optus business landline and internet plans

Optus NBN plans compared: best option for every need

We take a closer look at what’s on offer from Optus

• Noteworthy deals
• Optus NBN plans

Optus NBN FAQ

1. Best NBN plans 2. Fastest NBN plans 3. Cheap NBN plans 4. Best internet deals

Optus is the third-largest NBN provider in Australia, right behind Telstra and TPG. It’s a good choice for your internet provider because it’s historically performed well in the Australian Competition and Consumer Commission’s (ACCC) broadband reporting , often achieving some of the highest average download speeds among the telcos monitored.

While its performance and reliability are great across the board, our Optus NBN review argued that its NBN 50 plans and NBN 100 plans are too expensive, as competitors such as TPG, Exetel and Superloop can offer a similar service for a cheaper monthly price.

A notable feature of Optus’ NBN plans is that most come in two variations: the 'Everyday' or 'Family Entertainer'. The 'Everyday' options are Optus’ standard plans and come with a modem with 4G backup. For AU$20 extra each month, you can choose to upgrade to a 'Family Entertainer' plan, which comes with a standard Netflix subscription, a Wi-Fi booster and McAfee security protection.

Optus’ NBN 25 plan is the only outlier, as it's the only one that comes with Optus' first-generation Ultra WiFi modem. While this does give you 4G backup, it doesn't support Wi-Fi 6, which can provide wider, stronger coverage in your home. There’s also no 'Family Entertainer' plan available on the NBN 25 tier, either.

You do get nice perks with Optus NBN plans, but they come at a steeper price than your average internet connection. Learn more about each speed using the links below:

Jump to : • <a href="#optus-nbn-50-plan" data-link-merchant="#optus-nbn-50-plan""> Optus NBN 50 plan – AU$75p/m (first 6m, then AU$85p/m) • <a href="#optus-nbn-25-plan" data-link-merchant="#optus-nbn-25-plan"" data-link-merchant="#optus-nbn-50-plan""> Optus NBN 25 plan – AU$70p/m (no discount) • <a href="#optus-nbn-100-plan" data-link-merchant="#optus-nbn-100-plan"" data-link-merchant="#optus-nbn-25-plan"" data-link-merchant="#optus-nbn-50-plan""> Optus NBN 100 plan – AU$75p/m (first 6m, then AU$99p/m ongoing) • <a href="#optus-nbn-250-plan" data-link-merchant="#optus-nbn-250-plan"" data-link-merchant="#optus-nbn-100-plan"" data-link-merchant="#optus-nbn-25-plan"" data-link-merchant="#optus-nbn-50-plan""> Optus NBN 250 plan – AU$85p/m (first 6m, then AU$119p/m ongoing) • <a href="#optus-nbn-1000-plan" data-link-merchant="#optus-nbn-1000-plan"" data-link-merchant="#optus-nbn-250-plan"" data-link-merchant="#optus-nbn-100-plan"" data-link-merchant="#optus-nbn-25-plan"" data-link-merchant="#optus-nbn-50-plan""> Optus NBN 1000 plan – AU$109p/m (first 6m, then AU$149p/m ongoing)

Noteworthy Optus NBN deals

We often see regular price fluctuations across Optus' NBN plans, as the telco may choose to hold a sale at random times throughout the year. However, at the time of writing in Februrary 2024, Optus’ high-speed NBN plans are currently available with some decent monthly discounts.

Here’s what’s available when you sign up to an Optus NBN plan:

• NBN 250 : save AU$34p/m for first 6 months (then AU$119p/m ongoing)
• NBN 1000 : save AU$40p/m for first 6 months (then AU$149p/m ongoing)

Best Optus NBN plans

Optus nbn 50 plan.

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The best option for most people

<a href="https://optus.sjv.io/c/338476/1378182/16505?subId1=hawk-custom-tracking&sharedId=hawk&u=https%3A%2F%2Fwww.optus.com.au%2Fbroadband-nbn%2Fhome-broadband%2Fplans%2Fshop" data-link-merchant="optus.com.au"" target="_blank"> Optus | NBN 100 | Unlimited data | No lock-in contract | AU$75p/m (for 6 months, then AU$99 ongoing)

We've chosen Optus' NBN 100 plan as being the best option for most people. Not only does it advertise the maximum download speeds during the busy hours of 7pm to 11pm (and an upload speed that's 1Mbps faster than the Telstra equivalent) but its introductory cost is currently the same as the slower 50Mbps plan. 

This is likely due to the rise in wholesale cost of the slower speed tiers, which, while likely annoying for some customers, it does make a faster 100Mbps more enticing. 

As mentioned earlier, you can get Optus' 100Mbps plan either as an 'Everyday' or as a 'Family Entertainer' plan. For an extra AU$20p/m (both on top of the introductory cost and regular cost) you can get a standard Netflix subscription, a Wi-Fi booster and extras to keep all your devices secure online, included. Stick with Optus over 36 months and you won’t have to pay for the modem either (AU$306). Do note that we've seen the cost of the included Optus modem increase from AU$252 to AU$306, without any obvious changes. 

Total minimum cost (Everyday): AU$381 (includes modem) | Total cost for first year: AU$1,044

Total minimum cost (Family Entertainer): AU$617 (includes modem) | Total cost for first year: AU$1,284

• See more: <a href="https://www.techradar.com/best/best-nbn-100-plans" data-link-merchant="techradar.com"" data-link-merchant="optus.com.au""> Best NBN 100 plans

Optus NBN 25 plan

The cheapest NBN plan from Optus, but one we can’t recommend

<a href="https://optus.sjv.io/c/338476/1378182/16505?subId1=hawk-custom-tracking&sharedId=hawk&u=https%3A%2F%2Fwww.optus.com.au%2Fbroadband-nbn%2Fhome-broadband%2Fplans%2Fshop%23byomodem" data-link-merchant="optus.com.au""> Optus | NBN 25 | Unlimited data | No lock-in contract | AU$70p/m

Optus hasn't always offered an NBN 25 plan, but launched one in 2023. At the time it was only available to those who had their own modem, but now Optus is providing its first-generation Ultra WiFi Modem as part of the package. This modem include 4G backup should anything happen to your main connection. Unlike Optus’ other NBN plans, it’s only available as an 'Everyday' plan – no entertainment extras included here. Ultimately, we can’t give this plan a strong recommendation, as cheaper options are out there with similar speed, such as <a href="https://www.flipconnect.com.au/cheap-nbn-plans?utm_source=techradar&utm_medium=cpa&utm_campaign=nbn23&utm_term=value_25?subtag=hawk-custom-tracking" data-link-merchant="flipconnect.com.au"" data-link-merchant="optus.com.au"" target="_blank" rel="sponsored">Flip’s NBN 25 plan. 

Total minimum cost: AU$70 | Total cost for first year: AU$840

• See more: <a href="https://www.techradar.com/best/best-nbn-25-plans" data-link-merchant="techradar.com"" data-link-merchant="flipconnect.com.au"" data-link-merchant="optus.com.au""> Best NBN 25 plans

A popular choice, with one huge caveat

<a href="https://optus.sjv.io/c/338476/1378182/16505?subId1=hawk-custom-tracking&sharedId=hawk&u=https%3A%2F%2Fwww.optus.com.au%2Fbroadband-nbn%2Fhome-broadband%2Fplans%2Fshop" data-link-merchant="optus.com.au""> Optus | NBN 50 | Unlimited data | No lock-in contract | AU$75p/m (for 6 months, then AU$85p/m)

The 50Mbps NBN 50 tier is popular in Australia, as it offered a good balance between enough speed for 4K streaming and other online tasks, and value. Now that prices have changed across the board, that's now not so much the case. 

