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Download and install Skype for Business on Windows
Skype for Business makes it easy to connect and collaborate with coworkers and business partners around the world:
Start instant message conversations and voice or video calls.
See when your contacts are available online.
Schedule and join meetings.
Present your screen during meetings, or give control to others.
If you're using Skype for Business on a Mac, see the Skype for Business on Mac Quick Start .
Skype for Business is typically installed with Microsoft 365. If you have Microsoft 365 but don't already have Skype for Business and need to install it, see:
Install Skype for Business on Windows
Install Skype for Business on a mobile device
Sign in to Skype for Business
Enter your work or school account.
Enter your password.
Select the Save my password check box if you'd like Skype for Business to save your password, so you don't have to enter it each time you sign in.
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Skype for Business Licensing – On Premise vs Cloud, OpEx vs CapEx, Common Area Phones, and Piecemeal Approaches
Microsoft Teams has now completely replaced Skype for Business as the communication and collaboration app for Office 365. Please see our guide on Teams licensing for the most up-to-date information about Microsoft Phone System solutions and licensing.
Last year I wrote this compilation of all the different ways Skype for Business could be licensed from the great deal of research I needed to perform constantly based on different client scenarios. This blog had a great deal of interest, and in classic Microsoft fashion, there have been a great deal of changes since it was posted, so I decided it’s time to update the content.
There are a number of ways to license Skype for Business/Teams for on-premises, hybrid , and cloud-based deployments . I’ve spent a great deal of time working with Microsoft to come up with the different options available for Skype for Business Licensing, so I’ll explain my findings and the best ways to leverage them.
Skype for Business Licensing for On-Premises Deployments
I’ll start out with a simple breakdown of all of the Client Access Licenses (CAL) for On-Premises deployments of Skype for Business (using list prices as of 2/15/2018):
- Standard CAL: enables users for Presence, IM, peer-to-peer VoIP, and HD Video
- Enterprise CAL: gives users the ability to schedule meetings for audio/video conferences with desktop and application sharing and dial-in conferencing
- Plus CAL: enables PSTN in/out, emergency calling, and other enterprise-grade phone features
- Skype for Business Client: allows users to download the local client onto PCs for leveraging the toolset. This comes with Office Pro Plus and other versions provided through Office 365 plans
Office 365 Skype for Business Licensing
Now we’ll look at the various plans available on a monthly subscription version through Office 365 . Keep in mind, not all of these plans apply to both the On-premises and Online only solutions, which we’ll get into later:
- Skype for Business Online (Plan 1): Basic standalone plan for Skype for Business Online. This plan does not include the local client download, and users would need to use the web application version to access the features. In addition, it does not allow users to create and schedule Online meetings. This provides rights to the Standard CAL for on-premises deployments, and is included within the Office 365 Business Essentials, Business Premium, and Enterprise E1 plans.
- Skype for Business Online (Plan 2): All the functionality of the Skype for Business Online Plan 1, but also gives users the ability to create and initiate Skype for Business Online and on-premises meetings. Keep in mind, this doesn’t provide PSTN conferencing online, as that would require the PSTN conferencing add-on. It does however provide the licensing needed to schedule the PSTN conferencing if the organization has a 3 rd party Dial-in Audio Conferencing solution (example: IntelePeer providing a SIP conferencing service). This subscription also does provide the local client so the users can use the full Skype for Business client.
- Microsoft Phone System (Previously Cloud PBX): provides the ability for a user to receive and transfer calls. They would be able to call any colleagues or peers also using Skype for Business, but would need an additional add-on to be able to make outbound calls using Microsoft as the PSTN calling provider. Phone System is available as an add-on SKU, or is included within the Office 365 E5 plan. In order to use the Phone System plan, the user needs an Enterprise Office 365 subscription (E1, E3, E5)
- Microsoft Calling Plan (Previously PSTN Calling): provides users the ability to make outbound calls using Microsoft as the voice provider. Calling Plan is available for purchase as unlimited domestic per user, unlimited domestic AND international per user, or consumption based if certain groups of users will be making fewer outbound callers
- Microsoft Audio Conferencing (Previously PSTN Conferencing): Provides the ability to create a Skype for Business Online meeting that contains a PSTN dial-in number for users to call into. This can be added to nearly all Office 365 subscriptions (including Business Premium or Skype for Business Online Plan 2 Standalone), but is also included with the Enterprise E5 plan
- Skype for Business Plus Add-on : This provides the same functionality as the Skype for Business Plus CAL for on-premises deployments of Lync/Skype for Business, but is provided in an OpEx approach similar to Office 365. This would be added to users with an E3 subscription in order to get the exact functionality that was provided by the Office 365 E4 plan.
