexity, allowing me to allocate adequate time blocks for research, writing, and revision phases within my schedule.

I leverage project management software to maintain a clear overview of all tasks and deadlines, which facilitates dynamic prioritization. This system enables me to swiftly adapt to changes, such as shifting deadlines or emergent tasks, by re-evaluating the matrix and adjusting time allocations accordingly. My method ensures that high-priority projects are delivered with exceptional quality, while also progressing on longer-term initiatives. This disciplined yet flexible approach has consistently led to the successful and timely completion of writing projects, even under the pressure of competing demands.”

18. Give an example of how you’ve adapted to changes in writing standards or formats.

Flexibility in writing is essential as standards, technologies, and cultural shifts evolve. This question determines if a candidate can adapt their communication style to meet new requirements or audience expectations, maintaining the effectiveness of their writing.

When responding to this question, it’s important to recount a specific instance where you successfully modified your writing approach. Detail the context of the change, such as a shift in company branding, updates in industry guidelines, or the adoption of a new communication platform. Explain the steps you took to understand the new standards or formats, including any research or training you undertook, and describe the outcome of your adaptation, focusing on the positive impact it had on your audience or the organization.

Example: “ In response to the evolving landscape of digital communication, I adapted to the integration of SEO principles into our content creation process. Recognizing the importance of visibility in search engine rankings, I immersed myself in the latest SEO strategies and algorithm updates. I diligently researched keywords, analyzed search trends, and learned how to seamlessly incorporate SEO without compromising the quality and readability of the content.

The adjustment required a delicate balance between technical optimization and engaging storytelling. By reformatting articles to include strategic keyword placement and meta descriptions, I was able to significantly increase web traffic and user engagement. This shift not only enhanced our content’s discoverability but also underscored the value of adaptability and continuous learning in maintaining high writing standards in a digital age.”

19. Discuss the role of empathy in crafting customer-facing communications.

Empathy in customer-facing written communication eases friction and builds connection. This skill is sought after because it shows an understanding that every customer interaction involves a human being with unique feelings and concerns.

When responding to this question, highlight your ability to place yourself in the customers’ shoes and tailor your language to acknowledge their feelings and needs. Provide examples from past experiences where your empathetic approach in written communications led to successful resolutions or positive feedback. Show that you not only understand the importance of empathy but also how to effectively incorporate it into your communication style to support and engage customers.

Example: “ Empathy is the cornerstone of customer-facing communications, as it allows us to connect with the customer on a human level. By integrating empathy into our messages, we acknowledge the customer’s perspective and emotions, which helps build trust and rapport. For instance, when addressing a customer’s complaint, I ensure that my response first validates their experience. I use phrases like “I understand how frustrating it must be,” to demonstrate that I am not just providing a solution, but I am also acknowledging the emotional impact of their issue.

In a specific scenario where a customer was dissatisfied with a service interruption, I crafted a communication that not only explained the steps being taken to resolve the issue but also expressed genuine concern for the inconvenience caused. This approach not only diffused potential frustration but also resulted in the customer praising the company’s customer-centric approach. The key is to balance professionalism with the right dose of empathy, ensuring that the customer feels heard and valued, which ultimately enhances their overall experience and loyalty to the brand.”

20. What methods do you use to stay updated on best practices in written communication?

Ongoing refinement of written communication skills is necessary in a world of evolving language and platforms. Demonstrating a commitment to staying current with writing trends and technologies suggests adaptability and a proactive approach to effective communication.

When responding to this question, you should outline specific strategies you employ to stay informed. This might include subscribing to industry newsletters, attending webinars, participating in writing workshops, reading books by communication experts, or engaging with professional networks. Highlighting your continuous learning mindset and providing examples of how you’ve integrated new writing practices into your work will underscore your dedication to excellence in written communication.

Example: “ To stay abreast of best practices in written communication, I maintain a regimen of continuous learning and professional development. This involves subscribing to leading industry newsletters and journals that provide insights into emerging trends and techniques. I also make it a point to attend webinars and online courses offered by experts in the field, which not only refresh my existing knowledge base but often introduce innovative approaches to written communication.

Engagement with professional networks, both online and in-person, is another cornerstone of my strategy. Through these networks, I exchange ideas and experiences with peers, which helps me to refine my own writing practices. Additionally, I regularly read books and articles by acclaimed communication experts to gain diverse perspectives. By integrating new methodologies into my work, I ensure that my written communication remains effective and current.”