Optus' NBN 50 plan is currently subject to a good saving, with the AU$75 intro cost being an attractive one, and its regular AU$85 p/m, is only AU$5 more than the average, which considering it's one of the major telcos in Australia, we don't think is too bad. Of course, right now you can also get Optus' 100Mbps plan for the same six month introductory cost, so ultimately that one would be our pick. 

All in all, this will still be a good plan to sign up for, you just need to be aware of the modem cost if you decided you wanted to leave the service within 36 months of joining. Unlike most other telcos that simply ask for you to return the modem to them, Optus will instead charge you AU$8.50 for each unused month within the first 36 months. We're not sure why this is, but it's something that's stipulated in its terms and conditions. 

If you know you won't leave, this won't be an issue, but it's something to certainly be aware of so as to avoid any nasty bill shocks.

If you fancy the Family Entertainer version of this plan, then you'll need to pay AU$85p/m for the first 6 months, then AU$105 – AU$3 more than if you were to get the Everyday plan and add on your own Netflix subscription.

Total minimum cost (Everyday): AU$381 (includes modem) | First year cost: AU$960  | Yearly cost after discount: AU$1,020

Total minimum cost (Family Entertainer): AU$617 (includes modem) | Total cost for first year: AU$1,140 | Yearly cost after discount: AU$1,260

• See more: <a href="https://www.techradar.com/best/best-nbn-50-plans" data-link-merchant="techradar.com"" data-link-merchant="optus.com.au""> Best NBN 50 plans

Optus NBN 250 plan

Lightning-quick broadband for a high-demand household

<a href="https://optus.sjv.io/c/338476/1378182/16505?subId1=hawk-custom-tracking&sharedId=hawk&u=https%3A%2F%2Fwww.optus.com.au%2Fbroadband-nbn%2Fhome-broadband%2Fplans%2Fshop" data-link-merchant="optus.com.au""> Optus | NBN 250 | Unlimited data | No lock-in contract | AU$85p/m (first 6 months, then AU$119p/m)

Optus has cut the cost of its NBN 250 plan by a huge AU$34 a month for your first six months, so you’ll save AU$204 over your first half-year. You can feel confident going with Optus – the plan comes with typical download speeds of 240Mbps, which is above average for the tier. You can choose between the 'Everyday' and 'Family Entertainer' options to tweak the plan to your needs, with the latter available for an extra AU$20 a month. While the plan comes with no lock-in contract, you will need to pay out the cost of your modem if you leave before a 36-month term. Only available to fibre-to-the-premise (FTTP) and select hybrid fibre coaxial (HFC) households.

Total minimum cost (Everyday): AU$391 (includes modem) | Total cost for first year: AU$1,224 | Yearly cost after discount: AU$1,428

Total minimum cost (Family Entertainer): AU$627 (includes modem) | Total cost for first year: AU$1,464 | Yearly cost after discount: AU$1,668

• See more: <a href="https://www.techradar.com/au/best/best-nbn-250-plans" data-link-merchant="techradar.com"" data-link-merchant="optus.com.au""> Best NBN 250 plans

Optus NBN 1000 plan

The fastest internet there is, if it’s available in your area

<a href="https://optus.sjv.io/c/338476/1378182/16505?subId1=hawk-custom-tracking&sharedId=hawk&u=https%3A%2F%2Fwww.optus.com.au%2Fbroadband-nbn%2Fhome-broadband%2Fplans%2Fshop" data-link-merchant="optus.com.au""> Optus | NBN 1000 | Unlimited data | No lock-in contract | AU$109p/m (first 6 months, then AU$149p/m)

Optus’ NBN 1000 plan comes at a premium, but luckily you can get an incredible discount of AU$40p/m for your first six months on the service. 

You’ll initially pay AU$109 a month for your first six months on this plan, before it bumps up to the standard pricing of AU$149. Typical evening speeds now clock in at 600Mbps, which is a nice gain from its previous figure of 400Mbps. 

The 'Everyday' and 'Family Entertainer' options let you tweak the plan to suit your needs, with the latter giving you a standard Netflix subscription, a Wi-Fi booster and McAfee security for an extra AU$20 a month. Whichever you choose, keep in mind you’ll need to pay out the cost of your modem if you leave before a 36-month term. Available to FTTP and HFC connections.

Total minimum cost (Everyday): AU$415 (includes modem) | Total cost for first year: AU$1,548 | Yearly cost after discount: AU$1,788

Total minimum cost (Family Entertainer): AU$651 (includes modem) | Total cost for first year: AU$1,788 | Yearly cost after discount: AU$2,028

• See more: <a href="https://www.techradar.com/au/best/best-nbn-1000-plans" data-link-merchant="techradar.com"" data-link-merchant="optus.com.au""> Best NBN 1000 plans

What is the cheapest Optus NBN plan?

The cheapest NBN plan that Optus offers is a freshly launched NBN 25 plan, which will set you back AU$69 a month. Despite being the most affordable option from the telco, we can’t recommend it because Optus has stripped out all the perks it offers in other plans, such as its modem with 4G backup. When you also consider that this plan is more expensive than the average monthly cost of others in this tier, it’s clear to see it’s not worth your money.

Does Optus provide NBN?

Optus has a good variety of options when it comes to getting your internet. An NBN connection is the most popular, and it’s proven to be a reliable service, given its consistently good performance in the ACCC’s broadband reporting .

But there are also 4G and 5G home internet options on the table, and Optus offers some of the best wireless broadband in Australia . These could be a better option for you if the NBN cabling in your area isn’t up to scratch. If you want a portable internet option, Optus offers mobile broadband plans too.

How do I contact Optus NBN?

Optus offers help online, through its app or over the phone. Its online messaging service is available 24 hours a day, seven days a week, while its phone hours vary depending on what you need help with. To see a full list of numbers and support services, head to the Optus website .

Can I get Optus Sport?

We’ve got some bad news for football fans, Optus is no longer offering Optus Sport for free. As of August 2022, Optus NBN and mobile customers are now charged AU$6.99 per month for a subscription, while non-Optus users will need to pay AU$24.99 per month to access Optus Sport. The service is particularly good for football fans because it has the rights to Australia’s coverage of the Premier League, the Euros and the FIFA Women’s World Cup live and on-demand.

How to check if Optus NBN is down

If you’re experiencing an outage with your Optus NBN, you’ll first want to figure out if it’s just you, or if it’s down for everyone. Optus has a service status page you can check as your first port of call, though you’ll need to use your phone, or another device with its own connection to visit the page. If Optus’ own website is down, we’d recommend checking the independent site Down Detector . For further help, we have a dedicated guide to NBN outages .

• Telstra vs Optus NBN: Australia’s two biggest telcos go head-to-head

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Jasmine Gearie is an Ecommerce Editor at TechRadar Australia, with a primary focus on helping readers cut through the jargon to find the best mobile and internet plans for their needs. She crunches the numbers to maintain dedicated guides to the latest phones, NBN and broadband plans of all types, and covers the important telco industry news. She also hunts down tech deals on laptops, phones, gaming consoles and more, so readers know where to buy the products they want for the cheapest prices.

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Optus Internet Plans Review

For more than two decades now, Optus has been the primary competitor to Telstra for the title of Australia’s biggest broadband provider. While competition has stiffened in recent years, Optus still remains a big player in the Australian telecommunications market, as one of the few telcos to own its very own internet infrastructure. Although Optus has a smaller market share than Telstra when it comes to NBN, it still remains competitive and offers a wide range of home internet connections.

