Become a mystery shopper
What is mystery shopping?
Mystery Shopping is a form of research for our clients to understand the truth about what's happening in their stores. We'll pay you to complete an evaluation survey following your visit. It's real money for real work.
Our internal audit program will allow you to throw away the broad brush so you only use resources fixing things that are broken.
You’ll know exactly where your compliance gaps lie so you can reduce failures that could damage your brand reputation, identify inefficiencies, or simply ensure each site is ready to trade.
- 1. Click on the link below
- 2. Enter some personal details
- 3. Check your inbox to confirm your email address
- 4. Check out the job board for jobs in your area.
Who is Service Integrity?
Service Integrity Mystery Shopping is an Australian owned mystery shopping company operating throughout Australia, New Zealand, China, Hong Kong, Japan, South Korea, Guam, Mongolia, Vanuatu & Macau
Established in 2004 and headquartered in Wollongong, Australia, we have over 50,000 registered shoppers. Our shoppers regularly evaluate a wide variety of organisations, thus providing crucial feedback for our clients to improve their sales, compliance and service delivery.
What kind of shops might I do?
Service Integrity organise evaluations for a variety of businesses such as banks, fast food establishments, restaurants, pharmacies, computer stores, clubs, phone companies, fashion stores, retail outlets, etc.
What will I get paid?
Mystery Shopping is not a fulltime job that pays a wage or salary. Shoppers are part-time Independent Contractors who get paid a set rate or reimbursement for each shop completed.
Shoppers are paid (for all approved shops completed in the previous calendar month) once a month by Direct Deposit into a nominated bank account. Approved shops are those that have been completed in the correct timeframe and where the current guidelines have been followed.
Our payments are broken into 2 categories:
This type of payment occurs when we ask you to evaluate a business and not make a purchase. i.e. Car Dealer, Real Estate Agent, Bank, Financial Institution, etc. You would be paid for assessing the company and completing the questionnaire.
Reimbursement
This type of payment occurs when you evaluate a business and make a purchase. i.e. Ladies / Men’s fashion retail stores, Restaurants, Coffee Shops, etc. As payment for conducting the shop you would keep what you purchased and Service Integrity would reimburse the amount spent (up to the specified amount) for completing a questionnaire. Please Note: The maximum reimbursement amount can be viewed prior to accepting the assignment.
How do I become a Mystery Shopper?
It’s easy! There are 3 simple steps to become a Mystery Shopper with Service Integrity:
- Click here to submit your application .
- If successful, you will be sent an email with your login ID and password.
- You are now able to login to our Shopper website. Here you can view and accept shops that are convenient and interest you.
What happens to my personal information?
We have the most up-to-date internet based security systems. Your information is not sold or given to other organisations. Please view our privacy policy if you would like further information.
What if I am unable to do a shop?
We understand that our Shoppers are busy and can’t always accept assignments. Shoppers who accept assignments that they cannot complete are asked to notify us or cancel them on the website. Shoppers are not penalised for declining or cancelling assignments.
Mystery Shopper
Client reporting website | shopper website | shopper registration.
We released our first Mystery Shopping program in 2004. Since then, we have mastered the art of program design, and use it as one of the three key elements of Behavioural Evolution.
To run a world class Mystery Shopping program you need to be sure the correct questions are being asked. We use Neuro-science to dig into your customer’s collective sub-conscious buying behaviours to find out what’s important to them.
This insight is then used to ask the right questions in the Mystery Shopping program as opposed to measuring what you think is important to your customers.
The final layer is to use the same approach with staff, so you can teach them exactly how to sell to your customer’s specific requirements. We do this in a way which acknowledges the personality of the staff member.
UNDERSTANDING WHAT YOUR CUSTOMERS ARE THINKING
The problem with surveys Many companies worry that their surveys are missing the mark. Well they are right to worry.
People don’t buy solely on robotic logic. The problem is a lot of surveys ask the same old logical questions in a vein attempt to measure emotions.
Furthermore customers may be unwilling to give accurate feedback. Even worse, the customers might not know why they act as they do. Our solution is to incorporate the latest discoveries in Neuro Science to identify patterns showing what’s really going on in your customers’ minds.
Customers are complicated. Why do they choose you?