Top 20 Social Media Marketing Interview Questions & Answers

Top 20 psychology interview questions & answers, you may also be interested in..., top 20 client relations interview questions & answers, top 20 underground mining interview questions & answers, top 20 storytelling interview questions & answers, top 20 social emotional learning interview questions & answers.

Virtual reality, communication, written tests: AG Yost’s task force details plans for future of police training in Ohio

  • Updated: Feb. 21, 2024, 5:16 p.m. |
  • Published: Feb. 21, 2024, 4:32 p.m.

Screenshot of virtual zoom press conference with AG Yost

The Blue Ribbon Task Force, which was announced by Ohio Attorney General Dave Yost in October to examine the future of police training in Ohio, shared recommendations Wednesday for new curriculum and training plans for safer policing for the state’s roughly 30,000 law enforcement officers during a press conference. Screenshot of virtual press conference with Attorney General Dave Yost

CLEVELAND, Ohio – A state task force wants to change police training across Ohio, a move that seeks to place more focus on courses that emphasize how officers deal with residents in crisis situations.

The panel, appointed by Ohio Attorney General Dave Yost, made recommendations Wednesday for a new curriculum that would boost the skills and talents of Ohio’s 30,000 law enforcement officers.

Molly Walsh

Stories by Molly Walsh

  • Suspect accused of shooting 7-Eleven employee surrenders to Shaker Heights police
  • ‘Strongest mom ever’: Children speak out after Parma woman survives attempted murder-suicide
  • 7-Eleven worker shot inside Shaker Heights store; police searching for suspect
  • Attorneys for ex-Chester Township officer accused of sexual battery want charges dropped because of ‘flaws’ in case
  • Police offer details of high-speed chase that injured Cuyahoga Heights officer, damaged three cruisers

If you purchase a product or register for an account through a link on our site, we may receive compensation. By using this site, you consent to our User Agreement and agree that your clicks, interactions, and personal information may be collected, recorded, and/or stored by us and social media and other third-party partners in accordance with our Privacy Policy.


  1. Why Written Communication Skills Matter

    written communication tasks

  2. Unit 01

    written communication tasks

  3. The Importance of Effective Written Communication Skills

    written communication tasks

  4. 4 Tips to Improve Your Written Communication Skills

    written communication tasks

  5. PPT

    written communication tasks

  6. Written Communication Skills

    written communication tasks


  1. Communication skill

  2. How To Improve Communication Skills: Number 1 Tip #communicationskills #communication

  3. Written communication (topic 5 BCS @NAISHAACADEMY )

  4. Written Communication Final Presentation

  5. Types of communication, written communication S6 unit 1 part 2,d,el,ed second year

  6. What is Communication skill? How to develop your communication skills


  1. 55 Written Communication Examples (2024)

    Written communication is a type of non-verbal communication used to convey information. It involves the use of words, sentences, and paragraphs encoded in text. Examples of written communication include emails, letters, reports, and manuals.

  2. 49 Communication Activities, Exercises & Games

    What are Communication Activities, Exercises, and Games? The resources in this piece include tips, techniques, exercises, games, and other activities that give you the opportunity to learn more about effective communication, help guide your interactions with others, and improve your communication skills.

  3. A Complete Guide to Effective Written Communication

    1. Identify and clearly state your goal. Effective written communication has an obvious goal that you convey to the reader. Describe in clear words what you want the reader to do or know. 2. Use the right tone. Tone can help your writing be more effective. Some forms of communication, such as memorandums, require a formal tone.

  4. Written Communication Guide: Types, Examples, and Tips

    1. Formal communication In the corporate arena, formal written communication is the backbone of professional interactions. This type of writing demands precision, clarity, and adherence to established norms. Written communication in the workplace encompasses emails, memos, reports, and official documents.

  5. 7 Ways to Improve Your Writing Skills

    7. Know some common fixes. Even if a text is grammatically correct, you may be able to make it more dynamic and interesting with some polish. Here are some common ways you can sharpen your writing: Choose strong verbs (for example, "sprinted," "dashed," or "bolted" instead of "ran"). Avoid passive voice. Vary sentence length.

  6. Essential Skills for Written Communication

    Instructional written communication gives receivers directions for a specific task. If the receiver is required to take action, it is important to make these messages detailed and easy to understand. Certain people may not know as much as others on the topic at hand, so including the basics is always necessary.

  7. Practical guide to effective written communication

    We communicate to inform or solicit input as part of the decision-making process. We communicate to build a consensus among the project team or to resolve conflict. In the end, we communicate to assign tasks and responsibilities. No matter what the reasons are for communication, it should be for a purpose.