There are a few other applicable add-ons, but this list is a relatively simple compilation of the most relevant features and plans available for Skype for Business Licensing. One thing that helps is to come up with different use cases that would help determine the best route to license users.
Example #1: Company has Skype for Business On Premises with Enterprise Voice and is using Exchange Online for Email.
In this case, the organization would need to have some sort of Office 365 subscription for the email functionality, but they have options for how to license Skype for Business. For a company with a preference for pure Operational Expenditures, this way would be the best route for their Skype for Business Licensing:
Office 365 E3 @ $23/user/month (which covers the Skype for Business Standard and Enterprise CALs) + the Skype for Business Plus CAL @$2/user/month. The Skype for Business Front End servers would still need to be licensed, but I’m just going to focus on end users.
If this organization preferred the Capital Expenditure model, then they would need to purchase Exchange Online Plan 2 (or another plan that leverages this subscription as the Exchange Online portion), as well as the Skype for Business Standard, Enterprise, and Plus CALs. This would be a mixture of the OpEx and CapEx models, but would still be more heavily CapEx, at least the Skype for Business side.
Example #2: Company has Skype for Business Online for Enterprise Voice and using Exchange Online for Email
In this case, the organization is relying entirely on Microsoft’s subscription-based services, which would be entirely OpEx. I will preface this with the caveat that I do NOT recommend this first approach, but if I’m breaking it down as granularly as possible, this is how it can be accomplished. With this in mind, here’s the piecemeal method of the various components needed to yield a pleasant user experience:
- Office 365 E1 – Base license that’s needed for other add-ons.
- Exchange Online (Plan 2) – Allows for email online and Plan 2 provides voicemail capabilities in Exchange Online
- Skype for Business Online Plan 2 – Provides the Skype for Business client
- Phone System Add On
- Calling Plan (Domestic, International, or Consumption)
- Audio Conferencing (if user will be scheduling conferences)
Starting from the itemized list can help determine the best way to package users. Let’s start from the high technology user approach, and license in the simplest model:
- Skype for Business Online (Plan 2)
- Exchange Online (Plan 2)
- Phone System
- Audio Conferencing
- Domestic Unlimited @ $12/user/month
- Domestic & International Unlimited @ $24/user/month
- Consumption – Calculated based on country of origin, country of termination, etc.
If the organization only wants to call domestically, this puts the OpEx cost at $50/user/month. Keep in mind, that the Office 365 E5 subscription comes with a great deal of additional value on top of Exchange Online and Skype for Business Online. There’s a plethora of security and collaboration benefits that should be looked at before dismissing this as a viable option (Power BI, Advanced Threat Analytics, etc.).
For the same situation, c ertain organizations simply want their users to have the ability to send/receive emails, send/receive calls, and have local downloads of Office. These organizations may not need their users creating conference calls, and may not see value in the additional security components that come with E5. For these organizations, the below may be a better approach:
- Phone System Add-on @ $8/user/month
Keeping consistent with going Domestic only for calling, this puts the organization at $43/user/month. This saves a bit on the E5 route, but for organizations that keep their email security and business intelligence needs outside of Microsoft, this may be the best route.
Non-Recommended (Though Possible) Methods of Skype for Business Licensing
I will preface that these remaining options are “technically” supported ways to license users, but I will say that we have never gone with any of these routes, as this adds massive amounts of complexity trying to understand how users are licensed and managed by the administrative team. I simply want to provide these options as they are possible, but they may not yield a desirable end user experience.
Calling and Email Functionality Plus Office Online Apps
If an organization has a user base that is very limited in its technology needs, there are a couple of options that would be a bit cheaper than the previous two routes. Again, I wouldn’t advise going this route, but in theory they are doable.