You probably spend untold energy defining your Brand, product, convenience, look, feel and… the list goes on. Your strategy defines how you interact with the outside world, but it doesn’t answer all the questions. You can’t know what’s happening in your customers’ minds. Until now.
Neuro Shop goes deep into unlocking the reasons why your customers buy. You will feel like you are reading their minds.
Once you know why your customers buy, you can set up the service offering to specifically serve them and attract others. More importantly, we’ll help you measure the things most important to them to make sure you’re on track.
Asking the right questions
Your measurement tools should ask questions relevant to your customers.
Everyone wants to collect customer data, but data doesn’t become insight unless it’s relevant. Irrelevant data has a financial cost which is further compounded by the cost of potential missed opportunities and misguided strategy.
So how do you know which questions to ask?
One thing is certain, it’s no longer OK to ask the same generic customer satisfaction questions. We’ve moved on using Neuro Shop.
Neuro Shop will identify the exact touch points and triggers relevant to your customers based on their sub-conscious buying behaviour.
We’ll help you focus on the specific triggers which affect the relationships you have with your customers.
REGISTER AS A MYSTERY SHOPPER!
Discover what your customers are experiencing.
Reveal the truth
“Truth is like the sun. You can shut it out for a time, but it ain’t goin’ away” ~ Elvis Presley
In our experience, the truth is hidden either intentionally or unintentionally. We won’t dance around the truth or tell you what we think you want to hear.
A properly run Mystery Shopping program will cut through all the noise and filtered reporting. We’ll provide a direct and deep account of your customer experiences.
We’ll help you confirm what you already knew about your business, disprove what you thought, or discover something you didn’t know.
Actionable measurement
Unfortunately, a lot of customer service feedback is ad-hoc, immeasurable, and negative. Emotional reactions of staff and customers make the situation even more dark and confusing. We’ll give you regular feedback as numbers that can be measured and still maintain a balance with consumer insights.
Sometimes you can’t be sure if you are dealing with a one-off issue, or a systemic problem. Our programs enable clients to pinpoint exact problems and take direct corrective action.
But, feedback isn’t just about the negative. We’ll help you clearly recognise your Rockstars to encourage and reward their awesomeness.
“The best vision is insight” ~ Malcolm Forbes
Getting accurate numbers is one thing; to see what they mean is another.
In addition to finding facts and truths, we help you get behind the numbers to understand what they mean. We’re in a unique position to do so because of what we’ve learnt from running tailored programs over the last 10 years. We know what works, and what doesn’t. The insights are there, and we know where to look.
Our discovery process is tested and proven through experience, and is shared only with our clients.
With an insightful program you will see the relationship between Mystery Shopping results and sales, complaints, or even benchmark against other best practice companies.
FIND OUT WHAT CUSTOMERS EXPECT FROM YOUR STAFF
Specific learning
Mystery Shopping provides the most direct route to targeted staff training.
Rather than shoot a proverbial gun in the dark, our Mystery Shopping program will shine a light on exactly where you need to focus training.
We can either work with your training department, or your staff directly to optimise training dollars. Stop wasting money!
Teach your staff to speak
“A superior man is modest in his speech, but exceeds in his actions.” ~ Confucius You don’t want staff to ramble, and you don’t want silence.
Sure all customers are different, but, your customers are also different to your competitors’ customers. You need to make it easier for staff to talk to your customers by revealing what your particular customers want to know.
Teach your staff to work together
You can go beyond understanding your customers and also better understand your staff. We use Neuro Shop to profile your staff to help them understand themselves better, but also each other.
We’ll work with your staff so they can make sense of everyone’s crazy personalities.
“Give light, and the darkness will disappear of itself” ~ Desiderius Erasmus
Get started today
© Copyright 2021 Service Integrity | Privacy Policy
Australia: 1300 799 868
New zealand: 0800 507 558.
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- All Careers and Jobs at Undercover Customer Pty Ltd trading as Mystery Customer
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Mystery Shoppers Required - Wollongong
Undercover Customer Pty Ltd trading as Mystery Customer Wollongong, Illawarra & South Coast
Posted September 3, 2023
Want to join a switched-on team of Mystery Shoppers working for one of the top Mystery Shopping companies? Read on!
Mystery shopping provides you with the flexibility to work around your lifestyle and be your own boss!!! This is a fun and varied hobby job that will give you the opportunity to share your customer experiences.