  8. Making writing communicative

    Teachers Understanding learners Articles Making writing communicative Writing, like all other aspects of language, is communicative. Think about what we write in real life. We write e-mails, lists, notes, covering letters, reports, curriculums, assignments, essays perhaps if we study. Some of us write articles or work on blogs, forums and websites.

  9. The Importance of Written Communication Skills

    These quick fixes for effective written communication will supercharge your resume, business communications and cover letters. ... While writing resumes and cover letters is a difficult task, it ...

  10. Important Communication Skills and How to Improve Them

    1. Written communication Writing is one of the more traditional aspects of communication. We often write as part of our job, communicating via email and messenger apps like Slack, as well as in more formal documents, like project reports and white papers.

  11. Written Communication Skills: Tips and Examples

    Written Communication Skills: Tips and Examples. The purpose of written communication is to engage your reader and convey your message clearly. Most roles in the workplace will need written communication skills to some extent. This may include writing emails, taking meeting minutes or producing reports.

  12. CPA Exam Written Communication Tips: A historical view

    A note about the CPA Exam Written Communications: The CPA Exam updates were implemented at the beginning of January 2024. As part of the CPA Evolution, the BEC section and Written Communications have been eliminated. Instead of the BEC section, candidates must now pass one of three CPA Discipline sections. But still, we are going to leave this ...

  13. Written communication skills (with definition)

    Writing is one of the primary modes of business communication as it's used to offer detailed instructions, provide information and relay suggestions or ideas. These skills allow you to write lengthy or complex messages that all recipients can read and understand. You'll need written communication skills for both internal and external ...

  14. Written Communication in the Workplace

    Written communication is a type of message that makes use of the written word. Unlike oral communication that usually takes place in real-time, communication in writing gives you the opportunity to be more thoughtful about what you want to say. ... This is especially true when learning a lot of information at once or a complicated task. Hearing ...

  15. 10 Writing Activities To Teach Communication and Creativity

    1. Throwing snowballs This group writing activity, also known as a story chain, is a fun way to practice a variety of genres, including essays, descriptive writing and narratives. It can also be an introductory exercise for new teams at work or the start of the school semester. Here's how it works: The instructor provides a setting or plot.

  16. 15 Communication Exercises and Games for the Workplace

    These interpersonal and team communication games cover topics such as misinterpreting information, awareness of our assumptions and engaging others. 1. Direction Direction. This activity is a slight twist on Chinese Whispers in that it uses a complex set of instructions rather than just a sentence.

  17. 12 tips for effective communication in the workplace

    Effective communication in the workplace is all about where, how, and when you're communicating. Try these seven tips to become a stronger communicator. 1. Know where to communicate—and about what. Communication happens in many different forms—face-to-face, over email, via instant messages, and in work management platforms.

  18. How to Write an Effective Communication Plan [2023] • Asana

    1. Establish your communication methods. The first step to creating a communication plan is to decide where your team will communicate—and about what. This includes when to use which tools and when to communicate live vs. asynchronously. Live, synchronous communication is communication that happens in real time.

  19. What is a Written Communication Task?

    What is a WCT? A WCT is a simulation task that requires you to demonstrate your written communication skills. It does so by presenting you with a scenario and then requiring you to write either a memo or essay according to the needs of the given scenario. How are the CPA Written Communication Tasks graded?

  20. IELTS Writing Task 2: Communication

    Oral communication enables people to emotionally connect with their listeners. The tone of someone's voice can powerfully convey a wide range of emotions, and that is why some people are able to inspire and influence others simply through a powerful speech, or a song, or piece of poetry. Secondly, misunderstandings can also be easily ...

  21. PDF How is the Uniform CPA Examination scored?

    multiple-choice questions (MCQ) and task-based simulations (TBS). BEC has also has a portion for written communication tasks. Testing within each Examination section is administered in blocks called testlets. Testlets contain operational and pretest questions. Operational questions are scored, while pretest questions are not scored.

  22. Top 20 Written Communication Interview Questions & Answers

    2. Describe a time when your written communication resolved a conflict. When resolving conflicts, the power of written communication cannot be overstated. It allows for a clear articulation of issues and viewpoints without the emotional charge that can accompany verbal exchanges.

  23. Virtual reality, communication, written tests: AG Yost's task force

    The task force proposed a written firearms test that would be in addition to one at a firing range. The written portion would cover when are officers are allowed to use weapons and how the laws apply.