Optus offers a range of internet plans to suit different needs, including NBN and mobile broadband , and even 5G broadband if you’re lucky enough to live in an area with 5G coverage. Curious to see how Optus stacks up when it comes to home internet plans and prices? Read on for our Optus internet review to help you choose the best plan to suit your needs.

Which Optus internet plans can I sign up to?

If you’re looking to sign up to an internet plan with Optus, you have a few options available to you. Choosing the best broadband plan does depend on what your home internet needs are and what is available at your address. Some of the internet options available from Optus include:

• 4G home internet
• 5G home internet
• Mobile broadband

Many of Optus’ broadband plans (including 5G Home Internet) come with unlimited data, while 4G mobile broadband plans and home wireless plans come with limited data caps. Optus’s NBN plans are perhaps the highlight of its range, with a selection of different bundled internet plans, whether that’s with home phone or entertainment included. You’ll need to check your address to see if your home is eligible to connect to the NBN network.

For NBN, you simply choose your preferred speed, either NBN 50 (Standard Plus) or NBN 100/20 (Premium). Eligible homes will also have the option to add on super-fast NBN 250 or NBN 1000 speed packs to their plan.

All plans are available on month-to-month terms and include a WiFi modem for an additional cost. However, stay connected for a full 36 months, and this modem price is waived.

What does Optus offer?

Optus nbn coverage.

Like any other provider, Optus’ NBN coverage is reliant on the wider network, courtesy of NBN Co — the company that wholesales the NBN to providers. Fibre networks extend to 93% of the population, while the remaining 7% are covered by either a fixed wireless or satellite connection.

Optus NBN extends to all capital cities now, with major regional hubs also covered. Optus NBN is available across FTTN, FTTB and FTTC fixed-line connections, as well as fixed wireless. Top speeds will be confirmed once connected.

Optus Features & Bonuses

Optus is a full-service provider, meaning it offers more than just broadband. Here are some features and bonuses you can expect with Optus:

• Unlimited Data:  All NBN plans feature unlimited monthly gigabytes.
• NBN Speeds:  Standard Evening Speed (typical evening speed: 50Mbps), Premium Evening Speed NBN 100/20 (typical evening speed: 100Mbps) and Premium Evening Speed NBN 100/40 (typical evening speed: 100Mbps) plans are available, plus NBN 250 and NBN 1000 speed packs
• Technology Types: Optus offers NBN across Fibre to the Premises, Fibre to the Node, Fibre to the Building, Fibre to the Curb, HFC, and fixed wireless connections (fixed wireless is no longer available to new customers).
• Optus Sport: Optus Sport gives you live and exclusive access to Premier League, Champions League football, and related shows on-demand, plus you’ll also get OS Fitness, with access to a range of fitness videos.
• Entertainment: Optus has also launched its SubHub subscription bundling service, which allows you to add platforms such as Netflix, Amazon Prime Video, BritBox, iWonder, iQiyi, Calm, Sweat, and Kindle Unlimited, with more to come.
• Modems: Get an Optus Ultra WiFi modem on all plans, featuring 4G network backup. Internet Gamer plans include an ASUS gaming modem.
• Call Packs: Plans which don’t include calls can have call packs added on.

Optus is more than just your broadband provider; it provides entertainment for the whole family, and provides football (soccer) fans with their fix.

Optus NBN Review

When it comes to NBN plans, Optus does keep things simple. You choose between your preferred speed — NBN 50 or NBN 100 — and then choose your month-to-month plan from the ‘Internet Everyday’ and ‘Internet Family Entertainer’ plans. Then, add on any extras like speed packs, phone packs or streaming services.

The following table features a selection of month-to-month Optus NBN plans from Canstar Blue’s database, listed in order of cost from lowest to highest and then by data allowance. Use our comparison tool to see plans from other providers.

Optus 4G Home Internet Plans

Optus provides a single 4G home internet plan, which is available on either a two-year contract or month-to-month. This plan includes unlimited data, however download speeds are capped at maximum of 25Mbps and uploads at 5Mbps. Plans include a modem at no upfront cost, provided you stay connected for 24 months; if you cancel early, you’ll need to pay the remaining modem cost.

Coverage and serviceability will vary depending on device, location and other factors.

The following table shows a selection of Optus 4G Home Internet plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. This is a selection of products with links to referral partners.

Optus 5G Home Internet Plans

Optus is offering unlimited 5G Home Internet to customers in eligible areas. Qualifying customers can access unlimited data on the 5G network, albeit with a maximum download speed of 50Mbps. If you want unrestricted speeds, you can upgrade to the new 5G Internet Entertainer Superfast plan with no speed caps.

You’ll also get a Nokia 5G modem with 4G/LTE backup included on all plans, and standard Netflix included on the 5G Internet Entertainer Superfast plan.

Optus 5G Home Internet is available on a month-to-month plan, with a $0 start-up fee. The 5G modem is included free when you stay connected for 36 months, but if you cancel sooner you’ll need to pay the remaining modem and booster costs in full.

The following table shows selected published Optus 5G home internet plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest.

Optus Mobile Broadband Plans

Optus offers one month-to-month mobile broadband plan (data SIM-only), with the ability to bundle in a tablet or smart accessory, or bring your own compatible modem or device. Data inclusions are smaller than what you get with 4G or 5G home internet, however there are no excess data charges so you can keep using your data at the 1.5Mbps capped speed.

Optus Mobile Broadband Data SIM plans

The following table shows a selection of Optus mobile broadband plans on Canstar Blue’s database, listed in order of monthly cost, from the lowest to highest and then by data allowance, largest to smallest.

Optus Internet Contact & Customer Support

As you’d expect from a large telco, Optus has several different customer service and support options available.

• There is an online forum and FAQ page addressing a range of questions, troubleshooting and issues
• Optus 24/7 live message support on the website and through the My Optus app
• Optus technical and customer service number: 133 937

Generally, Optus and other telcos are moving away from having call centres as the go-to source of troubleshooting, instead encouraging consumers to use online chat, FAQs, forums and more to solve their issues. Optus also has an online portal and app where customers can access all their information, billing details and more.

Optus Internet FAQs

If you’re still after some details on Optus internet plans, check out the following FAQs to see if your question is answered, otherwise, check the Optus website for more information.

Does Optus internet have unlimited data?

The good news is that unlimited data is standard on both the Optus NBN plans and Optus 4G and 5G home internet plans, so you don’t need to stress about going over your data allowance. Limited data inclusions are only on Optus mobile broadband plans.

Can I get Optus internet at my home?

The options for Optus internet that you have available to you depends on where you live and what connection types are available at your home. For example, 5G Home Internet plans are only available to limited addresses, and even 4G Home Internet plans will require you to be in an area with good mobile network access. If you’re in an area that is connected to the NBN, you will most likely be able to sign up to Optus for your NBN plan, however the NBN connection type you have to your home may determine which speed plans are available to you.

Is Optus internet good for gaming?

Optus is one of several internet providers to offer specific internet tools for improving online gaming. The Optus Game Path tool is a Microsoft Windows application that works to optimise your online gaming experience by finding the best paths to improve connections to servers, both local and overseas. It also tracks your network performance and allows you to manually optimise your servers or use an automatic option with its own A.I. that will optimise it for you. This tool is available as an add on with eligible NBN connections and Windows 10 PCs for an additional cost per month. There is also a specific Optus Internet Gamer plan available on NBN 50 and NBN 100 speeds, with gaming modem included and other extras to improve your at-home gaming experience.

Is there an Optus internet outage?