- Office 365 Enterprise E1 Plan @ $10/user/month
- Exchange Online Plan 2 @ $8/user/month (allows voicemail to be stored in Exchange Online)
This is not an ideal approach to Skype for Business licensing, as you would be paying for both Exchange Online Plan 1 and 2, and your users would still be unable to have local downloads of office (unless those have been previously purchased in something like Open Business or OEM). This option comes out to $38/user/month, and I would advise against going with this route. These users would still be able to use the online versions of the Office suite in case the organization needs them for editing/viewing documents and spreadsheets.
Cheapest Possible Licensing Combination to get Voice Solution
Getting someone at Microsoft to put this in writing was nearly impossible, but I have confirmed that it is possible to get the add-on SKU’s put onto just the Skype for Business Online Plan 2 standalone plan without the need of an Enterprise Plan. Here’s the breakdown of what that licensing looks like, should the client ONLY want Skype for Business for voice (without Audio Conferencing):
- Skype for Business Online – Plan 2 @ $5.50/user/month
- Phone System Add-on – $8/user/month
- Consumption plan option, using Communications Credits in a non-unlimited fashion
Keeping with Domestic calling, this puts the price at $25.50/user/month to have the ability to use Skype for Business Online to make and receive calls. This will provide users with the full local client of Skype for Business, as well as the ability to use a supported desk phone. One key piece that this DOES NOT include is the ability to use Voicemail, as that comes with Unified Messaging and requires Exchange Online Plan 2 in some form. If that is required (which it is in most cases), users will need that plan @$8/user/month, bringing the total to $33.50/user/month. When I look at the additional value that the E3 approach above provides for the additional $9.50/user/month, it becomes a no brainer to go with the E3 route.
Common Area Phones
For a common area phone that’s not a true Skype Room System, there are ways to provide functionality that does not require assigning a license. AudioCodes has provided information in their support forums stating “Common Area Phone (CAP) online support phones can now be defined as CAPs when using a cloud PBX. Defined per physical phone rather than per user, a CAP requires a special sign-in method called ‘CAP Provisioning’ exclusive to Cloud PBX. Before signing in, users must enable the phone as a CAP and then sign in using this special ‘CAP Provisioning’ method. CAPs in server mode are unchanged. The change applies only to Cloud PBX.”
Jeff Schertz has written a fantastic blog about how to assign the licenses and get them setup in your environment, found here .
As of March, 2018, Microsoft has finally released a dedicated SKU for Common Area Phones, coming in at $8/user/month, and is available within the Office 365 Admin portal under the “Other Plans” section. This should greatly simplify things, and allow the devices to show in the reporting and management toolsets. This license however still requires a calling plan if it needs to dial out, so if it will be used outside of simply joining Skype for Business Conference bridges, it will require a calling plan ($12/phone/month), making each phone $20/phone/month with the two licenses.
Skype for Business Voice and Microsoft 365
With the Microsoft 365 bundles available today, the complexity does not increase greatly. For the scenarios above, below are the impacts for organizations needing to leverage the full voice capabilities of Skype for Business Online:
- Microsoft 365 Business – Need to upgrade to the Enterprise options in order to provide the add-ons as of today
- Microsoft 365 Enterprise E3 – Need to purchase the Phone System, Calling Plan, and Audio Conferencing Add-ons for additional functionality
- Microsoft 365 Enterprise E5 – Need to purchase the Calling Plan for additional functionality
- Microsoft Teams
With the onset and future of Teams, a great deal of focus is around planning the transition to Teams from Skype for Business Online, which many organizations are concerned about. Currently, Teams is available for Office 365 subscriptions, with enterprise voice capabilities available as well. There is a great deal available from a feature standpoint, with a great deal more scheduled to roll out in Q2 CY2018. The licensing is planned to be consistent with Skype for Business, so the above scenarios should hold true, but I will update accordingly. To see the roadmap, as well as all resources I’ve used to build this blog, please follow the links below or feel free to comment!
If you would like to discuss the licensing options further, I would be happy to discuss what I know. Just shoot an email to [email protected] , and I’ll reach out to you directly.
Martin Feehan , Director of Client Relations, PEI
This blog was updated to reflect license price changes that Microsoft implemented on March 1, 2022.
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Upgrade from Skype for Business Online to Microsoft Teams in Microsoft 365
Still using Skype for Business Online? Get online meetings, chat, file sharing, and more with Microsoft Teams in Microsoft 365.