Our clients care deeply about their customer interactions, and want to be “best in class” in their industry. As a mystery shopper, your feedback assists our clients to measure their customer service performance and implement strategies to improve the customer experience.
Your role is to document compliance against company behaviours and practices, elevating their customer experience and helping them build a consumer preferred and trusted brand. Our clients range from retail outlets to restaurants to luxury car dealerships.
Responsibilities:
- Visit various car dealerships/shops within a specific timeframe.
- Understand the “brief” or “requirements” of the visit.
- Retain the information and capture any photos needed for the shop.
- Submit your survey findings online within the deadline.
Skills needed:
- Must be enthusiastic, well presented, reliable and can work within strict reporting deadlines.
- Must have regular access to email, internet, computer/laptop or iPad/tablet and a Smart Phone.
- Excellent attention to detail and information retention skills.
- High level of communication, spelling and grammar skills.
- A full drivers licence
If you are reliable, self-motivated and want to make a difference to customer service then this is for you.
Apply Now by registering at www.mysterycustomer.com.au!
Undercover Customer Pty Ltd trading as Mystery Customer
Contact us today 1300 400 716 | [email protected]
Are you interested in becoming a Mystery Shopper?
Quite possibly the best way to make money.
If you are looking for a flexible job that fits around your other commitments, then Mystery Shopping could be for you! We have clients all across the country, from retail, to restaurants, chemists and even vet clinics! We are a real company, with real surveys and we are looking for real shoppers to join our team.
We don’t just hire anyone
And we certainly don’t mass-hire everyone who applies, so if you would like to join our team please take a moment to learn a little more about what you can expect from us and what we expect from our mystery shoppers:
You can expect us
- to be professional, honest and fair
- to provide clear and concise instructions
- to be contactable if you have a question
- to pay quickly; usually within 7 days
- to abide by the MSPA Code of Ethics
- to protect your personal information
We expect our mystery shoppers
- to be reliable
- to be great communicators
- to thoroughly read all info provided
- to be confident and enthusiastic
- to be fair to the business being surveyed
- to be discrete when conducting your survey
- to keep all results confidential
- to respect our deadlines and submit on time
- to be professional and honest
- to reply promptly if contacted
We welcome Mystery Shopper applications from around the country
Mystery shopping provides a casual and flexible income – perfect for uni students, sales reps, stay at home parents or even retirees..
We’re looking for confident, observant and reliable people to join our team of 3000+ Mystery Shoppers around Australia. If you’d like some more information on what Mystery Shopping is before you apply, feel free to browse the links below.
Learn more by reading our blog
Not sure if Mystery Shopping is for you and how it all works? Find answers here.
Visit our blog
Australian Mystery Shoppers Forum
The forum is run by the Mystery Shoppers and for Mystery Shoppers so you’ll find genuine advice and help.
AMSF is currently off-line
Apply to be a Mystery Shopper
If you’d like to be a part of this exciting industry, please complete our confidential application form.
What some of our expert Mystery Shoppers are saying…
Contact us today 1300 400 716
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JobSearch Au .com
Mystery shopper - wollongong & surrounding area.
☞ Job Search
Update day: 20-02-2024
Location: Wollongong New South Wales
Category: Health / Medical Care
Job type: Full Time
Job content
Above Benchmark is one of Australia’s leading Mystery Shopping Providers. Our business is growing considerably and we’re recruiting Mystery Shoppers from all walks of life, from all over Australia.
THE POSITION: We’re looking for Mystery Shoppers who can visit shops, cafes, fast food chains, beauty clinics, pharmacies and even vets in their local area. Mystery Shoppers pose as typical customers, to evaluate the customer service, food quality, cleanliness and overall experience. They are provided instructions and a list of questions for each job, then they simply visit the client target and act just like a regular customer while observing everything. Upon completion, they log into our Mystery Shopping software and enter the results including any required photos and receipts.
SKILLS & TECH NEEDED: • reliable internet, email and a mobile phone • a desktop computer, laptop, tablet or iPad • good observational skills and an excellent memory • the ability to think fast and improvise • fantastic communication skills; verbal and written • the ability to read and follow instructions • confidence in computers/smartphones, etc.
Mystery Shopping is an excellent way to boost your income. It’s incredibly flexible and perfect for fitting in around your other commitments. You don’t need prior experience, provided you have the skills and tech listed above.
THE PAY: We pay our Mystery Shoppers for every completed job, we don’t ask them to work for freebies or to consider a free meal as their payment. Mystery Shop payments are different for each job and are based on the time and effort needed. Typically, payments range from $20-$65 for onsite visits and $15-$30 for phone calls. Meals and purchases are in addition to the payment. If a purchase is required Mystery Shoppers are paid back with their survey payment.
At Above Benchmark we are incredibly proud to have the fastest Mystery Shopper payments in the country. Payments are processed weekly into the nominated bank account. We do not pay in vouchers, freebies or PayPal.
ABOUT US: We are an Australian business and have been providing Mystery Shopping services for over 18 years. Our reputation is excellent amongst the Mystery Shoppers, due to our open communication, fair and fast pay and clear instructions for all of our Mystery Shops.
We’re a member of the Mystery Shopper Professional Association in the Asia-Pacific region ensuring we adhere to a strict code of ethics policy. We’re honest and act with integrity to promote the industry and we don’t make false claims or mislead clients or Mystery Shoppers.
We’re absolutely passionate about helping small businesses grow, helping big businesses remain industry leaders and providing casual and flexible work opportunities for those looking to boost their income.
TO APPLY: If you’d like to be considered to join our team, please visit our website for more details and informative blogs. There you’ll find links to our social sites where you can read more about our business as well as testimonials and reviews from our Mystery Shoppers and clients.
Our confidential application form can be found here: http://www.abovebenchmark.com.au/become-a-shopper/
Deadline: 05-04-2024
Click to apply for free candidate
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The 10 Best Places for Panoramic Views of Moscow
The city on seven hills, Moscow is quite a view from above. No matter how much you walk around Russia’s capital, no Moscow experience is ever complete without a visit to one of the city’s observation decks. From Michelin-star restaurants , to 16th-century bell-towers – here are Moscow’s best places with panoramic views.
White rabbit.
Located on the 16th floor of the Smolensky Passage shopping mall, White Rabbit is a restaurant with Michelin-star winning menu and breathtaking views. Discover the latest food trends, while enjoying fantastic views of the Kremlin walls, Cathedral of Christ the Saviour, and two of the seven Stalinist skyscrapers – Hotel Ukraine and Ministry of Foreign Affairs.
White Rabbit, 3 Smolenskaya Square, Moscow, Russia, +7 495 782 62 62
https://www.instagram.com/p/BVm-W8XgdB-/?taken-by=whiterabbitmoscow
Ivan Velikiy Bell Tower
Built in 1508, the Ivan Velikiy Bell tower had been Moscow’s tallest construction up until the 17th-century. To marvel at the views from the height of 25 meters, you’ll need to climb 137 steps, which might be quite challenging. The observation deck is open from April to October. Children under 12 are not allowed there, even when accompanied by adults.
Ivan Velikiy Bell Tower, Kremlin, Moscow, Russia, +7 495 697 03 49
Time Out Bar
One of the most famous panoramic bars in Russia’s capital, Time Out occupies the 12th and 13th floors of Peking Hotel Moscow. Apart from its glorious location, the bar is known for its unconventional cocktails, featuring a very eclectic combination of cold stock and vodka.
Time Out Bar, 5 Bolshaya Sadovaya, Moscow, Russia, +7 495 229 01 80
https://www.instagram.com/p/Si_rbQEBRE/?taken-by=timeoutbar
Cathedral of Christ the Saviour
Built in 2004, Patriarchy Bridge commands the magnificent vistas of the Kremlin, Moskva river embankments, the island of Red October, the Peter the Great statue and the Cathedral of Christ the Saviour . The latter, in its turn, has four observation decks of its own, set 40 meters between the cathedral bell towers, 40 meters above the ground. Available only as part of a guided tour, they offer amazing views on Gorky park, Krymsky bridge, Poklonnaya tower and Kotelnicheskaya embankment building.
Cathedral of Christ the Saviour, 15 Volkhonka Street, Moscow, Russia
https://www.instagram.com/p/Bc-WHCll8fL/?taken-at=639573152
The highest altitude restaurant in Europe, Sixty is the pinnacle of Moscow’s panoramic places. Located on the 62th floor of the Federation Tower of the Moscow International Business Center, this place seems to have it all: head-spinning views, great food and vibrant atmosphere.
Federation Tower, 12 Presnenskaya emb., Moscow, Russia, +7 495 653 83 69
https://www.instagram.com/p/BYxlO2jF648/?taken-by=sixtymoscow
Imperia Tower
Another panoramic place of the Moscow city, this observation deck draws crowds looking for futuristic views. Here you can take a closer look at the skyscrapers of the Moscow International Business Center and enjoy the views of the Moscow State University, Ostankino Tower, Moscow’s White House and Cathedral of Christ the Saviour.
Imperia Tower, Presnenskaya emb., Moscow, Russia, +7 495 236 72 90
Vorobyovy Gory
Opened in 1953, Moscow’s most famous observation deck is on every first-time visitor’s must-see list. Here you can spot almost every important landmark in the city: from all the seven Stalinist skyscrapers, to Ostankino tower, and Peter the Great statue – now you can take a closer look at each of them using free binoculars.
Observation Deck, Vorobyovy Gory, Moscow, Russia
Ostankino Tower
Completed in 1967, Ostankino Television Tower was the world’s highest building at the time of construction. The 540-meter-tall tower features two observation decks: the open-air one, which is open from May to October and the one with glass walls, which you can visit all year round.
Ostankino Tower, 15 Akademika Koroleva Street, Moscow, Russia
KEEN TO EXPLORE THE WORLD?
Connect with like-minded people on our premium trips curated by local insiders and with care for the world
Since you are here, we would like to share our vision for the future of travel - and the direction Culture Trip is moving in.
Culture Trip launched in 2011 with a simple yet passionate mission: to inspire people to go beyond their boundaries and experience what makes a place, its people and its culture special and meaningful — and this is still in our DNA today. We are proud that, for more than a decade, millions like you have trusted our award-winning recommendations by people who deeply understand what makes certain places and communities so special.
Increasingly we believe the world needs more meaningful, real-life connections between curious travellers keen to explore the world in a more responsible way. That is why we have intensively curated a collection of premium small-group trips as an invitation to meet and connect with new, like-minded people for once-in-a-lifetime experiences in three categories: Culture Trips, Rail Trips and Private Trips. Our Trips are suitable for both solo travelers, couples and friends who want to explore the world together.
Culture Trips are deeply immersive 5 to 16 days itineraries, that combine authentic local experiences, exciting activities and 4-5* accommodation to look forward to at the end of each day. Our Rail Trips are our most planet-friendly itineraries that invite you to take the scenic route, relax whilst getting under the skin of a destination. Our Private Trips are fully tailored itineraries, curated by our Travel Experts specifically for you, your friends or your family.
We know that many of you worry about the environmental impact of travel and are looking for ways of expanding horizons in ways that do minimal harm - and may even bring benefits. We are committed to go as far as possible in curating our trips with care for the planet. That is why all of our trips are flightless in destination, fully carbon offset - and we have ambitious plans to be net zero in the very near future.
A Guide to Cautionary Russian Proverbs and What They Mean
The Soviet Union’s Best Heart-Throbs and Pinups
Guides & Tips
A 48 hour guide to astrakhan, russia.
Zhenotdel: The Soviet Union's Feminist Movement
Unusual Facts About the Soviet Union
A Soviet Pilot Went Missing in Afghanistan and Was Found 30 Years Later
Food & Drink
The best halal restaurants in kazan.
Russian Last Names and Their Meanings
The Mystery Behind Russia's Buddhist "Miracle"
Incredible Photos From the Longest Bike Race in the World
See & Do
Russia's most remote holiday destinations.
Restaurants
The best halal restaurants in kaliningrad, winter sale offers on our trips, incredible savings.
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Mystery shopper jobs Jobs in All Australia
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Experienced sales merchandiser.
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Supermarket Merchandiser
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For spectacular 360-degree panoramic views of Moscow, stop at the City Space bar. Located on the 34th-floor of the Swissotel Krasnye Holmy, City Space is one of Moscow's most romantic places where food is great and panoramas are stunning. Swissotel Krasnye Holmy, 52 Kosmodamianskaya emb., bld.6, Moscow, Russia, +7 495 221 53 57.
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