Optus internet not working at your home? To check if your home internet is down, try restarting your modem/router by turning it off and on again. If that doesn’t work, you may need to unplug your modem/router from the power point for around 10 minutes and turn it back on. If you’re still experiencing issues after these simple troubleshooting tips, check the Optus website or NBN website to see if there are any network outages in your area. Otherwise, you’ll need to get in touch with Optus for further assistance and to check if there is anything wrong with your connection.

How does Optus compare to other internet providers?

Since the introduction of its streamlined new plan range, comparing Optus plans to the competition has become remarkably simple – all Optus NBN plans now come with unlimited data, which is still a significant advantage over plans offered by many large ISPs. Optus generally stacks up pretty well against other large ISPs, benefiting from its entertainment extras and having the Standard Plus speed tier as the default speed option on NBN plans. Optus plan prices are also fairly competitive – while not the cheapest NBN plans on the market, they are still not the most expensive plans either. Other internet and NBN providers competing with Optus include:

• Aussie Broadband

Overall, with these big telcos you’ll have to keep an eye out for contract length, setup fees, modem costs and other other fees that can make the first month of a plan quite expensive.

Is Optus a good internet provider?

Optus offers many attractive options across a range of internet connection types, and with unlimited data – even on NBN – it’s pretty hard to look past. The telco also routinely tops the ACCC’s quarterly Measuring Broadband report indicating that Optus typically delivers a fast and reliable NBN performance.

While some providers do offer cheaper prices, Optus’ inclusion of Optus Sport on all plans make it pretty much a ‘go-to’ when it comes to internet and entertainment bundles, with the option of adding on extras like Netflix an added incentive. The Internet Gamer plan may also entice anyone looking for that optimal internet performance for online gaming.

Access to 5G Home Internet plans is also a big plus if you’re looking for an alternative to the NBN, provided you can access these 5G plans at your home. Optus does strike a good balance between price, performance and inclusions, making it a worthy internet provider to consider when you’re comparing internet plans.

Other articles worth reading

• The Cheapest NBN Plans
• Australia’s Top NBN Plans
• NBN Speed Tiers Explained
• Checking If Your Router is NBN-Ready

About the author of this page

This page was written and is regularly updated by Canstar Blue’s Senior Telco Specialist, Emma Bradstock. An expert in all things phone, internet, gaming and streaming, Emma helps to make complicated subjects easier for readers to understand, as well as covering the latest news and reviews across the telco industry. She’s passionate about helping consumers make better-informed telco choices and highlighting the next best deals.

Compare NBN Providers

What do customers think about Optus NBN plans?

In 2021, Australians gave Optus 3 out of 5 stars for Overall Customer Satisfaction in NBN plans.

Optus NBN Plans

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**Max. Data/Billing Period

The amount of data the provider has advertised for the billing period of their plan.

Billing periods usually range from 28 to 31 days, but can vary - contact the provider for the billing period costs and inclusions.

Actual product inclusions can be found on the provider’s website.

^^Advertised Cost/Billing Period

The advertised cost the provider has advertised for the billing period of the plan.

• The search results do not include all providers or products, and may not compare all features relevant to you.
• Advertised data (per billing, and monthly cost as shown in the table may not be the same as the amounts per billing period). Contact Provider for the billing period costs and inclusions.
• Some plans may apply additional charges where you exceed usage limits. Check the product provider's plan information.
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Home phone and internet bundles

Bundle your home phone and internet together and pay just one bill for both services. nbn plans often come with the option of adding on a call pack for an additional $5-10 per month..

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In this guide

Do NBN plans include phone calls?

Which internet providers offer a home phone line, what is the best home phone and internet bundle, telstra home phone and internet bundles, optus internet and home phone plans, tpg home phone and internet bundles, iinet home phone and internet bundles, tangerine home phone and internet bundles, aussie broadband home phone and internet bundles, iprimus home phone and internet bundles, agl internet and home phone bundles, origin internet and home phone plans, vodafone home phone and internet plans, what is included in a home phone and internet bundle, do i still need a landline phone with nbn, what other internet bundles are there, frequently asked questions.

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What you need to know

• Most NBN providers will offer you a home phone line either included as a bundle or as a call pack add-on upon checkout.
• Call packs will usually cost an additional $10 per month on top of your internet plan.
• Most home phone packs do not include international calls, so you may need a separate call pack for that.

Only a small number of providers such as Telstra have NBN plans that automatically include phone calls.

For the most part, providers will instead offer you the option to add a call pack to your NBN plan if you want to get a landline to make phone calls.

Expect to pay around $5 to $20 extra a month on top of your NBN plan if you'd like a landline.

The phone call options with NBN plans generally fall under these categories:

• Pay as you go calls. You get a phone line, but there's no additional cost per month for a call pack. Instead, you only pay for the calls you make. Rates vary between providers, but expect to pay around 10-20 cents to another landline number or 20-35 cents a minute to mobile numbers. This is a handy feature to have with your internet provider if you don't expect to make a lot of calls but would like the option to just in case.
• Unlimited standard calls. You can purchase call packs that allow some combination of unlimited calls to local landline, national and mobile phone numbers in Australia. Costs will vary from provider to provider but expect to pay around $5-15 a month on top of your regular internet plan.
• International call packs. Some providers also offer additional call packs where you can get unlimited calls to overseas numbers for a fixed cost per month. Certain providers only allow unlimited international calls to landline numbers, while others also include mobiles.
• Watch out for: With most international call packs, unlimited calls are only offered to certain countries. Check the list first to see if the country you intend calling is included.

This list contains all the NBN providers on Finder that offer either a specific home phone and internet bundle or the option to add on a call pack each month.

• ANT Communications
• Aussie Broadband
• Australia Post Broadband
• Future Broadband
• Inspired Broadband
• Southern Phone

Are landlines still common?

Landlines are increasingly a thing of the past. 48% of Australians surveyed didn't have a landline phone. Our consumer sentiment tracker found that only 17% of people have one and regularly use it.

The best home phone and internet bundle will differ person-to-person depending on what their needs are.

Call packs and call rates can vary greatly and could have any combination of local, national, mobile or international calls included. Make sure you check what's offered and if it meets your requirements.

Here's an overview of what some providers are currently offering so you can see if any of them fit the bill.

Telstra offers a home phone landline with its NBN plans at no extra cost. You'll get unlimited calls to standard Australian mobiles and landlines.

While it might sound appealing to automatically have a phone line included, keep in mind Telstra's NBN plans are usually among the most expensive options out there.

If you're looking to keep your costs down, it might work out cheaper for you to get a lower cost NBN plan from another provider and add a call pack separately.

For an extra $10 a month, Optus allows you to add a call pack to your NBN plan which gives you unlimited calls to local and national landlines and mobiles in Australia, plus 500 calls to 13/1300 numbers.

You can also add on an international call pack for $15 a month for calls to 30 selected countries.

• Keep in mind: You can only get Optus's call packs as an add-on if you use their modem. It is not available on its BYO modem plans.

TPG has multiple call packs available to bundle a home phone with your internet.

For $10 a month on top of your NBN plan you can get unlimited standard national calls and calls to mobiles.

There's also a pack for $20 a month extra that gets you unlimited calls to international fixed line and mobile numbers in 15 specific countries. This is in addition to unlimited calls to standard Australian national numbers and mobile phones.

• Keep in mind: If you want to get a call pack from TPG, you'll need to use a modem supplied by them. If you BYO modem, adding a call pack is not an option.

You get 3 options when bundling a landline with your NBN plan with iiNet . You can just pay as you go for calls, or for $5 a month more you get unlimited calls to Australian mobiles and standard landlines included.

There's also an international call pack for $10 extra a month for unlimited calls to landlines in 20 countries.

• Keep in mind: iiNet's NBN home phone bundle is only available if you choose to take an iiNet supplied modem. You can only get iiNet's unlimited local, national and mobile call pack on NBN 50 plans and above. If your NBN plan is below that speed tier, you are only offered pay as you go call rates or the international call pack.

Tangerine only offers 1 call pack, with calls to local, national and mobile numbers in Australia all included for an extra $10 a month.

Calls to 13/1300 numbers, international destinations and premium rate services are not included in this pack and are charged separately.

To bundle a home phone with your Aussie Broadband NBN plan, you have a few options.

You could just pay as you go for calls, or for an extra $10 a month you get free calls to local, national and mobile numbers in Australia.

Alternatively, for $20 a month you can get $15 in credit to over 70 international countries in addition to free calls within Australia.

• Keep in mind: Call rates vary for different countries which is why your $15 credit for international calls might not get you a long time on the phone before you have to pay extra for it.

If you want to bundle a home phone with iPrimus , you can opt for a pay as you go option, or pay $10 a month for unlimited local, national and mobile calls in Australia.

When you pay $30 a month extra, you get the free calls in Australia and an additional 2000 minutes of international calls to landline and mobile phones in 25 countries.

AGL offers a home phone plan for an additional $10 a month with unlimited calls to standard local, national and mobile numbers in Australia.

• Keep in mind: You'll need to purchase a modem through AGL to sign up for their home phone plan.

Origin offers a pay as you go call option, or by adding $10 a month more to your NBN plan you will get local, national and mobile calls included.

Vodafone doesn't offer a home phone line with its NBN plans.

It does offer a mobile landline service though, where you can keep your current landline phone number or get a new one, but calls will come through to your mobile.

However, you need to be on an eligible Vodafone mobile plan to use this.

• Watch out for: If you currently have a home phone line, it may be disconnected when Vodafone NBN is installed, depending on the technology type.

In most cases, a home phone and internet bundle will include the following:

• Connection to the NBN at the speed of your choice. In a small number of instances, some providers may only offer a home phone bundle on specific NBN speed tiers.
• Unlimited data. Some NBN plans might have data limits, but there should also be an unlimited data option available for you to bundle a home phone with.
• A calling package that usually involves unlimited calls to standard phones and mobiles in Australia.
• The option to add overseas calls. Usually there will be a limited number of countries included in this option, and the list of countries will vary by provider. Not all providers give the option for international calls though.
• One combined bill each month for phone and internet with a consistent cost.
• A home phone number for your phone line (unless you want to transfer an old one across).

This is highly dependent on your personal circumstances.

Before you select your plan, check what the pay as you go rates are for calls on the NBN plan and then consider how often you'd actually use a home phone to call people.

This will help you work out if it's worth going for a bundle that has calls included, or just getting one that has phone functionality where you pay as you go for the occasional call.

A landline phone with an NBN plan could be right for you if:

• You make a lot of calls. Most home phone bundles come with an unlimited number of calls to national and mobile numbers in Australia. If you're frequently on the phone, this could cost less than paying for calls individually.
• You want the convenience of one bill for multiple services. If you don't want to keep track of multiple bills, you could bundle your home phone and NBN to pay for 2 services at once.

However it's also worth considering:

• You're probably already getting the same deal if you have a mobile phone. You likely already get unlimited calls within Australia on your mobile plan. Check your plan details and you could save by using your mobile phone to call instead of paying an additional fee for a home phone line.
• The NBN, and your attached home phone bundle, will not function in the event of a power outage. If you lose power, you won't be able to use a landline that's connected to the NBN. However, mobile phones still work fine in this instance.

Aside from bundling your home phone and your NBN plan, you could consider other ways to bundle your internet to potentially save money and be with the one provider for multiple services.

• Energy and NBN bundles . Bundling electricity, gas and internet from the same company can sometimes get you a discount.
• NBN and mobile bundles . Some companies, such as Vodafone, give you a discount for having both your mobile and NBN with the same provider.
• TV and internet bundles. Whether you prefer Fetch TV, Foxtel or Optus Sport, there are plenty of providers offering to package your entertainment and internet for a discount.

Why you can trust Finder's broadband experts

We've done the work

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Can i still have a landline phone with the nbn.

Yes, you can still have a landline phone with the NBN. Landline phones work through the NBN though, so if the NBN goes down, you won't be able to use your landline.

Only Telstra's NBN plans include landline phone calls. With other providers, you'll have to pay extra per month to have these included.

Do I need NBN for home phone only?

You don't need an NBN internet plan if you only want a home phone. Some providers just offer home phone only plans, such as Telstra and Optus.

Your home phone will most likely use the NBN to make calls, but you don't have to pay for data if you don't need or want to use the internet.

In most cases, if you take up a telephone service on the NBN network, you can't move back to the old copper network unless your home is connected to NBN fixed wireless .

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Mark Neilsen

Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to.

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Home » Mobile

Optus business mobile plans review

Let’s get down to (Optus) business.

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Optus has dedicated business mobile solutions for up to 300 plans , but the main focus of this page is plans reviews for smaller businesses. Enterprise customers with more than 300 employees in need of phone plans can alternatively contact Optus Enterprise for support . While Optus tailors mobile plan solutions for between one and five employees or six to 300 staff, smaller businesses can take advantage of the value and savings found in Optus mobile plans built for everyday users.

Optus may not have as wide-reaching network as Telstra (for 4G and, particularly, 5G ), but it’s still got coverage in most parts of Australia. Basically, if you business operates in any populous part of Australia, you shouldn’t have any issues with an Optus mobile plan. Optus has good dollar-to-data value on its plans, with plenty of data and decent inclusions. It’s a shame there aren’t cheaper SIM Only plans and 1.5Mbps post-max-speed throttling isn’t ideal, but there aren’t any excess data charges.

Optus business mobile value for money

We advise small businesses to use SIM Only plans over Prepaid plans , unless you use a phone more reactively and don’t have on-the-go data needs. If that’s you, long-expiry Prepaid plans are worth considering to help keep costs down.

Note that all Optus SIM Only plans include access to the Optus 5G network (where available). Similarly, Optus SIM Only plans let users share data on eligible plans under a single account, which is a good choice for small business users. Optus SIM Only plans start with the $49 Optus Choice Plus Plan, which comes with 30GB of data.

There’s money to be saved if you go with an Optus MVNO or Vodafone MVNO , but you’ll have to pay closer to this particular Optus plan price if you want partial Telstra 5G or Vodafone 5G access. Below are some of the most popular SIM Only plans from our database with at least 30GB of data.

The dollar-to-data value increases dramatically with the next Optus plan. For not a lot more per month, the $59 Optus Choice Plus Plan comes with 100GB of data, plus unlimited calls and text messages (no MMS) to 35 selected dialling destinations.

That 70GB jump in data thins out the SIM Only competition. There are other competing telcos on the Optus, Telstra wholesale and Vodafone network with better pricing and/or more data, but international call inclusions and data sharing are rarer perks. For comparison, below is a daily updating list of SIM Only plans from our database with at least 100GB of monthly data.

The next cheapest plan is the $69 Optus Choice Plan, which has 220GB of data and the same international inclusions. Again, Optus continues the trend of paying not a lot more for a whole lot of data.

Competition is a lot thinner when you start dealing with 200GB of data. There are alternatives on the Optus 5G and Vodafone 5G network at this price point, which are worth considering if you need more than 200GB of data. Below is a daily updating list of popular SIM Only plans from our database with at least 200GB of data.

The penultimate SIM Only plan is the $89 Optus Choice Plus Plan, which ordinarily comes with 360GB of data for use on the Optus 5G network. Optus is currently running a promotion that bumps that figure up to 500GB, so the amount of bulk value here blows away most of the competition.

There’s only one other plan in our comparison engine that competes with 400GB+ of data, and that’s the $85 SIM Only Ultra+ Plan from Vodafone, which comes with unlimited max-speed data on the Vodafone 5G network. Check out these two plans side-by-side below.

If you’d prefer a dedicated Optus business plan, consider Optus Business Mobile Plus . This plan structure supports between one and 10 SIMs. There’s a 10% discount for two sims, 20% for three, 26% discount for four to seven SIMs, and a 30% discount for eight to 10. The plan starts at $55 for 80GB of data, and every SIM added boosts the shareable data pool by 80GB. Like personal Optus SIM Only plans, Optus Business Mobile Plus plans come with Optus 5G access, no excess data charges (1.5Mbps throttling after data cap) as well as unlimited calls and SMS to 35 selected destinations.

Optus business mobile features and perks

All Optus SIM Only and Prepaid plans come with unlimited calls and text messages (SMS and MMS) to Australian numbers. For Optus Prepaid monthly plans, you can roll over up to 200GB of data and up to 84 days if you recharge early. Not every Optus Prepaid plan includes Optus 5G network access, but all Optus SIM Only plans do. Optus SIM Only plans also include data sharing under a single account for eligible plans.

Except for the cheapest Optus SIM Only plan, all other options come with unlimited calls and SMS to 35 selected dialling destinations, which includes:

• China (mainland)
• New Zealand
• South Korea
• United Kingdom
• United States of America

There aren’t any excess data charges for Optus SIM Only plans, but the trade-off is a sluggish 1.5Mbps connection speed for the duration of your billing month.

Optus is one of three main telecommunications providers in Australia, which offers mobile and broadband internet services. Its mobile network has the second largest reach (behind Telstra but ahead of Vodafone) and supports 5G, 4G and 3G cellular connectivity.

Optus business mobile support

We understand that one person’s support experience with a telco may differ from another’s, which is why we look to quantitative support pathways. Optus offers a wide range of support via telephone, online chat, social media, self-paced online support, as well as brick-and-mortar stores for in-person support.

Optus also has dedicated business support options for authorised representatives. Chat with Optus business support via online messaging service or call them on 133 343, Monday to Friday 8:00am to 7:00pm AEST or Sat and Sunday 8:00am to 6:00pm.

How to sign up for an Optus business mobile plan

From the list of Optus plans below, pick the plan that’s best for your business needs, then click on the ‘Go’ button. You’ll be taken to the corresponding Optus mobile plans page. Have a read over the inclusions and confirm the plan you’d like, then follow the sign-up steps. Alternatively, call Optus business mobile on 1300 106 481 for sales support.

Optus business mobile plans

Below is a list of all Optus SIM Only mobile plans (sorted by popularity).

How we review mobile providers

Whether we’re evaluating personal or business mobile plans from telcos, we follow the same approach. It starts with dollar-to-data value for money. Telcos that receive high scores tend to offer more gigabytes than the cost of a plan.

Still, network coverage is also a key consideration, which is why the Telstra and Telstra wholesale networks rank favourably with us as they’re the largest. Optus and Vodafone aren’t too far behind, admittedly, but the Telstra 5G network has a clear lead over Optus which, in turn, is ahead of Vodafone.

We like to see mobile plans with meaningful inclusions, be they access to additional services or more practical features like data sharing and no excess data charges. In terms of support, we tally the number of support pathways a telco offers and use that as a guide to how much a telco has invested in helping customers with issues. For personal mobile plans, we may also take publicly available customer reviews into account.

Optus business mobile FAQs

Optus Sport used to be included with Optus SIM Only plans, but now it’s a separate subscription. Sign up for Optus Sport via the Optus SubHub for $6.99 per month.

It really depends on what you’re after. Telstra business mobile plans may offer faster speeds via the widespread Telstra 5G network. Optus business mobile plans have better dollar-to-data value, but the Optus 5G network isn’t as far-reaching as Telstra’s.

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Business internet

Get 25% off your first three months of internet.

Business nbn offer

• Monthly discount ends early if you change plans.
• After your first 3 months, you will pay the standard price (currently $140/mth) for your Upfront Business Internet Premium plan. Plan prices may change.
• If you leave within 24 months, simply return your modem or pay a $200 non-return fee.
• Premium Internet speed - 100Mbps typical download speed, between 9am - 5pm (not available to most FTTN customers). Speeds experienced may be lower due to various factors, like your in-premises set-up and wiring and will be confirmed post-connection for FTTN/B/C. Only available to HFC, FTTP and some FTTN/B/C customers.

Business Services credit offer

You’ll be eligible for the following monthly credits, for up to 6 months, to use towards eligible business service subscriptions when you take up:

• An Essential mobile plan, $20 credit per month; or
• A Premium mobile plan, $30 credit per month.

The above credit will be applied per month, for each month you continue with the plan for up to 6 months unless you cancel or change to an ineligible plan. You’ll receive no more than $90 worth of credits each month across all your eligible mobile services.

If you cancel your business service subscription or change your mobile plan to an ineligible plan, your credit will be cancelled and cannot be reapplied.

You can use the above credit towards Business Website Services, Cyber Security Services, or Telstra Tech Services. To use your credit, you must subscribe to the eligible service before 12 December 2022. You can only use one monthly credit per business services subscription, applied once per mobile service.

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5G BUSINESS INTERNET

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Fuel your business on our next-gen 5G mobile network. Choose Telstra 5G Business Internet and enjoy super-fast connectivity - plus your first month for $1.

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Deliver fast, reliable internet to your business with nbn, Australia's national broadband network. Plus, get uncapped premium grade 4G backup.

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Connect your business to large-scale enterprise level speeds with our internet-based business-grade fibre solution. Now available to more businesses than ever, with 44 new zones in metro and regional areas.

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Join Telstra Plus and earn 10 points per $1 when you make an eligible payment on your services. Redeem your points for discounts on devices, accessories and more.

Move premises

We can take the strain out of switching your voice line and business internet to your new address.  

Why choose us for business internet?

No lock-in contracts.

Enjoy the flexibility to change your plan once a month, Plus, you can cancel anytime - just pay out your modem.

Get loyalty rewards

Join Telstra Plus to earn points for great rewards and must-have devices.

Reliable business Wi-Fi

Telstra Business Smart Modem switches to our 4G mobile network in minutes if there’s an outage.

nbn™ satisfaction guarantee

If you’re not happy after 30 days, we’ll refund you .

Telstra Plus. Get rewarded just for being with us.

Enjoy exciting benefits and earn points towards rewards every time you make an eligible payment on your services. Plus there's no joining fee.

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Earn 10 points per $1 on your eligible payments. Take up special member offers to earn extra bonus points.

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Telstra Plus offer​

Eligibility criteria apply for Telstra Plus.

Learn more about Telstra Plus

Business Smart Modem, with uncapped 4G backup

Get advanced speed, range and reliability plus uncapped 4G mobile network backup if your business nbn connection goes down. 4G coverage required.

The nbn satisfaction guarantee. 30 days of happy - or a refund.

We’re making the nbn experience better and backing it with a satisfaction guarantee. If you’re not happy, let us know within 30 days of connecting and if we can't fix it for you, you can walk away with no obligations. 

We’ll refund your first monthly plan fee and any hardware repayment costs. 