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It’s now easier to connect, share, and collaborate with others across devices and locations with Microsoft Teams.
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Customize your workspace
Add your favorite Microsoft apps and third-party services to keep your business moving forward.
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Instant message one-to-one or with a group
Make and receive clear, reliable calls
Enable PBX capabilities, including call control in Microsoft 365, and replace on-premises PBX with Phone System. Pair it with Direct Routing or Calling Plan to have full calling capabilities in Microsoft 365. 1
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Add more people to your Skype for Business Online Plan
If you purchased a Skype for Business Online Plan , you may want to add more people to your plan.
When you purchased a Skype for Business Online Plan , you created a Microsoft 365 user ID at the same time, even though you didn't purchase Microsoft 365.
Using your Microsoft 365 user ID, sign in to Microsoft 365 at https://portal.office.com/ .
Then follow the instructions to add users to Microsoft 365 , only in your case, you'll be adding them to your Skype for Business Online subscription and not a Microsoft 365 subscription.
Install Skype for Business on a PC
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- Applies to: Skype for Business
Skype for Business Online operated by 21Vianet in China will be retired on October 1, 2023. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade . If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams.
Skype for Business Online, excluding the service operated by 21Vianet in China, was retired on July 31, 2021.
Most Skype for Business features are available to .gov, .edu, and nonprofit organizations. See the following table for details.
Please see this blog post: Advanced Office 365 capabilities now available to U.S. Government Community Cloud customers .
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February 14, 2024
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Phone System Add On on Skype for Business Plan 2 Removed
Has MS withdrawn the ability have the Phone System addon applied to a user that only has SfB Plan 2?
This option existed a few weeks ago but now all documentation says an E3 or E5 licence is required to add the Phone System add-on.
Report abuse
Replies (5) .
- Microsoft Agent |
Hi Citizen66,
No, if you have Skype for Business Online Standalone Plan 2 or any Office 365 suites that contain Plan 2, you will have Phone System add-on. You can know more details about the feature in the article under “Skype Meeting Broadcast and Calling Plan Licensing Options”, for your reference:
https://technet.microsoft.com/en-us/library/skype-for-business-online-service-description.aspx?f=255&MSPPError=-2147217396
May I know if you encounter any issue? If it is available, could you please provide screenshots about your issue?
Thanks and if any questions, I’d like to assist.
Carlos
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May I know if you encounter any issue? If so, I'd like to assist.
Waiting for your response.
Hello Carlos
I have users with Skype for Business Online Standalone Plan 2, I have provisioned the phone system and set the skype admin centre to add phone number etc. The dial pad does not appear. I am using CCE.
Also any reference to phone system being avaiable as an add-on to Skype for Business Online Standalone Plan 2 have been removed from the product page: https://products.office.com/en-us/skype-for-business/phone-system#requirements
Also when users try to dial by number they get a message that the action is blocked by policy.
Please confirm if the user has purchased calling plan at first. When purchased by Skype for Business Online Standalone Plan 2 without Calling Plans, Phone System enables hybrid voice capability only.
You can know details via the link I provided.
About more details about calling plan, you can read the article: https://support.office.com/en-us/article/Calling-Plans-for-Office-365-f47c6a97-bc8b-42e6-b5d4-ce6b41ed1918
And could you please send the tenant information to me for further assistance? Since it is related to the personal information, you can send it to me via Private Message. You can access Private Message via: https://answers.microsoft.com/en-us/privatemessage/inbox
If you still have any question, I'd like to assist.
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Skype for Business makes it easy to connect and collaborate with coworkers and business partners around the world: Start instant message conversations and voice or video calls. See when your contacts are available online. Schedule and join meetings. Present your screen during meetings, or give control to others.
Click the Settings icon in the right corner of your screen. Select the Microsoft 365 link under My app settings. Choose Software. Click the Skype for Business link on the left-side column: Select your preferred language. Choose the version that matches your Office programs. Click Install to download Skype for Business.
1 The Skype for Business (Lync) client is supported for use with these subscription options, but it is not included. Lync 2013 Basic is available for all customers. The Lync Basic desktop client is a locally installed application that provides presence, instant messaging, and conferencing features for plans that include Skype for Business Online.
