when do assignment rules run servicenow

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Handling Assignment Rules in ServiceNow

In ServiceNow, if one is looking for automatic assignments then he can rely on the instance’s ability to assign the tasks automatically to different users and groups depending on the specified conditions. In order to achieve this, ServiceNow has the following modules:

Assignment Lookup Rules
Assignment Rules

Assignment Lookup Rules:

This module appears under the ‘System Policy application’ menu. This table is basically generated out of the box as its definition is provided in the ‘Data Lookup Definition’ table in the instance, specifically for field assignments in the incident table. Assignment lookup rules mainly provide the functionality of changing any field value and not just the assignment fields.

Assignment Rules:

This module appears under the ‘System Policy application’ menu. It helps to automatically assign the tasks to a particular user or a particular group using the assigned_to and assignment_group fields respectively, depending on the specified set of conditions. One can define these assignment rules readily for their desired table.

Following are the steps for defining the assignment rule:

Navigate to System Policy -> Assignment -> New

From the above figure, one can see that the dot-walking can also be done in the condition builder field. Just select the ‘Show Related Fields’ option in the condition and then select the appropriate attribute.
Further, in the ‘Assign To’ tab, select the appropriate user and group to whom the task is to be assigned.

If two assignment rules conflict, then the assignment rule with the lowest execution order runs first. The lower the execution order, the higher is the precedence.

Distinguishing Factors between the Data Lookup Rules and Assignment Rules:

Precedence among the assignment rule and business rule:.

In certain circumstances, the business rules gain precedence over the assignment rules.

The business rules and assignments rules run in the following order:

All the ‘before record insert’ business rules having order less than 1000.
First and foremost, assignment rule with lowest execution order and matching condition.
All the ‘before record insert’ business rules having order more than 1000.
All the ‘after record insert’ business rules.

We are pretty sure that this blog must have given an overview of dealing with Assignment Rules in ServiceNow.

Any comments\suggestions are most welcome. We have posted further blogs as well on other topics and will frequently come back with something innovative.

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Vancouver Security Management

Configuration compliance assignment rules overview, table of contents.

Understanding Security Operations
Get entitlement for a Security Operations product or application
Activate a ServiceNow Store application
Install a Security Operations integration
Update an application previously downloaded from the ServiceNow Store
Upgrade your instance to the next family release
Domain separation and Security Incident Response
Download and install the Security Analyst Workspace
Components installed with Security Incident Response
Other additional Security Incident Response setup tasks
Setup Assistant reference
Set up primary and secondary filters for Security Analyst Workspace
Security Analyst Workspace properties
Landing page filter configuration
Enable UI Actions
Form UI actions
Related List UI Actions
Form configuration system properties
Enable playbooks for analyst selection
Troubleshooting Security Incident Response
CISO dashboard
Security Incident Management Premium dashboard
Security Incident Management dashboard
Security Incident Explorer dashboard
Security Operations Efficiency dashboard
SIR Workspace plugins and roles
SIR workspace features
SIR Workspace interface overview
View upcoming tasks
Working with quick links
Personalize a list
Assign Security Incidents
Assign Response Tasks
Report Phish Email
Add or modify quick filters
Export Security Incidents or Response Tasks
Set up view of SIR Records
Creating View for associated info tables
Adding an entry point list
Mapping View of the Associate Info to the entry point list
Configure each associated list from the view to handle run time data rendering
SIR Workspace Related Records
Security Incident Overview section
Security Incident Details section
Explore Investigation Canvas
Unified experience capabilities and modal screens
Select implementations
Example 2: Common Inputs: Sighting Search
Example 3: Add specific runtime details inputs to an implementation: Run Additional Actions
Create a Response Task
Security Incident Response Other Records
Security Incident Response Post Incident Review
Security Incident Playbook
Prerequisites for the Playbooks
Rebuilding existing playbooks on PAD
Create an Activity Action
Submit to CSF X Sandbox
Sample Playbooks for SIR Workspace
Propose as Major Security Incident
Promote to Major Security Incident
Link to Major Security Incident
Working with Form UI actions
Security Incident Closure workflow
View Security Analyst Overview dashboard
View Security Incident Explorer dashboard
View Security Incident Management dashboard
View Security Operations Efficiency dashboard
View Security Incident Response Premium KPIs dashboard
View Context Sensitive Analytics - SI dashboard
View CISO dashboard
View CISO Reporting Overview dashboard
View Security Incident Manager Overview dashboard
Create a security incident from the Security Incident list
Create a security incident from the Security Incident Catalog
Create a security incident from an Event Management alert
Data imported into security alerts
Create security incidents from User Reported Phishing emails
Create a change, incident, or problem from a security incident
Create a Customer Service case from a security incident
Add a security incident to a security case
Create response tasks
Predictive Intelligence for User Reported Phishing
Required components and plugins
Final verdict generation for User Reported Phishing
Troubleshooting Predictive Intelligence for User Reported Phishing
Configure Predictive Intelligence for User Reported Phishing
Assigning security analysts
Create an inbound request
Show IoC information for a security incident
Create a security incident observable
Manage file observables
Edit a security incident observable list
Add multiple security incident observables
Automatic security incident observable log data enrichment
Publish observables to a third-party watchlist
Submit an IoC Lookup request from a security incident
Submit an IoC Lookup request from the Security Incident Catalog
Submit a vulnerability scan request from a security incident
Submit a vulnerability scan request from the Security Incident Response catalog
Perform on-demand orchestration from the Security Incident form
Perform on-demand orchestration from the Security Incident list
Register new Security Operations applications for on-demand orchestration
Add related problems, changes, and incidents to a security incident
Invoke a process dump for an enriched process in Windows
Parent and child security incident relationships
View affected items for a security incident
View related items for a security incident
View enrichment data for a security incident
View response task information for a security incident
View related events and alerts in security incidents
View security incident to customer service case mapping
View a Security Incident Response runbook
Identify all configuration items affected by a security incident
Calculate the severity of a security incident
Search for and delete phishing emails
Create a security incident knowledge article
Escalate a security incident
Assign post incident review roles
Manage Post Incident Review Report
Assessment trigger conditions examples
Create post incident review questionnaire categories
Compose post incident review questions
Create PIR assignment rules
Add closure information to a security incident
Restrict access to security incidents
Resolve security threats with the playbook
Sightings searches on user-reported phishing and malware attacks
Activate a Security Incident Response flow
Add parallel activities
Using the Manual Phishing playbook
Workspace Playbook summary
Create processes for Automated Phishing in PAD
Using the Automated Phishing playbook
Create processes for Manual Malware in PAD
Using the Manual Malware playbook
Create processes Automated Malware in PAD
Using the Automated Malware playbook
Create processes for Failed Login Manual in PAD
Using the Failed Login Manual playbook
View automated phishing response playbook flow action designer
View the automated phishing response playbook subflow designer
Run the automated malware playbook flow
Playbook for Failed Login Manual
Playbook for Child Security Incident Automation
Using the Office 365 Malicious File Detected playbook
Using the Repeat Detection playbook
Using the Spoofed Emails (using the same Display name) playbook
Using the Endpoint Detection playbook
Using the Possible Password Spray playbook
Using the T1003 - Detect Credential Dumping Tools playbook
Using the Email Domain Spoofing Detection playbook
Using the Typo Squatted Domain playbook
Security Incident Response playbook actions
Access Security Incident Response Explorer
Add map to Security Incident Response overview
Modify security incident map
Add treemaps to the Security Incident Response overview
Create or update a treemap category
Create or update a treemap indicator
Add vulnerability significance charts to an overview
Major Security Incident Management
Get started with MSIM
Checklist for Major Security Incident Management setup
Major Security Incident Management roles
Set up Microsoft SharePoint Document Library
Configure REST Connection for MS SharePoint
Configure Graph Connection for MS SharePoint
Attach a Java Key Store certificate for MS Teams
Configure the JWT signing key for MS Teams
Configure the JWT provider for MS Teams
Establish a connection using certificates
Establish a connection using client secret
Activate MS Teams chat connector for MS Teams Graph Spoke user
Get Started with File Explorer
Configure File Explorer Repository Drive
Configure Folder and File Action Settings
Create Folder Templates
File Explorer Activity Stream in Workspace
File Explorer troubleshooting
Get started with Microsoft Teams
Activate MS Teams as a chat provider
Create a chat channel template
View Chat Message Activity
MS Teams Chat Connector Troubleshooting for MSIM
Major Security Incident Management administration
Major Security Incident Management workspace
Propose as a Major Security Incident
Promote to a Major Security Incident
Using MSI List view in the MSIM workspace
View Major Security Incident trend charts
View Major Security Incident impact metrics
Update Major Security Incident details
Link additional records to Major Security Incident
Unlink records from Major Security Incident
Assign tasks to Major Security Incident
Track collaboration activity via MSIM workspace
Create and distribute MSIM Status Reports
Add branding to your Report Templates
Use Visualizations in Report Templates
Use Reports Lists in Report Templates
Use Template Scripts in your Report Templates
Preview Report Template
Create a Report Section Template
Create a Visualization Type Element
Create a Free Form Type Element
Create a List Type Element
Create a Custom Type Element
Create Report Subsection Element template
Add system properties
Configure Linked Records in Major Security Incident Management
Configure Rollup Records in Major Security Incident Management
Configure List Layout in Major Security Incident Management
Step 1. Create linked record configuration for a Security Case
Step 2. Create a view for modal window for a Security Case
Step 3. Create UI actions for the Source Table for a Security Case
Step 4. Create a view for a new Linked Record Tab for a Security Case
Step 5. Add Access Control Lists (ACLs) for Major Security Incident Management workspace users
Step 6. Create business rules for a Security Case
Step 7. Create rollup record configurations
Perform on demand atomic rollup
Set up the ArcSight ESM Query Viewer
Install and configure the ServiceNow application for the ArcSight ESM Event Ingestion integration
Create and name the profile for ArcSight ESM event ingestion integration
Select correlation events for ArcSight ESM event ingestion integration
Create mappings for ArcSight ESM event ingestion integration
Preview the security incident for the ArcSight ESM event ingestion Integration
Create a schedule for ArcSight ESM event ingestion ingestion
Additional options: Automate correlated event updates and closure based on SIR incident status
ArcSight ESM Integration Settings for event ingestion integration
Troubleshooting ArcSight ESM event ingestion integration
Copy ArcSight ESM profile for event ingestion integration
Use the script editor to format correlation event values for ArcSight ESM integration
Flow Designer usage with ArcSight ESM event ingestion integration
Get started with the Carbon Black - Incident Enrichment integration
Get started with the Carbon Black integration
Check Point Anti-bot - Email Parser integration
Create an API account for the Check Point NGTP integration
Set up the Check Point NGTP integration
Activate the Check Point NGTP integration
Create a block list for the Check Point NGTP integration
Activate a block list for the Check Point NGTP integration
Configure a block list as a Custom Intelligence Feed on the Check Point NGTP integration
Submit block list entries from a security incident for the Check Point NGTP integration
Submit block list entries directly from the Block List Entry Table
Approve block list entries for the Check Point NGTP integration
Block list entry exceptions for the Check Point NGTP integration
Edit the security tag name for the Check Point NGTP integration
Uninstall the Check Point NGTP integration
Get started with the CrowdStrike Falcon Host integration
Collect CrowdStrike Falcon Host Configurations activity
Publish to Watchlist activity
Getting started with the CrowdStrike Falcon Insight integration
Create CrowdStrike API client and generate keys
Install and configure CrowdStrike Falcon Insight
Create an approval group
Create a capability profile for the CrowdStrike Falcon Insight integration
Configure profiles and security incidents for the CrowdStrike Falcon Insight integration
How trigger conditions work with a configuration item for a profile
Verify CrowdStrike Falcon Insight profile trigger conditions
Trigger a CrowdStrike Falcon Insight profile manually from a security incident
Create and configure a profile for the sighting search
Configure and trigger additional actions in CrowdStrike Falcon Insight
Using CrowdStrike Falcon Insight integration in Analyst Workspace
Get started with the CrowdStrike Falcon X Sandbox integration
Set up Sandbox submission configurations
Manually submit files or URLs to Sandbox
Automate CrowdStrike Falcon Sandbox submissions using Flow Designer
Monitor the submission results in the sandbox
Tag security incidents with the Sandbox submission status
Review the sandbox global settings
Get started with the Elasticsearch - Incident Enrichment integration
Set up your NowPlatform instance for FireEye integration
Configuring Timestamp Settings for Triage Acquisition
FireEye Default Settings
Create a new capability profile for the FireEye Endpoint integration
Understand how trigger conditions work with a configuration item
Verify the Trigger Condition Filters
Trigger a FireEye capability profile from Related Links
Trigger a FireEye Capability profile from Configuration Item related list
FireEye Get File Capability
FireEye Additional Actions on Endpoint
Create and configure a profile for sightings search with the FireEye Integration
Invoke Sighting Search from a Security Incident
Activate the Security Operations Have I been pwned? integration
Update your X.509 certificate
Threat Lookup - Have I been pwned? workflow
HPE Security ArcSight ESM - Email Parser integration
Get started with the HPE ArcSight Logger - Incident Enrichment integration
Install and configure Hybrid Analysis
Verify expected results for Hybrid Analysis
(Optional) Manually attach an observable for Hybrid Analysis
Install and configure the ServiceNow application for the IBM QRadar offense ingestion integration
Create profiles for ingesting IBM QRadar offenses
Select IBM QRadar rules
Ingesting the sample IBM QRadar offenses
Mapping IBM QRadar offense fields to security incident response fields
Preview the security incident for the IBM QRadar integration
Define schedule for the IBM QRadar integration
Automate offense updates and closure based on SIR incident status
IBM QRadar integration configuration settings
Optional: Copy a IBM QRadar profile
Domain separation and IBM QRadar Offense Ingestion
Security Incident Response form after offense ingestion
Flow Designer and Integration Hub usage with IBM QRadar offense ingestion integration
Troubleshooting IBM QRadar offense ingestion integration
Get started with the IBM QRadar - Incident Enrichment integration
Set up the REST API for LogRhythm
Install the plugin and configure LogRhythm
Map LogRhythm alarm fields to security incident fields
Filter alarms for LogRhythm
Previewing the security incident with mapped LogRhythm alarm values
Schedule and retrieve LogRhythm alarms
Additional options for LogRhythm alarms
Use the script editor to format LogRhythm values
Copy an alarm profile for LogRhythm
Disable automated alarm closure for LogRhythm
View LogRhythm drilldown events
Verify connectivity for LogRhythm
Script execution and system log for LogRhythm
Integration architecture for McAfee ePO
Checklist for the McAfee ePO integration
Set up your Now Platform® instance for the McAfee ePO integration
Set up your McAfee ePO console to integrate with Security Incident Response (SIR)
Install the application and configure a server for the McAfee ePO integration
Edit security tags in the Now Platform for the McAfee ePO integration
Create a capability profile for the McAfee ePO integration
Defining triggering conditions with a Configuration item (CI) field for a McAfee ePO profile
Configure profiles and security incidents for system enrichment queries for the McAfee ePO integration
Trigger McAfee ePO profile manually from a security incident
Trigger additional actions in McAfee ePO integration
Using McAfee ePO integration in Analyst Workspace
Configure McAfee ESM - Email Parser integration
Get started with the McAfee ESM - Incident Enrichment integration
Get started with Microsoft Azure Sentinel integration
Register and configure the Microsoft Azure portal
Install and configure the Microsoft Azure Sentinel integration
Create a profile for Microsoft Azure Sentinel
Map the Microsoft Azure Sentinel incident fields
Defining filter and aggregation criteria
Schedule the Microsoft Azure Sentinel incident retrieval
Automate the incident updates and closures by the SIR incident status
Copy a Microsoft Azure Sentinel profile
SIR form after an incident ingestion
Review the Microsoft Azure Sentinel integration settings
Domain separation and the Microsoft Azure Sentinel integration
Comparing Microsoft Azure Sentinel and Microsoft Graph Security API integrations with SIR
Register and configure the Microsoft Defender for Endpoint in the Microsoft Azure portal
Get started with the Microsoft Defender for Endpoint integration
Microsoft Defender for Endpoint Default Settings
Map the Microsoft Defender for Endpoint indicator types
Create a capability profile for the Microsoft Defender for Endpoint integration
Trigger conditions in a configuration item
Trigger the Microsoft Defender for Endpoint capabilities from Related Links
Trigger the Microsoft Defender for Endpoint from Configuration Item related list
Configure Isolate Host capability in Microsoft Defender for Endpoint
Configure Remove Host Isolation capability in Microsoft Defender for Endpoint
Configure Run Antivirus Scan capability in Microsoft Defender for Endpoint
Configure Restrict App Execution capability in Microsoft Defender for Endpoint
Configure Remove App Restriction capability in Microsoft Defender for Endpoint
Configure Get Related Machines from Defender Capability in Microsoft Defender for Endpoint
Configure Stop and Quarantine File capability in Microsoft Defender for Endpoint
Perform a manual sighting search in Microsoft Defender for Endpoint
Perform an automatic observable enrichment in Microsoft Defender for Endpoint
Perform a manual observable enrichment in Microsoft Defender for Endpoint
Update indicators in Microsoft Defender for Endpoint
Domain separation in Microsoft Defender for Endpoint integration
Rate limit configuration in Microsoft Defender for Endpoint integration
Set up your Microsoft Azure account for the ServiceNow Microsoft Exchange Online integration
Set up Certificate-based authentication or app-only authentication
Set up your Now Platform® instance for the Microsoft Exchange Online integration
Install the Microsoft Exchange Online application for the ServiceNow Microsoft Exchange Online integration
Configure the Microsoft Exchange Online integration with your Now Platform instance
Define email search criteria and request a search on the Microsoft Exchange Online service
Request delete approval for emails on Microsoft Exchange online service
Approve delete email requests for the Microsoft Exchange Online integration
Integration architecture and external systems connection for the Microsoft Exchange Online integration
Recover deleted emails on the Microsoft Exchange Online service
Edit security tags in the Now Platform for the Microsoft Exchange Online integration
Checklist for the Microsoft Exchange Online integration
Troubleshooting Microsoft Exchange Online integration
Get started with the Microsoft Exchange On-Premises integration
Microsoft Exchange - Perform Email Search and Deletion workflow
Configure the Microsoft Azure portal
Install and configure the Servicenow application for Microsoft Graph Security API alert ingestion integration
Identify the source for the profile
Ingest sample Microsoft Graph Security API alerts
Mapping alerts to security incident response fields
Preview the security incident for the Microsoft Graph Security API integration
Define schedule for Microsoft Graph Security API integration
Automate alert updates and closure based on SIR incident status
Microsoft Graph Security API integration configuration settings
Security Incident Response form after alert ingestion
Optional: Copy a Microsoft Graph Security API profile
Domain separation and Microsoft Graph Security API alert ingestion
Flow Designer and Integration Hub usage in Microsoft Graph Security API integration
Troubleshooting Microsoft Graph Security API integration
Activate and configure Palo Alto Networks - AutoFocus integration
Get AutoFocus Session Info Enrichment workflow
Set up SSH credentials to the MID Server
Activate and configure the Palo Alto Networks Firewall Integration
Security Operations Integration Palo Alto Networks Firewall Launcher workflow
Security Operations Palo Alto Networks - Check and Block Value workflow
Get Log Data workflow
Activate Security Operations Palo Alto Networks - WildFire
Get WildFire Data Enrichment workflow
Create a certificate profile for the Palo Alto Networks Next-Generation Firewall
Set up and install Palo Alto Networks Next-Generation Firewall
Create the API account role for Palo Alto Networks Next-Generation Firewall
Supported External Dynamic Lists for Palo Alto Networks Next-Generation Firewall
Create an EDL for Palo Alto Networks Next-Generation Firewall
Configure an EDL in Palo Alto Networks Next-Generation Firewall
Activate an EDL for Palo Alto Networks Next-Generation Firewall with a change request
Submit EDL entries from a security incident record for Palo Alto Networks Next-Generation Firewall
Submit EDL entries from the blocklist for Palo Alto Networks Next-Generation Firewall
Approve EDL entries for Palo Alto Networks Next-Generation Firewall
EDL entry exceptions for Palo Alto Networks Next-Generation Firewall
(Optional) Edit the security tag name for Palo Alto Networks Next-Generation Firewall
Uninstall Palo Alto Networks Next-Generation Firewall
Install and configure PhishTank
Verify expected results for PhishTank
(Optional) Manually attach an observable for PhishTank
Install and configure Reverse Whois
(Optional) Install and configure Whois
Initiate the lookup for the
Verify expected results for Reverse Whois
(Optional) Run enrichment lookup and verify expected results for Whois
Supported observables for RISKIQ and RISKIQ WHOISIQ
Install and configure RISKIQ and WHOISIQ
RISKIQ SSL certificate lookups that return an exact match
RISKIQ SSL certificate lookups that return multiple certificates or no certificates
Verify expected results for WHOISIQ URL lookups
Create an observable for manual WHOISIQ lookups
Verify expected results for manual WHOISIQ lookups
Install and configure Shodan
Verify expected results for Shodan
(Optional) Manually attach an observable for Shodan
Install and configure the ServiceNow application for the Secureworks CTP ticket ingestion integration
Identify the source of the profile
Ingesting the sample Secureworks tickets
Mapping Secureworks ticket fields to security incident response fields
Preview the mapped values in the security incident
Define schedule for the Secureworks CTP Ticket ingestion
Automate ticket updates and closure based on SIR incident status
Optional: Copy a Secureworks CTP profile
Security Incident Response form changes after ticket ingestion
Secureworks CTP Master Ticket Closure Notice
Secureworks CTP integration configuration settings
Getting started with Security Incident Response integration with Zscaler
Configure access to Zscaler Internet Access APIs
Install and configure Security Incident Response integration with Zscaler
Add Zscaler Internet Access URL category lists
Submit observables from a security incident record to a URL category list
Approve observables to URL category lists
Submit the security incident to the Zscaler URL category list
Run a threat lookup by using the Zscaler global threat library
Submit to Zscaler Sandbox analysis
Set up email alerts for Patient 0 events
Download the ServiceNow Security Operations application
Install the ServiceNow Security Operations add-on for Splunk
Configure Application Registry on the ServiceNow instance
Manual search commands
Splunk event actions
Single-record Splunk alerts
Create a multi-record, custom field Splunk alert
Multi-record, custom field Splunk alert examples
Splunk error reporting
Set up your Now Platform® instance for the Splunk Enterprise Event Ingestion integration
Configure Splunk Enterprise Event Ingestion settings
Select scheduled alerts for the Splunk Enterprise Event Ingestion integration
Mapping alerts and events for the Splunk Enterprise Event Ingestion integration
Map alerts for the Splunk Enterprise Event Ingestion integration
Preview the security incident for the Splunk Enterprise Event Ingestion integration
Schedule and retrieve alerts for the Splunk Enterprise Event Ingestion integration
Copy Splunk Enterprise Event Ingestion profiles from one instance to another using export/import functionality
Copy an event profile for the Splunk Enterprise Event Ingestion integration
Set up your Splunk environment for manual event ingestion for the Splunk Enterprise event ingestion integration
Save searches in your Splunk Enterprise console for the Splunk Enterprise Event Ingestion integration
Use the script editor to format alert values for the Splunk Enterprise Event Ingestion integration
Checklist for the Splunk Enterprise Event Ingestion integration
Key terms used in this integration
Set up your Now Platform® instance for the Splunk Enterprise Security integration
Configure Splunk Enterprise Security settings
Authentication errors
Create and name an event profile for the Splunk Enterprise Security event ingestion integration
Copy an event profile for the Splunk Enterprise Security Event Ingestion integration
Use the script editor to format alert values for the Splunk Enterprise Security Event Ingestion integration
Copy Splunk Enterprise Security profiles from one instance to another using export/import functionality
Checklist for the Splunk Enterprise Security Notable Event Ingestion integration
Get started with the Splunk Search integration for Security Operations
Activate and configure the Security Operations Tanium integration
Configure for MID Server access
Tanium - Get File Details workflow
Tanium - Get Running Processes workflow
Setup your Now Platform instance for the Tanium integration v2 (No longer supported)
Install the application and configure the Tanium integration v2 (No longer supported)
Create a new capability profile for the Tanium integration v2 (No longer supported)
Alternate Configuration item (CI) trigger field selection for a profile for the Tanium integration v2 (No longer supported)
Configure a profile for the Tanium integration v2 (No longer supported)
Test security incidents with Tanium capabilities for the Tanium integration v2 (No longer supported)
Create and configure a profile to Isolate host for the Tanium integration v2 (No longer supported)
Submit a request to isolate host manually from a security incident for the Tanium integration v2 (No longer supported)
Approve requests for the Tanium integration v2 (No longer supported)
Create and configure a profile for a process hash sightings search with the Tanium integration v2 (No longer supported)
Enable indexing requirements in Tanium for a file hash sightings search with the Tanium integration v2 (No longer supported)
Integration architecture for the Tanium integration v2 (No longer supported)
Edit the security tag name for Tanium integration v2 (No longer supported)
Checklist for the Tanium integration v2 (No longer supported)
Install and configure Threat Crowd (No longer supported)
Verify expected results for Threat Crowd (No longer supported)
Manually attach an observable for Threat Crowd (No longer supported)
Set up checklist for the Security Incident Response Mobile app
Log in to the Security Incident Response Mobile app
View, edit, and assign open security incidents with the Security Incident Response Mobile app
View, edit, and reassign security incidents assigned to you with the Security Incident Response Mobile app
View, edit and assign unassigned security incidents with the Security Incident Response Mobile app
View, edit, and assign high priority incidents with the Security Incident Response Mobile app
View, edit, and assign security incidents with a risk score greater than 60 with the Security Incident Response Mobile app
Search for security incidents with the Security Incident Response Mobile app
View, edit, and assign open response tasks with the Security Incident Response Mobile app
View, edit, and reassign your response tasks with the Security Incident Response Mobile app
Filter records with the Security Incident Response Mobile app
Set up Security Incident Response Orchestration
Create IoC Lookup Request activity
Security Incident Response - Get Network Statistics workflow
Security Operations System Command Integration - Get Running Processes workflow
Get Configuration Item FQDN activity
Determine Shell Script by OS activity
Get Running Services - WMI Enrichment
Create Enrichment Data records activity
Execute procdump activity
Security Incident - Evaluate response task outcome workflow
Security Incident Confidential Data Exposure workflow template
Security Incident Denial of Service workflow template
Security Incident Lost Equipment workflow template
Security Incident Malicious Software workflow template
Security Incident Phishing workflow template
Security Incident Policy Violation workflow template
Security Incident Reconnaissance workflow template
Security Incident Rogue Server or Service workflow template
Security Incident Spam workflow template
Security Incident Unauthorized Access workflow template
Security Incident Web/BBS Defacement workflow template
Installation of Vulnerability Response and supported applications
Vulnerability Response personas and granular roles
Vulnerability Response assignment rules overview
Vulnerability Response remediation tasks and task rules overview
Vulnerability Response remediation target rules
Vulnerability classification groups and rules
Machine Learning solutions for Vulnerability Response
CI Lookup Rules for identifying configuration items from Vulnerability Response third-party vulnerability integrations
Updating CI class for unmatched cloud assets
CI changes for discovered items
Re-evaluating discovered items
Vulnerable item age calculation and display
Removing assignments from vulnerable items and remediation tasks
Vulnerability Response calculators and vulnerability calculator rules
Vulnerability Response vulnerable item detections from third-party integrations
Understanding the Microsoft Security Response Center Solution Integration
Understanding the Red Hat Solution Integration
Preparing the Common Vulnerability Reporting Framework (CVRF) solution integration
Patch orchestration with Vulnerability Response
Exception Management overview
Exception rules overview
False Positive overview
Watchdog for Vulnerability Response
Change management for Vulnerability Response
Software exposure assessment using Software Asset Management (SAM)
Vulnerability Crisis Management
Create domain-separated imports for an integration
Components installed with Vulnerability Response
Manage persona and granular roles for Vulnerability Response
Importing data with the NVD and CWE integrations and managing third-party libraries
Install the Solution Management for Vulnerability Response application
Install and configure the Performance Analytics for Vulnerability Response [PA] application
Create or edit Vulnerability Response assignment rules
Create a Vulnerability Response assignment rule using ML
Create a Vulnerability Response assignment rule for service support
Create or edit Vulnerability Response remediation task rules
Define fields and weights for the risk rule for Vulnerability Response Risk Calculators
Vulnerability Response Rollup Calculators
Create or edit Vulnerability Response remediation target rules
Configure installed solution integrations for Vulnerability Solution Management using Setup Assistant
Configure the MS TVM Vulnerability Integration using Setup Assistant
Configure the Qualys Vulnerability Integration using Setup Assistant
Configure the Tenable Vulnerability Integration using Setup Assistant
Import Common Vulnerability Reporting Framework data through file import
Configure Connection and Credential aliases
Configure a Common Vulnerability Reporting Framework vendor other than Cisco
Import Common Vulnerability Reporting Framework data from advisories
Import Common Vulnerability Reporting Framework (CVRF) data through CVRF URL
Troubleshooting Common Vulnerability Reporting Framework data import
Install Vulnerability Response Common
Run the Automated Test Framework (ATF) test suite for Vulnerability Response
Configure Vulnerability Assignment Recommendations for Vulnerability Response
Create and train a solution definition for Vulnerability Response
Disable the default vulnerability calculator if not used
Create, enable, or, modify Vulnerability Response auto delete rules
Add vulnerability significance charts to the Vulnerability Response homepage
Define Vulnerability Response email templates
Create or edit remediation target notifications
Assess your exposure to vulnerable software
Add an exception approver
Create configurations for an approval rule
Create approval levels for Exception Management
Exception management workflow versus flow designer
Add a false positive approver
Configure questionnaire for risk reduction
View Vulnerability Response SLAs for remediation tasks
Configure watchdog
Ignore CI classes
Filter decommissioned CIs
Auto-promote CIs
Adding proof to Rapid7 vulnerable item keys
Delete all your vulnerable item records and related data in Vulnerability Response
Filtering within Vulnerability Response
Create a Vulnerability Response severity map
Define service classifications for Vulnerability Response reporting and related lists
Audit selected fields in the vulnerable items table
Define background job configurations in Vulnerability Response
Advanced parallel processing for background jobs in Vulnerability Response
Patch orchestration with the Vulnerability Response Workspaces
Vulnerability Response Workspaces and updates to remediation tasks and remediation task rules
Configure the Vulnerability Response Workspaces
Related items list and visualizations in a watch topic (v15 to v17.1)
Related items list and visualizations in a watch topic (v18.0 and above)
Create a watch topic in the Vulnerability Manager Workspace
Edit or delete a watch topic
Deactivate or activate a watch topic
Create a recurring remediation effort in the Vulnerability Response Workspaces
Transfer records to remediation efforts in the Vulnerability Response Workspaces
Create a remediation task on-demand in the Vulnerability Manager Workspace
Life cycles of remediation efforts, remediation tasks, and records in the Vulnerability Response Workspaces
Use Remediation Effort records in the Vulnerability Manager workspace
Request exceptions for remediation tasks and records from the Vulnerability Manager Workspace
Request an extension for a deferred vulnerable item in the Vulnerability Manager workspace
Rescan records and remediation tasks in the Vulnerability Manager Workspace
View the dashboards in the Vulnerability Manager Workspace
Use the List view in the Vulnerability Manager Workspace
Create a customised list of records
Add a compensating control to the library
Approve requests in the Vulnerability Manager Workspaces
Set up email notifications in the Vulnerability Response Workspaces
View a workflow example in the Vulnerability Manager Workspace
Unified Vulnerability Response Dashboard
Use the email digest in the Vulnerability Response Workspaces
Use remediation task records in the IT Remediation Workspace
Assign a remediation task to yourself in the IT Remediation Workspace
View configuration items with vulnerabilities in the IT Remediation Workspace
Request a False Positive in the IT Remediation Workspace
Create a change request in the IT Remediation Workspace
Split a remediation task in the IT Remediation Workspace
Request an exception in the IT Remediation Workspace
Request an exception using GRC: Policy and Compliance Management in the IT Remediation Workspace
Request risk reduction in the IT Remediation Workspace
Rescan Qualys vulnerable items from the Vulnerability Response workspaces
Rescan Rapid7 vulnerable items from the Vulnerability Response workspaces
Rescan Tenable.io and Tenable.sc vulnerable items from the Vulnerability Response workspaces
View the dashboards in the IT Remediation Workspace
Use the List view in the IT Remediation Workspace
Use records in the IT Remediation Workspace
View a workflow example in the IT Remediation Workspace
Add CVEs to assess exposure
Create VIs for CVEs for exposure assessment
Activate or deactivate CVEs for exposure assessment
Export impacted CIs for exposure assessment
View vulnerable software details
Confidence score reference tables for exposure assessment
Add software for exposure assessment
Create VIs for software for exposure assessment
Activate or deactivate software for exposure assessment
Export impacted CIs for software in the Vulnerability Assessment workspace
Create a vulnerability assessment record
Modify the vulnerability assessment record
Assessment tab
Overview tab
Assign a priority and exposure level to the vulnerability assessment record
Add affected CIs to the assessment record
Create vulnerable items for the affected CI or affected software component
Link the vulnerability assessment record to major security incident in Major Security Incident Management
Verify successful completion of Vulnerability Response integration imports
Verify Vulnerability Response vulnerable item detection data on integration run (VINTRUN) records
Patch data and state rollup for patch orchestration in Vulnerability Response
View patches without solutions in Vulnerability Response
Viewing patch orchestration data on the Vulnerability Response dashboards
View a solution
Manually exclude solutions from third-party records or vice versa
Edit vulnerable items in bulk in Vulnerability Response
View ungrouped Vulnerability Response vulnerable items
Manually add a vulnerable item to a remediation task
Remove assignments from vulnerable items for you or your groups
Approve an unassign request in Vulnerability Response
Working with retired configuration items
Automatically close vulnerable items related to retired CIs
Automatically close stale detections in Vulnerability Response
View and reclassify unmatched configuration items
Reapply CI lookup rules on selected discovered items
Steps to help prevent duplicate or orphaned records after running Vulnerability Response CI lookup rules
De-duplicating existing configuration items
Reclassify unclassed hardware
Using the default Vulnerability Response dashboards
View Performance Analytics for Vulnerability Response [PA] reports in real-time
View the Performance Analytics indicators for Vulnerability Response [PA]
Configure the Scan Coverage reports
Configure the PA indicators for the CISO Dashboard
Modifying the threshold values
Add users to the Vulnerability Response group
Request an extension for a deferred vulnerable item
Identify and escalate security issues in third-party software
Identify and escalate security issues using NVD
Identify and escalate security issues using CWE
View the remediation target status of a Vulnerability Response vulnerable item
Request an extension for a deferred remediation task
Close a remediation task
Automatically resolve duplicate vulnerabilities
Apply a rule to an existing vulnerability
Deactivate or delete a classification rule
Create a change request from a remediation task
Associate a remediation task to an existing change request
Split a remediation task
State synchronization between change requests and remediation tasks
Request assignment group recommendations for a vulnerable item
Request assignment group recommendations for multiple vulnerable items
Request assignment group recommendations for a remediation task
Request an exception for a vulnerable item
Request an exception for a remediation task
Request a bulk exception
Request a bulk exception using GRC: Policy and Compliance Management
Approve an exception request in Vulnerability Response
Create an exception rule
Approve an exception rule request
Activating an exception rule
Request an extension for an exception rule
Reopen an exception rule
Update an approved exception rule
Delete an exception rule
Bulk edit for false positive
Approve a false positive
Preparing for the CISA integration
Install the ServiceNow® Vulnerability Response Integration with CISA application
Preparing for the Microsoft Threat and Vulnerability Management Vulnerability Integration
Set up Microsoft Azure for the MS TVM integration
Install and configure the Vulnerability Response Integration with the MS TVM application using Setup Assistant
Data retrieval settings for the Microsoft Threat and Vulnerability Management Integration
Data transformation for the Microsoft Threat and Vulnerability Management Vulnerability Integration
Verify the Microsoft Threat and Vulnerability Management integration import run status
Integrations and dependencies of the Vulnerability Response Patch Orchestration integration with HCL BigFix
Prepare for the Vulnerability Response Patch Orchestration integration with HCL BigFix
Install the Vulnerability Response Patch Orchestration with HCL BigFix application
Configure the Vulnerability Response patch orchestration integration with HCL BigFix
Viewing patch data for the Vulnerability Response patch orchestration integration with HCL BigFix
Schedule patches with the Vulnerability Response patch orchestration integration HCL BigFix
REST messages for the Vulnerability Response patch orchestration integration with HCL BigFix
Data transformation for the patch orchestration integration with HCL BigFix
Example workflow for the Vulnerability Response patch orchestration integration with HCL BigFix
Integrations and dependencies of the Vulnerability Response Patch Orchestration with the Microsoft SCCM application
Prepare for the Vulnerability Response patch orchestration integration with Microsoft SCCM
Install the Vulnerability Response Patch Orchestration with Microsoft SCCM application
Configure the Vulnerability Response Patch Orchestration with Microsoft SCCM integration
Viewing patch data and patch data rollup for the Vulnerability Response Patch Orchestration integration with Microsoft SCCM
Schedule patches with the Microsoft SCCM integration with Vulnerability Response
REST messages for the Vulnerability Response Patch Orchestration with Microsoft SCCM
Data transformation for the Patch Orchestration with Microsoft SCCM Integration
Example workflow for the Vulnerability Response Patch Orchestration integration with Microsoft SCCM
Preparing for the NVD integrations
Configure and run the scheduled job for updating CWE records
Install the Vulnerability Response Integration with the NIST National Vulnerability Database
Perform a manual NVD integration import
View the (National Vulnerability Database) NVD integration import run status
Add CVEs to third-party entries
View Vulnerability Response vulnerability libraries
Vulnerability Response vulnerability form fields
Preparing for the Qualys Vulnerability Integration
Activate the Qualys scanners
Components installed with the Qualys Vulnerability Integration
Update configuration items with the network partition identifier for the Qualys Vulnerability Integration
Optional Qualys modifications
Advanced Qualys configurations and modifications
Import additional metadata from Qualys
Qualys metadata values for vulnerabilities
Set additional filter parameters for Qualys imports
Resolving Qualys Vulnerability Integration issues
Qualys integration run status chart
Dynamic Search List Import
Static Search List Import
Asset Group Import
Appliance Import
Qualys REST messages
Set up for the Rapid7 data warehouse Integration
Set up for the Rapid7 InsightVM Integration
Configure the Rapid7 Vulnerability Integration
Prepend SITE to your Rapid7 InsightVM site tags
Deduplicate Rapid7 Vulnerability Integration data warehouse records
View the Rapid7 Vulnerability Integration import runs status dashboard
Initiate rescan for the Rapid7 Vulnerability Integration
Set additional filter parameters for Rapid7 InsightVM imports
Rapid7 solution management
Preparing for the Shodan Exploit Integration
Set Shodan Exploit Integration import time
Perform a manual Shodan exploit import
View the Shodan Exploit Integration import run status
Tenable.io integrations with the Vulnerability Response and Configuration Compliance applications
Tenable.sc integrations with the Vulnerability Response application
Preparing for the Tenable Vulnerability Integration
Install the Vulnerability Response Integration with Tenable application using Setup Assistant
Data retrieval settings for the Tenable Vulnerability Integration
Data transformation for the Tenable Vulnerability Integration
Set additional filter parameters for Tenable.io imports
Integration run status chart for the Tenable Vulnerability Integration
Initiate rescan for the Tenable.sc integration
Initiate rescan for the Tenable.io integration
Update configuration items with the network partition identifier for the Tenable Vulnerability Integration
Import modifications for the Tenable Vulnerability Integration
Preparing for the Jira Vulnerability Response integration
Install the Vulnerability Response Integration with Jira
Create agile issue manually using list action
Create agile issue manually using form action
Configure scheduler to create issues automatically
Configure scheduler to update issues automatically
Configure scheduler to synchronize the Jira status to ServiceNow® automatically
Single call integrations
Multiple call integrations
Attachments as retrieveData() return values
Use the data source attachment report processor strategy
About custom report processor scripts
Integration factory script fields
Manually run a vulnerability integration
Ingest vulnerabilities manually
Verify manual integration run
Configure auto-close manual detections
Verify upload status
Template for manual ingestion of vulnerabilities
Implementation checklist for the Vulnerability Response application
Detections, remediation tasks, and vulnerable item states
Remediation tasks and vulnerable item states
Remediation task state for Vulnerable Items (VIs) in multiple groups
Discovered Items form fields
Remediation task form fields
Vulnerability Response vulnerable item form fields
New record form in the Questionnaire Configurations tab
Solution form fields
Approval workflow configurations for unassign request
Vulnerability Response remediation task rule examples
Risk score calculation example for Vulnerability Response
Error handling for detections
Impact of the compensating controls on risk score and expiration date
Create Watch Topic form fields
Create change request form fields
GRC request exception form fields
Generate remediation digest fields
Set up checklist for the Vulnerability Response Mobile app
Log in to the Vulnerability Response Mobile app
View, assign, and edit remediation tasks with the Vulnerability Response Mobile app
View, reassign, and edit remediation tasks assigned to you with the Vulnerability Response Mobile app
Search for remediation tasks with the Vulnerability Response Mobile app
Filter records with the Vulnerability Response Mobile app
Scan vulnerability workflow
Scan vulnerability item workflow
Variables for Create Scan Record for Vulnerabilities activity
Deferring remediation in Application Vulnerability Response
Request an exception for an application vulnerable item
Request an exception for application vulnerabilities using GRC: Policy and Compliance Management
Request an exception for an application remediation task
Approve an exception request in Application Vulnerability Response
Define policy reason mapping
Request an extension for an exception rule in Application Vulnerability Response
Request an extension for a deferred remediation task in Application Vulnerability Response
Request an extension for a deferred application vulnerable item in Application Vulnerability Response
Add an exception approver for Application Vulnerability Response
Application Vulnerability Response remediation tasks and task rules overview
Verify that the scheduled job for updating CWE records is running
Verify that the scheduled job for updating NVD records is running
Activate Application Vulnerability Response Integrations
Configure Exception Management for Application Vulnerability Response
Create, delete, and cancel an exception rule for Application Vulnerability Response
Create, edit, and delete Application Vulnerability Response remediation task rules
Configure sprints for penetration testing
Configure assessment types for penetration testing
Preparing for the Veracode Vulnerability Integration
Install the ServiceNow® Vulnerability Response Integration with Veracode
View the Veracode Application Vulnerability Integration import run status
View Veracode scan summaries
Data transformation for the Veracode Integration
Veracode Vulnerability Integration modifications and activities
Preparing for the Fortify Vulnerability Integration
Install the ServiceNow® Vulnerability Response Integration with Fortify
Configure the Fortify Vulnerability Integration
View the Fortify Vulnerability Integration import run status
Perform a manual Fortify application vulnerability import
Import data using the Fortify Vulnerability Integration
Include Closed Fortify on Demand application vulnerable items
Create the required records for OAuth authentication for the GitHub Application Vulnerability Integration
Install the ServiceNow® GitHub Application Vulnerability Integration
View the GitHub Application Vulnerability Integration import run status
View GitHub Application Vulnerability Integration import sets
Application Vulnerability fields
Prevent duplicate or orphaned records after running Application Vulnerability Response CI lookup rules
Create or edit Application Vulnerability Response assignment rules
Define fields and weights for the risk rule
Create an application vulnerability calculator
Filtering within Application Vulnerability Management
Create or edit application remediation target rules
View the remediation target status of an application vulnerable item
Create a penetration test assessment request from existing requests (v19.0)
Replicate a penetration test request in closed state
Create penetration test findings based on assessment requests (prior to v19.0)
Create an application vulnerability entry
Application Vulnerability Management (PA) dashboard
My Application Vulnerabilities dashboard
Application Vulnerability Response user groups and roles
Components installed with Application Vulnerability Response
Application Vulnerable Item (AVI) states
Scanned application fields
Application Vulnerable Item fields
Penetration testing states
Managing state mapping for deferrals and false positives in Application Vulnerability Response
Application Vulnerability Response references
Exception rule example for Application Vulnerability Response
Application Vulnerability Response remediation task rule examples
Application Vulnerability Response product view
Exploring Container Vulnerability Response
Install Vulnerability Response and Configuration Compliance for Containers
Configure Exception Management for Container Vulnerability Response
Run the Automated Test Framework (ATF) test suite for Container Vulnerability Response
Preparing for the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute
Install the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute
Configure the Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute application
Container Vulnerability Response calculator rules
Container Vulnerability Response assignment rules
Container Vulnerability Response remediation target rules
Request an exception for a container vulnerable item
Request an exception for a container remediation task
Request an exception for container vulnerabilities using GRC: Policy and Compliance Management
Define a policy reason mapping
Approve an exception request in Container Vulnerability Response
Defer a container vulnerable item in Container Vulnerability Response
Request an extension for a deferred container vulnerable item
Create an exception rule in Container Vulnerability Response
Activating an exception rule in Container Vulnerability Response
Reopen an exception rule in Container Vulnerability Response
Update an approved exception rule in Container Vulnerability Response
Delete an exception rule in Container Vulnerability Response
Request an extension for a deferred remediation task in Container Vulnerability Response
Request an extension for an exception rule in Container Vulnerability Response
Mark as a false positive in Container Vulnerability Response
IT Operations Management and pattern discovery
Container Vulnerability Response dashboard
Components installed with Container Vulnerability Response
Container Vulnerability Response glossary
Run multiple aggregations simultaneously
Configure the number of aggregations that can run simultaneously
Create a report using an aggregation
Configuration Compliance discovery
Configuration Compliance correlation
CI changes for discovered items for Configuration Compliance
Reconcile unmatched discovered items for Configuration Compliance
Reapply CI lookup rules on selected discovered items for Configuration Compliance
The Tenable Vulnerability Integration with Configuration Compliance
Deduplicating existing configuration items for Configuration Compliance
Creating CIs for Configuration Compliance using the Identification and Reconciliation Engine
Removing assignments from Configuration Compliance test result groups
Configuration Compliance test result groups and group rules overview
Configuring calculator groups and calculators for Configuration Compliance
Configuration Compliance Exception Management overview
Configuration Compliance change management
Install Configuration Compliance
Components installed with Configuration Compliance
Create or edit Configuration Compliance assignment rules
Configuration Compliance remediation target rules
change title Configuration Compliance calculator groups
Create or edit risk rollup calculators for Configuration Compliance
Create, edit, and reapply risk calculators for Configuration Compliance
Examples for Configuration Compliance risk score calculation
Create or edit Configuration Compliance test result group rules
Specify the duration of an exception requested for a test result group
Configure Exception Management for Configuration Compliance
Add an exception approver for Configuration Compliance
Create a Configuration Compliance criticality map
Install and configure Microsoft Defender for Cloud Integration for Security Operations
Configuration Compliance imported data for Microsoft Defender for Cloud Integration
Preparing for installing the Vulnerability Response Integration with Palo Alto Prisma Cloud
Install and configure the Vulnerability Response Integration with Palo Alto Prisma Cloud application
Configure the Vulnerability Response Integration with Palo Alto Prisma Cloud application
Verify the Vulnerability Response Integration with Palo Alto Prisma Cloud import run status
Data mapping
Components installed with the Qualys Integration for Security Operations
Update configuration items with the network partition identifier for the Qualys Integration
Attachments not appearing after import
Modify transform maps
Check XML attachment property size
Data retrieval limitations
Qualys Knowledge Base Integration is failing
Manually create a Configuration Compliance test result group
Manually create a Configuration Compliance test result group from the Test Results list
Create a change request in Configuration Compliance
Associate a test result group to an existing change request
Split a test result group
Remove assignments from test result groups for you or your groups
Approve an unassign request in Configuration Compliance
Working with retired configuration items in Configuration Compliance
Automatically close test results related to retired CIs
Use Auto-Close Stale Test Results in Configuration Compliance
Close a test result group
Request an exception for a test result group in Configuration Compliance
Request an extension for a test result group
Request an extension for an exception rule in Configuration Compliance
Request an exception for test result groups using GRC: Policy and Compliance Management
Approve an exception request in Configuration Compliance
Define policy reason mappings
Configuration Compliance reporting
Activate Performance Analytics for Configuration Compliance
Viewing the Performance Analytics for Configuration Compliance dashboard
View Configuration Compliance policies
View Configuration Compliance authoritative sources
View Configuration Compliance technologies
View Configuration Compliance tests
View Configuration Compliance test results
View a test result group
State synchronization between change requests and test result groups
Domain separation and Configuration Compliance
Test Results fields
Configuration Compliance criticality maps
Configuration Compliance states
Modify Qualys PC Results start date
CI lookup rules for Microsoft Defender for Cloud Integration for Security Operations and Palo Alto Prisma Cloud
Domain separation and Threat Intelligence
Set up Threat Intelligence
Define an attack mode/method
Add an IoC to an attack mode/method
Add a related attack mode method
Add associated task to an attack mode/method
View an IoC
Add a related observable to an IoC
Add a related attack mode/method to an IoC
Identify associated indicator types
Identify indicator sources
Add associated tasks to an IoC
Define an observable
Add a related IoC to an observable
Add associated tasks to an observable
Add a related observable
Load more IoC data
Identify observable sources
Perform lookups on observables
Perform threat enrichment on observables
Define an attack pattern
Define a campaign
Define a course of action
Define identities
Define infrastructure
Define an intrusion set
Define Location
Define Malware
Define malware analysis
Define observed data
Define threat actors
Define threat groupings
Define marking definitions
Define threat notes
Define threat opinions
Define threat reports
Define indicator sightings
Define object sightings
Define tools
Define vulnerabilities
Define object-object relationships
Define object-indicator relationships
Define object-observable relationships
STIX Visualizer
Get started with MITRE-ATT&CK framework
Understand the MITRE to STIX data model
Domain separation and MITRE-ATT&CK
Set up the MITRE-ATT&CK™ framework
Manage matrices
Manage techniques
Manage mitigations
Manage groups
Manage malware
Manage tools
Manage MITRE relationships
Manage CVE and technique mapping
Extend the MITRE-ATT&CK data
Define the data source and detection tool mapping
Define the data source and data component mapping
MITRE-ATT&CK Scoring definition
Map your technique detection coverage to a technique
Technique mitigation coverage definitions
Overall technique mitigation coverage calculator
Create and map detection rules
Auto-extract technique rules for importing MITRE-ATT&CK information
Review threat group and MITRE-ATT&CK techniques mapping
Threat group to technique heatmap definition
Review the MITRE-ATT&CK system properties
Associate MITRE-ATT&CK™ information with security incidents
Associate MITRE-ATT&CK information with observables
Associate MITRE-ATT&CK information with security case
Rollup MITRE-ATT&CK information using Threat Lookup results
Rollup MITRE-ATT&CK information from detection rules
Rollup MITRE-ATT&CK information from child security incidents
Perform link analysis and threat hunting using MITRE-ATT&CK specific filters
MITRE-ATT&CK heat map and navigator
Using the MITRE-ATT&CK dashboard
Using Threat Lookup Finding Calculators
CrowdStrike Falcon Intelligence integration overview
Threat Lookup - CrowdStrike Falcon Intelligence workflow
MISP user roles and permissions
Install and configure the MISP integration for Security Operations
Review the MISP integration settings
Configure MISP sighting searches
Configure how an automatic event is created
MISP event data
Associated MISP events
MISP user information
Domain separation and MISP
Troubleshooting MISP integration
Sighting searches in MISP
Observable enrichment in MISP
Managing events in MISP
Roll up MITRE-ATT&CK information using MISP enrichment results
OPSWAT Metadefender integration overview
Threat Lookup - OPSWAT Metadefender workflow
Activate and Configure Recorded Future integration
Threat Lookup - Recorded Future workflow
Activate and configure the VirusTotal integration
Threat Lookup - VirusTotal workflow
Activate and configure the Security Operations Whois integration
Enrich Observable WhoIs workflow
Set up Threat Intelligence Orchestration
Threat Intelligence Orchestration workflows and activities
Add artifacts to a case
Create a case from IoCs or observables
Add IoCs and observables to an existing case
Create an observable from a case
Run a sightings search on observables in a case
Create a case from security incidents
Add security incidents to an existing case
Create a case from CIs
Add CIs to existing cases
Create a case from affected users
Add affected users to existing cases
View related details for a security incident artifact
View related details for a configuration item artifact
View related details for an IoC artifact
View related details for an affected user artifact
View related details for an observable artifact
Exclude security artifacts from a case
Return excluded security artifacts to a case
Annotate security artifacts
Search for security artifacts
Trusted Security Circles overview
Trusted Security Circles and Threat Intelligence sharing guidelines
Trusted Security Circles messages
Domain separation and Trusted Security Circle
Set up Trusted Security Circle
Trusted Security Circles threat data sharing
Create a security incident from shared observables
Components installed with Threat Intelligence Sharing
Create and define filter groups in Security Operations
Create duplication rules in Security Operations
Create Security Operations email properties
Create email parsers in Security Operations
Edit email records in Security Operations
View and reprocess unmatched Security Operations emails
Map tables to tables with Security Operations field mapping
Create Security Operations field value transforms
Create a Security Operations enrichment data map
Create a Security Operations user-defined escalation group
Create domain-separated property overrides
Create an operating system group
Create security tag rules
Import security tag rules
Create security annotations for CIs
Create security annotations for observables
Create security annotations for users
View security annotations reports
View components installed with Security Support Common
Search Security Operations
Types of ServiceNow integrations provided
Activate and configure third-party integrations
Create an integration
Tips for writing integrations
Replace an untrusted or expired third-party SSL certificate
Integrations Capabilities framework 2.0
REST APIs for third-party integration with Security Operations
Run Block Request
Filter Allowlisted Observables activity
Execution Tracking Begin (Mail Search) activity
Get Supported Security Capabilities activity
Capability Execution Tracking - No Impls activity
Execution Tracking - Begin activity
Capability - Determine CIs activity
Execution Tracking - Begin (CIs) activity
Get Network Statistics via netstat activity
Capability Execution Tracking - Failure activity
Get IP from CI activity
Collect Carbon Black Configurations activity
Check MID Server Status
Get Sensor ID activity
Create Session activity
Check Session Status activity
Create Command Process activity
Check Command Status and Get Process activity
Map Processes Data activity
Capability Execution Tracking - Complete activity
Close Session activity
Tanium: Build Get Processes Request activity
Tanium: Execute Request activity
Tanium: Get Question ID from Response activity
Tanium: Build Check if Done Request activity
Tanium: Determine if done from Response activity
Tanium: Build Get Result Data Request activity
Tanium: Get Result Data from Response activity
Get Running Processes via PowerShell activity
Execute Shell Script activity
Combine results activity
Run Isolate Host
Set Network Isolation Enabled activity
Update Sensor activity
Determine Observables activity
Run a Sightings Search
Sightings Search - Determine Observables activity
Get Observable Sightings Queries activity
Collect ArcSight Configurations activity
ArcSight Event Query activity
Persistent Observable Sightings activity
Elasticsearch Event QueryActivity activity
Collect McAfee Configurations activity
McAfee ESM Event Query activity
Collect QRadar Configurations activity
QRadar Event QueryActivity activity
Collect Splunk Configurations activity
Splunk Event Query activity
Share Sightings Search results
Share observables from a security incident
View Sightings Search Details
Change the order of workflow execution
Create Security Operations workflow triggers
Update security incident with lookup results workflow
Create Compliance Search Activity
Get running processes via WMI activity
Check Compliance Search Status Activity
Update Task Worknotes activity
Roll up lookup info to security incident activity
Write content to record as attachment activity
DLP Incident Response overview
Get started with DLP Incident Response
Install and configure the DLP Incident Response application
Domain separation and DLP Incident Response
DLP default configuration settings
Configure end user lookup rules
Create an assignment rule for your Data Loss Prevention Incident Response incidents
Configure incident consolidation rules to consolidate your DLP incidents
Add multiple users to access DLP incidents
Configure Approval Rules
Configure DLP UI user instructions
Create and manage email templates for your DLP incidents
Create and manage assessments for DLP incidents
Configure response option for your DLP incidents
Configure the age chart for your DLP incidents
Configure how end-user actions are delegated
Configure repeat offender identification rules
Create custom states for your DLP incidents
Create custom fields for your DLP incidents
Configure advanced settings for Data Loss Prevention Incident Response
Monitor Microsoft DLP Integration Run process
Set up field level restrictions for your DLP incidents
Set up record level restrictions for your DLP incidents
Report or respond to DLP incidents
Working with my approvals module
Data Loss Prevention Incident Response Analyst Workspace
Data Loss Prevention Incident Response Dashboard
Inbound Integration for Data Loss Prevention Incident Response
Getting started with Symantec DLP integration for Data Loss Prevention
Install and configure the Symantec DLP integration for Data Loss Prevention
Define filters to apply for the Incident creation
Schedule the Symantec DLP Incident Retrieval
Mapping Symantec DLP incident statuses with ServiceNow incident Status
Severity mapping between Symantec DLP incidents with ServiceNow incidents
Configure the Symantec DLP  integration settings
Domain Separation in the Symantec DLP integration
Getting started with Proofpoint integration for Data Loss Prevention
Configure the Webhook on the Proofpoint DLP tenant for alert notifications to ServiceNow
Map Proofpoint DLP incidents status with ServiceNow incident status
Configure Proofpoint DLP integration settings
Domain Separation in Proofpoint DLP integration
Getting started with Netskope DLP integration for Data Loss Prevention
Install and configure the Netskope DLP integration for Data Loss Prevention
Define Filters to apply for the Incident creation
Schedule the Netskope Data Loss Prevention Alerts Retrieval
Configure Netskope DLP integration settings
Notifications for users on credential expiration
Domain Separation in Netskope DLP integration
Getting started with Microsoft DLP IR integration for data loss prevention
Install and configure the Microsoft DLP integration
Configure the match content for the incident
Schedule the DLP IR Microsoft incident retrieval
Configure Microsoft DLP IR integration settings
Request release email from quarantine
Download files for DLP incidents of type Exchange Online, OneDrive, and SharePoint
Domain separation in Microsoft DLP integration
Components installed with Software Bill of Materials
Filter lists for components installed with an application
Upload Software Bill of Materials data
Viewing the Home page in the Software Bill of Materials Workspace
Viewing data about components in the Software Bill of Materials Workspace
Using a component record in the Software Bill of Materials Workspace
Viewing the upload status for Software Bill of Materials
Check a Software Bill of Materials entity for vulnerabilities
Adding creation rules for application vulnerable items in the Software Bill of Materials
Release version : Vancouver Utah Tokyo San Diego
Updated Aug 3, 2023
3 minutes to read
Configuration Compliance

Define the criteria by which test results are automatically assigned to an assignment group for remediation.

A default assignment rule, Assign to CI support group , is included in the base system assigning test results to the CI Support Group . Inactive by default.

The Assignment groups set by the Assignment Rules are used by Group Rules to assign owners to test result groups (TRGs).

Assigning test results automatically

Assignment group: This option allows you to select any of the existing Now Platform® user groups.
None: Indicates no default value for this mandatory field
Configuration Item: Approval Group
Configuration Item: Assignment Group
Configuration Item: Support Group
Script: This option allows you to define the conditions using a script. This option requires coding or advanced ServiceNow® expertise.

With the sn_vulc.remediation_owner role, you can view and update test results and test result groups that are assigned to them or to their assignment groups. To view the modules, navigate to All > Configuration Compliance > Test Results > My Open Test Results , or Configuration Compliance > Test Result Groups > My Open Groups .

The sn_vulc.remediation_owner role can be assigned directly to a user, or, it is automatically assigned when you assign a user the itil role.

Assignment rule evaluation process

When a new test result is imported, or reopened after being closed, the assignment rules are evaluated against it. The assignment rules are evaluated after CI matching, and Risk Score calculations. A test result is only automatically evaluated upon initial import and when a rule is changed, unless it is reopened after being closed. You can manually reapply rules after changes.

For each test result assignment rule, the test result is compared to the assignment filter, lowest order rule first.
Where the condition matches, the test result is assigned an assignment group. The lookup stops.
Where the conditions do not find a match among all the rules, the test result remains unassigned.

Reapplying assignment rules

Assignment rules and test result group assignment.

Usually, you would assign your test result group (TRG) to the same assignment group as the test results in it. That is what the test result group rules do, by default.

For example, if your TRG groups by configuration item class, the test result group created can be broken apart by the different assignment groups. An Oracle Database TRG can be assigned to Group 1, and an Oracle Database TRG assigned to Group 2.

When the assignment group is changed at the test result group level, all the test results in that group which have same assignment group are updated to the new assignment group. The test results are marked as manually assigned and are not eligible for further rule evaluation.

Assignment Rule Lookup

A ssignment rules allow you to specify conditions for which a particular assignment group and/or assigned to person should be assigned to work on a particular task. Assignment rules work fine, but as I’ve worked with clients I’ve come across some common scenarios that can’t be solved with the out-of-box setup. The primary issue with assignment rules is that they only run as a record is submitted and they only run if an assignment has not been made already to the ticket being saved. Along with this, most organizations I’ve worked with choose to make the ‘Assignment group’ field mandatory. Because of this, the person working the ticket always has to make some sort of assignment before saving the record (meaning that the assignment rules never get run). I learned how to work around this issue on one of my very first Service-now implementations and I almost always implement this solution as part of any Incident Management rollout. The out-of-box assignment rules are documented here . This article shows how you can apply the same customizations to your Service-now implementation that I use for my clients. This entire customization has also been packaged into an ‘Assignment Rule Lookup’ update set to save time in implementing.

This customization includes the following features:

Easy to view and manage lookup table for common assignments
Dynamic lookup/population of assignment values as you work on the Incident form

The first step in applying this customization is to create an assignment lookup table that can store all of the different combinations of values used to determine assignments. The update set includes this table for you (which can be managed from the ‘System Policy -> Assignment lookup’ module). Security setup for this table is also included, but is not documented in this article.

Once the ‘Assignment lookup’ table is created and populated, we need to create an assignment rule that can query that table and return assignments based on the information found. You can create a new assignment rule by navigating to ‘System Policy -> Assignment’. I usually set my assignment rule up with a very low order value and a condition that ensures it will always get evaluated. The assignment rule provided in the update set has the following settings…

The final step is to configure the ability to have assignments populate as fields on the form get changed. In order to accomplish this, we create an ‘onChange’ client script with the following settings…

Name: AJAX Assignment (Category) Table: Incident Type: onChange Field name: Category Script:

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Localization framework fulfillment (lp, lritm, lftask).

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28 comments.

This is a great functionality and would help a lot. However, I have a few questions which I am hoping you can help me with. I am dealing with a customer who has more than a few hundred assignment rules, so I built them a template where they can import their assignment rules rather than creating one by one. The conditions get to be imported fine, but they do not reference back to the actual values of the Category/subcategory. My questions are:

1- Is there a way to do this through script to make a look of to those condition reference fields?!

2- Does SN/you have any better suggestion in such a cases(many assignment rule) and how to deal with them easily?!

I would really appreciate any comments/feedback you may have.

Here is an example of the template:

Name Table Match conditions Group User Execution Order Conditions

Rule 01 incident All CAI 100 u_category=Communications^u_subcategory=Voice Mail^u_activity_issue=Power Failure^EQ

I hope I’m understanding everything from your comment, but my recommendation is to use the solution above. The way that it works makes it so that you really only have 1 assignment rule per table. You just make the condition on the assignment rule generic enough so that it always gets run for a particular table. One of the benefits of this solution is that you don’t have to worry about all of the different conditions…you just set those conditions up in your lookup table and the assignment rule just queries that table to get its answer…

So, for the example you provided, I would have an assignment lookup record with a category, subcategory, and activity issue defined (along with the assignment group and person to return). When my assignment rule script hits that record you’ll return the correct assignments from it…all with just a single assignment rule for the entire incident table.

Thank you for your response. Unfortunately, I didn’t see your comment until now and sorry for being late. Your solution is wonderful, however I have made several customization to the client instance which will make it difficult to use this. This customer has more that 1500 choices of category/subcat/activity/issue, and needed to filter the CI base on the combination choice of these CTIs. Therefore,we had to design a separate incident classification table where it would filter the list of available CIs base on the cat/subcat choices. Thsi means on the incident table we do not point at sys_choices table and instead make a look up into this table”incident classification”. Having that said, how do you think I can use the assignment rules and building them with this complexity. Thank you for your time in advance.

I honestly don’t have any idea based on what you’ve described. With that kind of complexity, I can almost guarantee that the simplest route would be to do some sort of lookup from a single assignment rule script that would handle everything. Based on my experience, I would never go down the route of having multiple different assignment rules per table again. I’m not sure what the necessary script configuration would be for your client though.

Matthew, I’ve removed your last comment with your script. If you have custom modifications that you’ve made and you need help with some script debugging then you’ll need to ask on the Service-now forums. It’s simply not something I can support to debug custom scripts for people who make changes to this solution.

This solution allowed me to reduce 21 assignment rules to 1 for one of my tables. It was easy to install and easy to modify for a different table and field names. Thanks Mark.

That’s great to hear Jim! Thanks for commenting.

I just found (and fixed) an issue with this functionality that only happens in Internet Explorer. If you have previously set up assignment rules using the article above or the associated update set you’ll want to update any ‘AJAX Assignment’ client scripts in your instances with the new code from the ‘AJAX Assignment Client Script’ section above.

This is an “old” posting, but man I have to hand it to you, Mark. This is easily one of my favorites. Especially when a client asks for this to be extended to custom fields. You’ve designed this perfectly for easy extension. I just added a third Choice (“sub-sub-category”) as well as a True/False checkbox to Incident that are both used in the Assignment process. I was able to simply add the columns to the lookup, copy/paste some code from the Rule and I was on my way! Thanks for kicking butt on this stuff as usual.

Wow. Thanks for the props! I’m glad somebody showed this solution to me right when I got started at Service-now. It’s saved me more than once too. I’m glad to hear it’s not too difficult to work with.

HI Mark…

how we need to do the same for service catalog requests.

We have multiple locations and all the requests should go to their own contry service desk reps. How can i create a rule for service requests based up on country or location.

That would depend completely on your specific setup. Typically, requests and request items aren’t assigned to groups at all. It’s the tasks underneath those items that get assigned. If you are doing direct request assignments for some reason, you would not need a solution like I’ve described here. You would probably just need a standard assignment rule script that would get the ‘requested_for’ person’s location and then query for the group in that location. Groups don’t have locations out-of-box so that script would depend entirely on your system setup. In the end, your assignment rule script would need to set the assignment group like this…

Thank you Mark.

We have some cases where we need to assign some request directly to the groups.

Y es i just went through the catalogog assignment and went through the fulfillment groups.and sure that had helped me a lot am working on creating the fulfillment groups and make those task work with the required groups.

Thats works….and thank you very much for your reply.

Hi Mark, i am trying to apply this solution for change request module but it is not working. 1- I created u_assignment_lookup2 2- I created fields as per u_assignment_lookup within u_assignment_lookup2 table 3- I created client scrips for category, subcategory and cmdb_ci and for each script i changed incidents by change_request var url = “xmlhttp.do?sysparm_processor=AJAXAssignment&sys_target=change_request”; 4- I added a record in the u_assignment_lookup2 table tested but did not work, any clue? regards,

Based on this list it looks like you’re missing the actual assignment rule for the change request table.

i forgot it. i created a assignment rule called assignment lookup rule related to the change_request table. in this rule i change the first line only to be: var lookup = new GlideRecord(‘u_assignment_lookup2’);

regards, max

I’ve implemented assignment lookup on incident. It work great ! thanks. I’m trying to implement the same system on the catalog task table (sc_task). I’ve create the Assignment lookup rule script on the sc_task table.

My problem is that this script is not called by the “AJAX Assignment (…)” client scripts that I’ve create on the sc_task form. The only modification I do on these script is to change the name on the table from after //Construct the URL to ask the server for the assignment var url = “xmlhttp.do?sysparm_processor=AJAXAssignment&sys_target=incident”; to var url = “xmlhttp.do?sysparm_processor=AJAXAssignment&sys_target=sc_task”;

Could you give me an advise on what to do more to make assignment lookup work on sc_task table ? (I see that the “Assignment lookup rule” is not called because I put a gs.log that didn’t appear in the log after execution of the sevveral steps…)

Thanks in advance,

That’s the only modification you need to make. The rest should be identical to the incident setup. In general, you need 3 things to make this setup work though… 1) An ‘onChange’ client script on the table you want to make assignments on. You need to make sure that you’re changing the field that corresponds to the ‘onChange’ client script. 2) An assignment rule for your new table. This assignment rule should be identical to the one used for incident. 3) An assignment lookup record that tells the assignment rule which category, subcategory, and CI should trigger the assignment.

You have to remember with all of these that the incident setup only cares about category, subcategory, and CI. If you are using different fields on sc_task, then it isn’t going to work without some modifications in all 3 places. You can troubleshoot your client script by adding alert messages at various points. You can troubleshoot the assignment rule by adding ‘gs.addInfoMessage’ lines at various points.

Thanks a lot Mark it works fine !

Iâ€™ve implemented assignment lookup on incident. It work great ! thanks.

Hi Mark, It works now. I missed a little thing. Much appreciate it Max

Hi Mark, I know it’s an old post, but it’s really great! It works fine! But I wanted to populate another field, which is also a reference to the group (“information group”) so I added this field to the assignment lookup form, and this line “current.information_group = lookup.u_information_group;” to the assignment lookup rule. And finally I added this code to the Ajax assignment client script //Get the information_group ID and its display value and put then on the form var inf_group = item.getAttribute(“group”); var inf_group_label = item.getAttribute(“group_label”); if (inf_group_label != null && inf_group != null) g_form.setValue(‘information_group’, inf_group, inf_group_label); else g_form.setValue(‘information_group’, null);

But it doesn’t work, and I don’t understand why…

Hope you can help me! Thank you

Assignment rules only return a single user and group. If you want to populate any other piece of information then you’ll need to set it with a separate client script or template.

Thanks for your response, I will search for another solution

Good news is that (according to thwiki) the Berlin release will address the following: â– Define when to run an assignment rule: â– On form change (Allows assignment rules to apply to unsaved changes on a form) â– On record insert â– On record update â– Option to replace existing values (including default values)

The last item is good news …isn’t it?

This is all good news. All of these items are things that I helped to design before I left ServiceNow. It will be great to have this built in once Berlin ships.

I’m a big fan of this bit of code, I’ve used it lots of times.

I’m not a fan of using the data_lookup functionality available from Berlin onwards for this type of rule because the OOB Assignment Rules can be driven by much more criteria whilst being very simple to configure.

Can you tell me if there is a way to call the Assignment Rules from the server side? I’d like to use the same rules for setting the assignment whether the form is displayed or a record is being inserted by a Business Rule

They should work the same way, the only trick is that they won’t run unless the assignment fields are empty. I don’t know of a way to force them to run otherwise but you might be able to set up a business rule to perform a lookup against your custom table and do the same thing.

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Setting the Assignment group with Assignment Rules

Assignment Rules are a simpler alternative to Data Lookup. While Data Lookup is very powerful, allowing you to set any field, it does involve a quite a bit of configuration, including creating a new table.

In contrast, an Assignment Rule uses the simpler condition builder to specify when it should run. If it matches, then it'll either populate the Assigned to and Assignment group fields with a hardcoded value, or you can use a script. We have got the group we want to use in a property, so this option is perfect. Follow these steps:

Name : Assign to External Team
Table : Maintenance [x_hotel_maintenance] ...

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Working Code

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Round Robin Assignment Rule ServiceNow

Please use below steps to implement Round Robin Assignment Rule

1. Add two custom fields to sys_user

u_last_assigned_task (reference to Task)
u_last_assigned_task_date (datetime)

When you add these fields, be sure to set the no_audit attribute to true .

2. Create an After Insert/Update Business Rule on the Task table. This rule will update sys_user to track the last time a task was assigned to a user. Because this is an "after" Business Rule, it will run after the assignment rules engine and any "before" rules. Use these conditions

Assigned to changes
Assigned to is not empty

The code is

3. Add a custom field field to sys_user_group

u_round_robin_group (reference to sys_user_group)

If u_round_robin_group is empty, then this group is not participating in round-robin. If you want the group to round-robin through all members of the group, then set Round Robin Group to itself. If you want the group to round-robin through a subset of the group members, then create a special group whose only purpose is to hold the group members who participate in the round-robin. In other words, the group "XXX Round Robin" contains the members of "XXX" who are participating in the Round Robin. In our case the Round Robin Group would exclude the manager and anyone on vacation.

4. Create a Before Insert/Update Business rule on the Task table to do the actual Round Robin assignment. Note the "orderBy" in the code below, which is the key to making Round Robin work. This rule should have an order number greater than 1000 because it should run after the assignment rules engine as described here:

This Business Rule should run on these conditions

Assignment group changes
Assignment group is not empty
Assignment group.Round Robin Group is not empty
Assigned to is empty

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Handling Assignment Rules in ServiceNow

Assignment Lookup Rules:

Assignment Rules:

Following are the steps for defining the assignment rule:

Distinguishing Factors between the Data Lookup Rules and Assignment Rules:

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Vancouver Security Management

Assigning test results automatically

Assignment rule evaluation process

Reapplying assignment rules

Assignment Rule Lookup

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