The nbn satisfaction guarantee applies to new Telstra nbn customers and Telstra customers switching to the nbn with us for the first time. 

See full details of our nbn guarantee

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Your one-stop-shop for business insights, trends, and advice to help you embrace the power of digital technology to achieve your business goals.

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Got a question about Telstra internet, or need support with your order? We’re here to help.

Want to talk to us about your internet options? Call us between Mon - Fri 8am - 7pm AEST

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Get information about internet from our frequently asked questions.

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Frequently asked questions

What if i’m switching from another internet provider to telstra.

It's a simple process - just select the Telstra internet plan that's right for you and once you've taken up the plan, we’ll transfer your service across from your old provider.

You won't need to cancel with your old provider, but you should check in case there are any termination fees that will apply.

My business has complex internet needs, can Telstra help?

Yes, our business-grade fibre solution, Telstra Internet Direct (TID) Adapt, connects your business to network speeds and capabilities once reserved for large-scale enterprises.

Explore business-grade fibre

Want to know more? Our dedicated technology team can help you tailor your internet solution. Simply visit your Telstra Business Technology Centre.

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Things you need to know

An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan. 

The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™  tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about  speeds on the nbn network with Telstra

Plan prices

Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons.  If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.

Speed Add-ons

Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see  nbn key facts sheet (PDF, 81KB)

Service Availability

Services not available to all areas or premises.

Installation

Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.

nbn™ New Development Charge

In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.

4G Backup with Telstra Smart Modem™

Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. In the event of a fault on the nbn, our Smart Modem can switch your service to the 4G mobile network automatically. We’ll switch your service back to the nbn when the fault is resolved.

The 4G mobile backup service is uncapped and unshaped when there’s a fault. This means there is no limit on data allowance or speed, and it's included in the plan, so you don't have to worry about additional charges.

Medical security alarms, lift phones and fire indicator panels

If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.

nbn™, nbn co and other  nbn™ logos and brands are registered trade marks of nbn co limited and used under licence.

At Telstra we recognise and acknowledge the existing, original and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands and waterways across the Australian continent. We pay our respects to the elders past and present. We commit to working together to build a prosperous and inclusive Australia .

Optus mobile plans review

How does australia's second largest telco stack up to telstra and cheaper alternatives.

Tom's Guide Verdict

While there's no denying that Telstra clearly has the lead amongst Australia's three major telcos, Optus isn't that far behind, boasting the country's second-largest network and the title for fastest 5G download speeds. It's also far more affordable than Telstra, with fairly priced plans that offer plenty of data. Of course, the telco has a long way to go to regain Australia's trust after suffering one of the worst cyberattacks in our history, alongside a nationwide outage that lasted more than half a day.

Plans offer good value

Fast 5G download speeds

Great roaming add-ons

Reputation in the toilet

Speeds capped on pre-paid plans

Still uses off-shore call centres

Why you can trust Tom's Guide Our writers and editors spend hours analyzing and reviewing products, services, and apps to help find what's best for you. Find out more about how we test, analyze, and rate.

Since its commercial arrival on the Aussie telco scene back in 1992, Optus has maintained its position as Australia's second-largest network operator, with Telstra consistently holding onto the number one spot in terms of number of subscribers.

A subsidiary of Singaporean telecommunications giant Singtel, Optus offers a range of mobile plans which offer big data at reasonable price points. It has both pre-paid and post-paid choices, as well as plans which include a handset.

Although Optus comes in second to Telstra with regards to its overall network coverage, the telco is still able to claim that its 3G and 4G networks reach 98.5% of the Australian population. 

And while Telstra seems to have a significant lead when it comes to 5G coverage (based on nPerf's independent coverage maps ) and is claimed to now reach 85% of the Australian population, it's worth nothing that OpenSignal has awarded Optus the 5G Download Speed crown for the last 4 years running. Of course, most users probably won't reach those top speeds unless they're right next to an Optus tower, and the network is relatively uncongested.

As for customer service, Optus still uses off-shore call centres in India and the Philippines, though it does operate local call centres in Sydney, Melbourne and Adelaide, too. 

However, the real elephant in the room is that Optus has had a rough couple of years — in 2022, Optus experienced one of the biggest cyberattacks in Australian history , resulting in the personal information of roughly 10 million customers being exposed. 

This was followed by a nationwide outage in 2023, which lasted approximately 12-13 hours, once again affecting around 10 million customers, including 400,000 businesses.

So while Optus has the second-largest network and a range of decently priced mobile plans, the question remains as to whether the telco can regain the trust of its customers — both existing, and potential.

Optus mobile plans and pricing

• Optus SIM-only plans far more reasonably priced than Telstra
• No lock-in contracts for Optus SIM-only plans

Of the three main network operators in Australia, Optus arguably sits in the sweet spot between Telstra and Vodafone when it comes to price and value. 

Telstra undoubtedly has the best coverage, but is by far the most expensive. And while Vodafone offers the most monthly data at prices which are on par with Optus, it ranks third in terms of coverage and download speeds. 

That leaves Optus with a range of plans which are well-priced and still data-generous, with coverage that's quite decent despite falling short of Telstra's reach. In other words, Optus is probably the telco that Goldilocks would choose.

Optus SIM-only plans start at AU$49 p/m for the Small Optus Choice Plus Plan , which comes with 30GB of monthly data, which means you're paying about AU$1.63 per GB. 

That's followed by the Medium Optus Choice Plan , which costs AU$59 p/m for 100GB of monthly data (a cost of AU$0.59 per GB). That's double what Telstra offers in terms of data on its entry-level Basic Upfront plan, which is more expensive at AU$62 p/m for 50GB (or AU$1.24 per GB).

Next is the Large Optus Choice Plus Plan , which costs AU$69 p/m for 220GB of monthly data, or around AU$0.31 per GB. Yes, you heard right: for a mere AU$7 extra p/m, Optus gives you 170GB more monthly data than Telstra's aforementioned 50GB Basic Upfront plan.

If that still isn't enough data for you, Optus also offers an Extra Large Optus Choice Plus Plan , which costs AU$89 p/m and includes 360GB of monthly data (about AU$0.25 per GB). 

Additionally, Optus currently offers an Optus Plus Promo Plan , which gives you 500GB of monthly data at AU$69 (a tiny AU$0.14 a gig) for the first 12 months, after which the price goes up to AU$89 p/m (a still very-reasonable AU$0.18 per GB). Note that this is technically a special offer, and while there's no end date on it at the time of this review, it will only be available until withdrawn.

Also worth noting is that there are no lock-in contracts on any Optus SIM-only plan, and each one brings uncapped 5G network access in selected areas (excluding Northern Territory), unlimited standard talk and text within Australia, and unlimited standard international talk and text to 35 selected destinations. You can also share your data across eligible plans on the same account, and donate your unused monthly data to Australians in need.

Although there are no lock-in contracts on any of the above Choice Plus plans, Optus also offers a range of prepaid Flex Plus plans for those who don't want to risk extra charges, or only need service for a fixed period of time.

Optus Flex Plus plans with a 28-day expiry period start at AU$35 and come with fluctuating amounts of data. For instance, new customers on this plan get 40GB of data along with a bonus 20GB of data for those first 28 days. After this, the plan loses the bonus data on the second and third recharge (a total of 40GB), then drops down to 20GB from then on. That means after the introductory period you'll be paying AU$1.75 per GB.

Similarly, a AU$45 Flex Plus plan provides 60GB + 20GB of bonus data (80GB in total) during the first 28 days, losing the bonus data on the second and third recharge, before landing on 30GB after that (or $1.50 per GB ongoing). Alternatively, you can opt for a plan which costs AU$55 for 80GB on the first three recharges, which then drops down to 40GB after that (a rate of AU$1.38 per GB).

Of course, there are other long-term 186-day and 365-day options for those who don't want to think about recharging for a while, though you'll have to pay a larger sum upfront.

Note that there is one caveat with Optus's Flex Plus prepaid plans; while all will get you access to the telco's 3G, 4G and 5G networks, download speeds on these plans are capped to 150Mbps across the board. It's also worth mentioning that every Flex Plus plan includes data rollover up to 200GB, which will be applied as long as you recharge before expiry or have an active auto-recharge set up.

Optus mobile coverage

• Excellent 3G / 4G coverage, but lags behind Telstra in 5G reach
• Optus awarded fastest 5G download speeds by OpenSignal

Given that Optus operates the second-largest mobile network in Australia, it probably comes as no surprise that it also offers the second-best coverage. 

Where Optus is closest to Telstra is in its 3G and 4G reach, with a claimed 98.5% of the Aussie population covered. However, while Telstra's 5G mobile network is said to currently reach roughly 87% of Australians , Optus doesn't currently make any specific percentage claims — and if nPerf's coverage maps are any indication, it still has a lot of catching up to do.

During our rundown of the various mobile plans offered by Optus, you may have noticed that 5G network access was only available in selected areas, and excluded Northern Territory entirely. Sure enough, a closer look at nPerf's coverage map for Darwin shows a complete absence of Optus 5G network coverage, and only a small 3G and 4G presence. 

Simply put, if you live in the Top End, you're better off going with Telstra or Vodafone — both of which offer a far greater 3G, 4G and 5G presence in NT. That said, if you live in any of Australia's major cities along the east coast, you should be OK. Optus does offer 5G network access in Perth, though the rest of the west coast is fairly barren in terms of coverage.

Optus mobile plans: Extras, perks and offers

• Big discount on Optus Sport access
• Discounts on streaming subscriptions with SubHub

In terms of extras, Optus postpaid SIM-only customers receive 3 months of Amazon Prime for free when they sign up via Optus SubHub. The latter lets you manage and pay for subscriptions in one place, which are added to your regular phone bill. 

Additionally, customers can save up to 10% on streaming subscriptions when they add three or more eligible subscriptions to SubHub. Supported services include Netflix, Amazon Prime, Binge, Paramount Plus and more.

Best of all, sports-lovers who sign up to Optus Sport via SubHub get a huge discount on the service's monthly subscription cost, bringing it down from AU$24.99 p/m to just AU$6.99 p/m.

Optus also offers very competitive international roaming add-ons — for AU$5 per day, you get 1GB of data, 100 minutes of talk and 100 texts per day to use in over 90 Zone 1 destinations.

Optus mobile plans: customer service and community reviews

• Support team still has call centres in India and the Philippines
• Optus reputation at an all-time low

While Telstra has drastically decreased its use of off-shore call centres since 2021, switching over to a mostly Australia-based support team, the Singtel-owned Optus still relies on call centres located in India and the Philippines. 

Of course, Optus also has call centres in Sydney, Melbourne and Adelaide, although you probably won't know whether you're connected to one of those or someone from an overseas branch. 

Thankfully, Optus has a huge retail presence in Australia, with over 350 branded Optus Yes outlets across the country, making it relatively easy for customers to receive face-to-face service.

Still, not everyone is happy with Optus, with the telco receiving mostly negative online reviews on sites like Product Review and Trustpilot , where it has earned overall customer satisfaction scores of 1.3 and 1.2, respectively. 

With that in mind, it's important to note that both Telstra and Vodafone have achieved similar scores, which goes to show that most customers will only bother reviewing something if they've had a bad experience.

Even with that disclaimer, there's no denying that the telco's reputation is at an all-time low, following an immense cyberattack in 2022 which left the information of over 10 million Optus customers exposed.

This was not helped at all by a nationwide outage which occurred the following year, leaving 10 million customers and 400,000 businesses without mobile or internet access for around 14 hours. Not only did the outage leave vulnerable Australians without the means to contact anyone for help, it also left business owners who rely on EFTPOS twisting in the wind for an entire working day.

Given the extreme public backlash that followed these two disasters, it's no wonder that Optus CEO Kelly Bayer Rosmarin went on to resign in November 2023.

However, the telco still has a long way to go in regaining Australia's trust — the market research company Roy Morgan named Optus as Australia's most distrusted brand in March 2024, suggesting the telco's black eye is going to linger for a while.

Optus mobile plans: Bottom line

Is an Optus mobile plan worth your money? In terms of value, Optus mobile plans are far more competitively priced than Telstra's, with SIM-only offerings that deliver big data and worthwhile perks. 

As Australia's second-largest telco, it's no surprise that Optus falls behind Telstra in terms of coverage. That said, its reach is still significant — particularly when it comes to 3G and 4G coverage.

Of course, there's no denying that Optus has made some significant blunders with regards to customer security and service over the last couple of years — some of which are hard to forgive. Optus has posted an open letter to customers that includes a commitment to "do better", but is that enough?

If you're willing to forgive Optus, you can at least rest assured that its mobile plans are good value and will likely satisfy most customers (outside of the Northern Territory).

• Best Australian phone plans with international roaming

Stephen Lambrechts is the Managing Editor of Tom's Guide AU and has written professionally across the categories of tech, film, television and gaming for the last 15 years. Before Tom's Guide, he spent several years as a Senior Journalist at TechRadar, had a brief stint as Editor in Chief at Official Xbox Magazine Australia, and has written for such publications as APC, TechLife Australia, T3, FilmInk, AskMen, Daily Telegraph and IGN. He's an expert when it comes to smartphones, TVs, gaming and streaming. In his spare time, he enjoys watching obscure horror movies on physical media, keeping an eye on the latest retro sneaker releases and listening to vinyl. Occasionally, he also indulges in other non-hipster stuff, like hiking.

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Offer available to new Verizon Business customers on initial new smartphone purchase only. Account creation and initial purchase must be completed in one transaction. Taxes and fees apply. New line with device payment purchase agreement and Business Unlimited Pro plan required. iPhone 14, iPhone 14 Plus, iPhone 15, Google Pixel 8, Samsung Galaxy S23 and Galaxy S24 offers also available with Business Unlimited Plus plan. 0% APR. Up to $1,000 (iPhone 15 Pro 128 GB or 256 GB, iPhone 15 Pro Max 256 GB, Pixel 8 Pro 128 GB or 256 GB, Galaxy S24+ or Galaxy Z Flip5 256 GB), $930 (iPhone 15 Plus 128 GB or 256 GB), $830 (iPhone 15 128 GB or 256 GB), $800 (Pixel 8 or Galaxy S24), $730 (iPhone 14 128 GB or 256 GB or iPhone 14 Plus 128 GB or 256 GB) or $700 (Galaxy S23) credit, varying by smartphone trade-in, applied to account over the term of your agreement (up to 36 mos); promo credit ends when eligibility requirements are no longer met. Credit will not exceed device price. Monthly credits begin 2-3 bills after trade-in device is received by Verizon. Smartphone trade-in must be received by Verizon within 90 days and meet program requirements. Most trade-in device conditions accepted; exclusions apply. 10-line trade-in limit per order. Cannot be combined with other device offers. Additional $200 new customer credit applied to account after 2-3 bills. Verizon reserves the right to charge back to your account all or a portion of the value of the $200 promotional credit you received as part of this offer in the event you no longer meet the eligibility requirements. Any such charge-back may be subject to the terms of your Verizon agreement. Offer available online only for a limited time.

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