To find out what your Skype for Business Online client options are for Windows or Mac, see Install Skype for Business.. To find out what your Skype for Business options are on a mobile device, see Install Skype for Business on a mobile device.. For a detailed comparison of the Skype for Business desktop and web clients, see Skype for Business Online client comparison tables.
The latest version of Skype. Skype for Business users can connect over the Internet with hundreds of millions of Skype users right from the Skype for Business user interface. The first step is to search for your contact. In the search box on the Contacts view of the Skype for Business main window, type a name, IM address, or desk phone number ...
Skype for Business makes it easy to connect and collaborate with coworkers and business partners around the world: Start instant message conversations and voice or video calls. See when your contacts are available online. Schedule and join meetings. Present your screen during meetings, or give control to others.
Harassment is any behavior intended to disturb or upset a person or group of people. Threats include any threat of suicide, violence, or harm to another.
Skype for Business Client: allows users to download the local client onto PCs for leveraging the toolset. This comes with Office Pro Plus and other versions provided through Office 365 plans ... Skype for Business Online - Plan 2 @ $5.50/user/month; Phone System Add-on - $8/user/month; Calling Plan Add-on. Domestic Unlimited @ $12/user/month;
For most small and medium-sized businesses. Step-by-step installation instructions: If you have a small or medium-sized business, we recommend that you simply ask your users to install the Skype for Business app on their PC. Point them to these instructions: Install Skype for Business.If they are using Macs, point them to Set up Lync for Mac 2011 for Office 365.
Meet with anyone, anywhere. Host meetings (1:1, team, and live events for up to 10,000 people) with consistent experiences across platforms. Get scheduling assistance, note taking, desktop sharing, file uploading, chat, and more.
Here is a table that list the features and differences between Plan 1: Best regards, Andre Da Costa Independent Advisor for Directly Report abuse
By default, with Skype for Business Plan 2 we should be able to download the Skype for Business 20015 and Skype for Business 2016 Client both. For being able to download the Skype for Business 2016 Client we should allow downloading the 2016 Application from the Settings.
2. A Cloud PBX license. 3. Choose one of the Calling Plan Price (Domestic or International). For more information about the price of the above three licenses, please refer to this article. In addition, refer to the "how to buy a PSTN plan" in this article to know more information about purchase: PSTN Calling plans for Skype for Business
If you have Microsoft 365 Apps for enterprise, or Skype for Business Online Standalone Plan 2 we recommend upgrading your plan to an Enterprise E5 plan to get cloud voice features. If you upgrade to an Enterprise E1 or E3 plan, you'll see the option to buy the Phone System add-on. 2. Phone System add-on 3. Calling Plans: buy a Calling Plan.
Sign out on your PC. Click the arrow next to the Show Menu icon . Select File. Choose Sign Out. Close and re-open: To keep Skype for Business running, close your main window by clicking the in the upper-right corner. Search "Skype for Business" on your computer to bring the program back up. Or click the app icon if you've pinned it to your task ...
If you purchased a Skype for Business Online Plan, you may want to add more people to your plan.. When you purchased a Skype for Business Online Plan, you created a Microsoft 365 user ID at the same time, even though you didn't purchase Microsoft 365.
To make and receive calls from people external to your business, you have two options: Option 1. Use the free Skype app. If you have a very small business (for example, 1-2 people), using the Skype app is the better way to go. It's less expensive to use for domestic and international calls. You can still hold conference calls, make video calls ...
To start the assignment, select Assign at the top of the page. On the Assign license page, select Users and groups to open a list of users and groups. Select a user or group, and then use the Select button at the bottom of the page to confirm your selection. On the Assign license page, click Assignment options, which displays all service plans ...
Important. Skype for Business Online operated by 21Vianet in China will be retired on October 1, 2023. If you haven't upgraded your Skype for Business Online users yet, they will be automatically scheduled for an assisted upgrade.If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today.
Replied on November 9, 2017. Report abuse. Hi Citizen66, No, if you have Skype for Business Online Standalone Plan 2 or any Office 365 suites that contain Plan 2, you will have Phone System add-on. You can know more details about the feature in the article under "Skype Meeting Broadcast and Calling Plan Licensing Options", for your reference: